Details

    • Type: Bug
    • Status: Production Complete
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Environment:
      Production
    • Bug Type:
      Functional
    • Bug Severity:
      Critical
    • Level:
      Employee
    • Module:
      BenAdmin - EDS
    • Reported by:
      Support
    • Company:
      ATC

      Description

      On ATC, I added two custom forms this morning and received a server error on both upon save (Vacation Hours Available for Sale, Tobacco Usage).

      The Vacation Hours Available for Sale is supposed to drive the form allowing the employee to designate time for sell back to allow credit to apply. This form shouldn't be in the employee flow. it doesn't seem to be working.

      The Tobacco Usage should be driving the Critical Illness Rates in the site. I can't add the form into the Employee flow in Employee Data Screens as it isn't showing to allow selection.

      I don't know if these issues are the result of the server error message I initially received or another. I need resolution ASAP as this client is supposed to go into UAT tomorrow. They go live on Monday for their employees.

      thanks,
      Jackie
      Debbie Kulling

        Attachments

          Activity

          jackie.sivigny Jackie Sivigny (Inactive) created issue -
          swapnil.pandhare Swapnil Pandhare (Inactive) made changes -
          Field Original Value New Value
          Assignee Satya [ ID10004 ] Swapnil Pandhare [ swapnil.pandhare ]
          Hide
          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment -

          CC : Satya

          Hi Jackie Sivigny ,

          Please find details below :
          #1 ) Concern : The Vacation Hours Available for Sale form shouldn't be in the employee flow. it doesn't seem to be working.
          Cause : For this form, EmployeedatascreenModuleMapping entry was missing due to server error on add form. We will update you on root cause why this table's identity was reset.
          Correction : We have reseeded the identity for above table and added missing row for this form. Now this form is visible in Employee data screen and can be added in workflow.

          #2) Concern : The Tobacco Usage - can't add the form into the Employee flow in Employee Data Screens as it isn't showing to allow selection.
          Cause : For this form, EmployeedatascreenModuleMapping entry was missing due to server error on add form. We will update you on root cause why this table's identity was reset.
          Correction : We have reseeded the identity for above table and added missing row for this form.

          Now this form is visible in Employee data screen and you can add in workflow.

          Thanks,
          Swapnil P.

          Show
          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment - CC : Satya Hi Jackie Sivigny , Please find details below : #1 ) Concern : The Vacation Hours Available for Sale form shouldn't be in the employee flow. it doesn't seem to be working. Cause : For this form, EmployeedatascreenModuleMapping entry was missing due to server error on add form. We will update you on root cause why this table's identity was reset. Correction : We have reseeded the identity for above table and added missing row for this form. Now this form is visible in Employee data screen and can be added in workflow. #2) Concern : The Tobacco Usage - can't add the form into the Employee flow in Employee Data Screens as it isn't showing to allow selection. Cause : For this form, EmployeedatascreenModuleMapping entry was missing due to server error on add form. We will update you on root cause why this table's identity was reset. Correction : We have reseeded the identity for above table and added missing row for this form. Now this form is visible in Employee data screen and you can add in workflow. Thanks, Swapnil P.
          swapnil.pandhare Swapnil Pandhare (Inactive) made changes -
          Status Open [ 1 ] In Development [ 10007 ]
          swapnil.pandhare Swapnil Pandhare (Inactive) made changes -
          Status In Development [ 10007 ] Local Testing [ 10200 ]
          swapnil.pandhare Swapnil Pandhare (Inactive) made changes -
          Status Local Testing [ 10200 ] Reopen in Local [ 10018 ]
          swapnil.pandhare Swapnil Pandhare (Inactive) made changes -
          Status Reopen in Local [ 10018 ] In Development [ 10007 ]
          swapnil.pandhare Swapnil Pandhare (Inactive) made changes -
          Status In Development [ 10007 ] Local Testing [ 10200 ]
          swapnil.pandhare Swapnil Pandhare (Inactive) made changes -
          Status Local Testing [ 10200 ] Stage Testing [ 10201 ]
          swapnil.pandhare Swapnil Pandhare (Inactive) made changes -
          Status Stage Testing [ 10201 ] Production Testing [ 10202 ]
          Hide
          jackie.sivigny Jackie Sivigny (Inactive) added a comment -

          thanks so much Swapnil! Do we know the root cause of the server error?

          Show
          jackie.sivigny Jackie Sivigny (Inactive) added a comment - thanks so much Swapnil! Do we know the root cause of the server error?
          Hide
          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment -

          CC : Satya
          HI Ashwin Wankhede ,

          Can you please check why Employeedatascreenmodulemapping identity on ATC database was reset on production after move?
          You can take help of Hrishikesh Bane.

          Thanks,
          Swapnil P.

          Show
          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment - CC : Satya HI Ashwin Wankhede , Can you please check why Employeedatascreenmodulemapping identity on ATC database was reset on production after move? You can take help of Hrishikesh Bane. Thanks, Swapnil P.
          swapnil.pandhare Swapnil Pandhare (Inactive) made changes -
          Assignee Swapnil Pandhare [ swapnil.pandhare ] Ashwin Wankhede [ ashwin.wankhede ]
          satyap Satya made changes -
          Labels Employee_workflow
          prasadp Prasad Pise (Inactive) made changes -
          Module Parent values: BenAdmin(10100) Parent values: BenAdmin(10100)Level 1 values: EDS(10108)
          ashwin.wankhede Ashwin Wankhede (Inactive) made changes -
          Attachment Stage EmployeeDataScreenModuleMapping Result.PNG [ 66611 ]
          ashwin.wankhede Ashwin Wankhede (Inactive) made changes -
          Attachment Prod EmployeeDataScreenModuleMapping Result.PNG [ 66612 ]
          ashwin.wankhede Ashwin Wankhede (Inactive) made changes -
          Assignee Ashwin Wankhede [ ashwin.wankhede ] Swapnil Pandhare [ swapnil.pandhare ]
          ashwin.wankhede Ashwin Wankhede (Inactive) made changes -
          Comment [ Hi [~satyap],

          I check the entries on stage and production.

          I did not found the entry on "ATC" company on stage !Stage EmployeeDataScreenModuleMapping Result.PNG|thumbnail! , I checked it on production , The recent entry is made on 11/02/2017. !Prod EmployeeDataScreenModuleMapping Result.PNG|thumbnail!

          There is no history table of "EmployeeDataScreen" table. It seems the entry is not present when the company moved from stage to production.

          CC: [~samir], [~bharti], [~gaurav.sodani], [~swapnil.pandhare]
          ]
          ashwin.wankhede Ashwin Wankhede (Inactive) made changes -
          Attachment Stage EmployeeDataScreenModuleMapping Result.PNG [ 66611 ]
          ashwin.wankhede Ashwin Wankhede (Inactive) made changes -
          Attachment Prod EmployeeDataScreenModuleMapping Result.PNG [ 66612 ]
          Hide
          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment -

          CC :Satya ,

          Hi Ashwin Wankhede ,

          As discussed, can you please check database copy after moving from one environment to another environment and whether you able to reproduce this ?

          Thanks,
          Swapnil P.

          Show
          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment - CC : Satya , Hi Ashwin Wankhede , As discussed, can you please check database copy after moving from one environment to another environment and whether you able to reproduce this ? Thanks, Swapnil P.
          swapnil.pandhare Swapnil Pandhare (Inactive) made changes -
          Assignee Swapnil Pandhare [ swapnil.pandhare ] Ashwin Wankhede [ ashwin.wankhede ]
          ashwin.wankhede Ashwin Wankhede (Inactive) logged work - 08/Nov/17 01:30 PM
          • Time Spent:
            2h
             
            <No comment>
          ashwin.wankhede Ashwin Wankhede (Inactive) made changes -
          Remaining Estimate 0h [ 0 ]
          Time Spent 2h [ 7200 ]
          Worklog Id 89744 [ 89744 ]
          sheetal.bodhale Sheetal Bodhale (Inactive) made changes -
          Root Cause Deployment [ 18428 ]
          Original Estimate 0h [ 0 ]
          Hide
          ashwin.wankhede Ashwin Wankhede (Inactive) added a comment - - edited

          Hi Jackie Sivigny,

          The Identity reset on tables was done during DATA load on ATC company on production.
          The reason for identity reset is updated by Jaideep Vinchurkar in Jira Ticket https://workterra.atlassian.net/browse/WT-12021 .

          CC: Satya, Swapnil Pandhare, Indraprakash Tiwari

          Thank you.

          Show
          ashwin.wankhede Ashwin Wankhede (Inactive) added a comment - - edited Hi Jackie Sivigny , The Identity reset on tables was done during DATA load on ATC company on production. The reason for identity reset is updated by Jaideep Vinchurkar in Jira Ticket https://workterra.atlassian.net/browse/WT-12021 . CC: Satya , Swapnil Pandhare , Indraprakash Tiwari Thank you.
          ashwin.wankhede Ashwin Wankhede (Inactive) made changes -
          Resolution Fixed [ 1 ]
          Status Production Testing [ 10202 ] Production Complete [ 10028 ]
          ashwin.wankhede Ashwin Wankhede (Inactive) made changes -
          Assignee Ashwin Wankhede [ ashwin.wankhede ] Jackie Sivigny [ jackie.sivigny ]
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) made changes -
          Root Cause Deployment [ 18428 ] Configuration Error [ 18427 ]
          Transition Time In Source Status Execution Times
          Swapnil Pandhare (Inactive) made transition -
          Open In Development
          2h 10m 1
          Swapnil Pandhare (Inactive) made transition -
          In LB Testing Reopen in Local
          4s 1
          Swapnil Pandhare (Inactive) made transition -
          Reopen in Local In Development
          2s 1
          Swapnil Pandhare (Inactive) made transition -
          In Development In LB Testing
          12s 2
          Swapnil Pandhare (Inactive) made transition -
          In LB Testing Stage Testing
          2s 1
          Swapnil Pandhare (Inactive) made transition -
          Stage Testing In Production Testing
          2s 1
          Ashwin Wankhede (Inactive) made transition -
          In Production Testing Production Complete
          7d 14h 45m 1

            People

            Assignee:
            jackie.sivigny Jackie Sivigny (Inactive)
            Reporter:
            jackie.sivigny Jackie Sivigny (Inactive)
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            0 Vote for this issue
            Watchers:
            3 Start watching this issue

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              Updated:
              Resolved:

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