Details

    • Type: Bug
    • Status: Rejected
    • Priority: Medium
    • Resolution: System Behaviour
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Environment:
      Production
    • Bug Severity:
      Medium
    • Module:
      BenAdmin - Enrollment
    • Reported by:
      Client
    • Company:
      TIBCO
    • Item State:
      Development - In Analysis

      Description

      Hi,

      Per the client:

      We had some below issues where the state was removed from the spouse record in 2.0. This caused errors on the MetLife file. I was looking into what happened, and it looks like the employee at time of OE, somehow removed the state.

      From what I can tell in the View History – the employee updated the information in the beneficiary information – updated the country, and removed the state. Either that they removed the state in the dependent information, and it updated the beneficiary information. The change happened at the exact same time.

      Is there a connection between the beneficiary screens and the dependent demographic info?

      (please visit View History of EE: Pei Fazhan)

      Thank you,
      Kira Hamilton
      Debbie Kulling

        Attachments

          Activity

          Transition Time In Source Status Execution Times
          Jaideep Vinchurkar (Inactive) made transition -
          Open In Development
          5h 11m 1
          Kira Hamilton (Inactive) made transition -
          Rejected Reopen
          18h 15m 1
          Jaideep Vinchurkar (Inactive) made transition -
          Reopen In Development
          40d 22h 18m 1
          Jaideep Vinchurkar (Inactive) made transition -
          In Development Rejected
          24s 2

            People

            Assignee:
            Kira.Hamilton Kira Hamilton (Inactive)
            Reporter:
            Kira.Hamilton Kira Hamilton (Inactive)
            Account Executive:
            Debbie Kulling
            Developer:
            Jaideep Vinchurkar (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            2 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

                Time Tracking

                Estimated:
                Original Estimate - 2h
                2h
                Remaining:
                Time Spent - 1.5h Remaining Estimate - 0.5h
                0.5h
                Logged:
                Time Spent - 1.5h Remaining Estimate - 0.5h
                1.5h