-
Type:
Support Activity
-
Status: Resolved
-
Priority:
High
-
Resolution: Done
-
Affects Version/s: None
-
Fix Version/s: None
-
Component/s: BenAdmin
-
Labels:None
-
Support Task Type:Data Correction
-
Environment:Production
-
Reported by:CareerBuilder
-
Company:Intrepid USA
-
Module:BenAdmin - Enrollment
-
Severity:Simple
Employees have an incorrect effective date for Basic Life and Basic AD&D (linked issues)
I am reviewing the 1st 2 records. It seems like on 10/1/17 eligibility rules ran. I am going to review with Dev on what caused the change but here are some conflicting items I have seen so far:
Example 1 - Christy Aubrey
The employee had 2 class changes (One on 5/11/17 and 8/24/17) I notice that there are 2 event builders that would have triggered the same QE. I have not seen this cause an issue but wanted to point this out.
Also - on 10/1 (effective date of the new benefit), the plan was termed back and re-enrolled based on the effective date of change.
When reviewing the plan and other rules, I noticed the following:
1. Plan - Term rule is "Date of plan termination"
2. Plan - Newly eligible rule is "1st of the month following 1 month from DOC" ----UPDATED on 9/13/17
3. Company - Company rule is End of month Term / Effective Date of change
4. QE Rule - 1st of month following 1 month from event date
I have a feeling that the rules are conflicting with themselves. I will check with Dev tomorrow to confirm
Some other examples of this same type issue are:
Christy Aubrey
Casie Crosby
Richard Ricks
Samantha Jackson
Sara Mears
Briane Goffigan
Leslie Johnson
Emily Trezek
Morgan Thomas
Gary King
Pamela Morris
Lynnea Latham
Teresa Wheeler
Melissa Amerson
Ryan Nybert
Monica Paulino
REF: CT-2746