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  1. WORKTERRA
  2. WT-12031

Intrepid USA Basic Life and Basic AD&D Effective Date Issue

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    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: High
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Support Task Type:
      Data Correction
    • Environment:
      Production
    • Reported by:
      CareerBuilder
    • Company:
      Intrepid USA
    • Module:
      BenAdmin - Enrollment
    • Severity:
      Simple

      Description

      Employees have an incorrect effective date for Basic Life and Basic AD&D (linked issues)
      I am reviewing the 1st 2 records. It seems like on 10/1/17 eligibility rules ran. I am going to review with Dev on what caused the change but here are some conflicting items I have seen so far:
      Example 1 - Christy Aubrey
      The employee had 2 class changes (One on 5/11/17 and 8/24/17) I notice that there are 2 event builders that would have triggered the same QE. I have not seen this cause an issue but wanted to point this out.
      Also - on 10/1 (effective date of the new benefit), the plan was termed back and re-enrolled based on the effective date of change.

      When reviewing the plan and other rules, I noticed the following:
      1. Plan - Term rule is "Date of plan termination"
      2. Plan - Newly eligible rule is "1st of the month following 1 month from DOC" ----UPDATED on 9/13/17
      3. Company - Company rule is End of month Term / Effective Date of change
      4. QE Rule - 1st of month following 1 month from event date
      I have a feeling that the rules are conflicting with themselves. I will check with Dev tomorrow to confirm

      Some other examples of this same type issue are:
      Christy Aubrey
      Casie Crosby
      Richard Ricks
      Samantha Jackson
      Sara Mears
      Briane Goffigan
      Leslie Johnson
      Emily Trezek
      Morgan Thomas
      Gary King
      Pamela Morris
      Lynnea Latham
      Teresa Wheeler
      Melissa Amerson
      Ryan Nybert
      Monica Paulino

      REF: CT-2746

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          Activity

            People

            Assignee:
            Yashau.Macshate Yashau MacShate (Inactive)
            Reporter:
            Yashau.Macshate Yashau MacShate (Inactive)
            Developer:
            Vinanti Yadav (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:
              Dev Due Date:

                Time Tracking

                Estimated:
                Original Estimate - 40h
                40h
                Remaining:
                Remaining Estimate - 0h
                0h
                Logged:
                Time Spent - 36.75h Time Not Required
                36.75h