WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-12440

County of San Luis Obispo-Lerma

    Details

    • Type: Bug
    • Status: Rejected
    • Priority: Medium
    • Resolution: Cannot Reproduce
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Environment:
      Production
    • Bug Severity:
      Medium
    • Module:
      BenAdmin - EDS
    • Reported by:
      Client
    • Company:
      County of San Luis Obispo
    • Item State:
      Development - In Analysis

      Description

      Hi,

      Per the client:

      EE of this group trying to access site and just freezing at the OE page. I tried accessing on my end, same results.

      UN – mlerma10311965
      Psswd: Open123!

      Thank you,
      Kira Hamilton
      Debbie Kulling

        Attachments

          Activity

          Ascending order - Click to sort in descending order
          Kira.Hamilton Kira Hamilton (Inactive) created issue -
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) made changes -
          Field Original Value New Value
          Assignee Satya [ ID10004 ] Jaideep Vinchurkar [ jaideep.vinchurkar ]
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) made changes -
          Status Open [ 1 ] In Development [ 10007 ]
          Hide
          Permalink
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) added a comment -

          We are working on this

          Show
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) added a comment - We are working on this
          Hide
          Permalink
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) added a comment -

          Hi Kira Hamilton,

          This is employee specific issue. I added a test employee and is able go through tunnel for all pages.
          I not able to find out the root cause, but I have tried to give a work around. I have reset last visited page url for this employee. Now I can go past the landing page for this employee.
          Please check and let us know if this is working. Also let us know if any other employee is facing similar issue.

          Show
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) added a comment - Hi Kira Hamilton , This is employee specific issue. I added a test employee and is able go through tunnel for all pages. I not able to find out the root cause, but I have tried to give a work around. I have reset last visited page url for this employee. Now I can go past the landing page for this employee. Please check and let us know if this is working. Also let us know if any other employee is facing similar issue.
          Permalink
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) logged work - 29/Nov/17 06:04 PM
          • Time Spent:
            2h
             
            <No comment>
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) made changes -
          Component/s BenAdmin [ 10000 ]
          Developer Prasanna Karlekar [ prasanna ] Swapnil Pandhare [ swapnil.pandhare ]
          Item State Parent values: Development(10200)Level 1 values: In Analysis(10204)
          Module Parent values: BenAdmin(10100) Parent values: BenAdmin(10100)Level 1 values: EDS(10108)
          Remaining Estimate 4h [ 14400 ]
          Original Estimate 4h [ 14400 ]
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) made changes -
          Assignee Jaideep Vinchurkar [ jaideep.vinchurkar ] Kira Hamilton [ kira.hamilton ]
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) made changes -
          Remaining Estimate 4h [ 14400 ] 2h [ 7200 ]
          Time Spent 2h [ 7200 ]
          Worklog Id 93732 [ 93732 ]
          Hide
          Permalink
          satyap Satya added a comment -

          Hi Hrishikesh,

          Can you please get this checked for couple of more employees?

          Swapnil Pandhare: Please verify lastvisitedurl for other employees in this company in case there is discrepancy.

          Regards,
          Satya Prakash

          Cc: Gaurav Sodani Samir Bharti Satpute

          Show
          satyap Satya added a comment - Hi Hrishikesh, Can you please get this checked for couple of more employees? Swapnil Pandhare : Please verify lastvisitedurl for other employees in this company in case there is discrepancy. Regards, Satya Prakash Cc: Gaurav Sodani Samir Bharti Satpute
          satyap Satya made changes -
          Assignee Kira Hamilton [ kira.hamilton ] Hrishikesh Deshpande [ hrishikesh.deshpande ]
          hrishikesh.deshpande Hrishikesh Deshpande (Inactive) made changes -
          Assignee Hrishikesh Deshpande [ hrishikesh.deshpande ] Prasad Patil [ prasad.patil ]
          Hide
          Permalink
          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment - - edited

          CC : Satya
          Hi Hrishikesh Deshpande

          I have scanned all employees for this company. I found one more employee to which i have reset the last visited url . I tried to reproduce this issue but not able to reproduce it. Can you please check it on various browsers ?

          Thanks,
          Swapnil P.

          Show
          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment - - edited CC : Satya Hi Hrishikesh Deshpande I have scanned all employees for this company. I found one more employee to which i have reset the last visited url . I tried to reproduce this issue but not able to reproduce it. Can you please check it on various browsers ? Thanks, Swapnil P.
          Hide
          Permalink
          prasad.patil Prasad Patil (Inactive) added a comment -

          Hi Kira Hamilton,

          We tried reproduce this issue with other EEs on Mozilla Firefox and Chrome Browsers.
          Weren't able to reproduce this issue.
          We are looking for more options to reproduce.
          Will update you tomorrow.

          Thank you,
          ------------------------------------------------------------------------------------------------
          CC: Mandar Kulkarni, Satya, Hrishikesh Deshpande, Swapnil Pandhare, Jaideep Vinchurkar

          Show
          prasad.patil Prasad Patil (Inactive) added a comment - Hi Kira Hamilton , We tried reproduce this issue with other EEs on Mozilla Firefox and Chrome Browsers. Weren't able to reproduce this issue. We are looking for more options to reproduce. Will update you tomorrow. Thank you, ------------------------------------------------------------------------------------------------ CC: Mandar Kulkarni , Satya , Hrishikesh Deshpande , Swapnil Pandhare , Jaideep Vinchurkar
          Permalink
          prasad.patil Prasad Patil (Inactive) logged work - 30/Nov/17 01:32 PM
          • Time Spent:
            1h
             

            Tried reproducing the issue

          prasad.patil Prasad Patil (Inactive) made changes -
          Remaining Estimate 2h [ 7200 ] 1h [ 3600 ]
          Time Spent 2h [ 7200 ] 3h [ 10800 ]
          Worklog Id 94080 [ 94080 ]
          Permalink
          swapnil.pandhare Swapnil Pandhare (Inactive) logged work - 30/Nov/17 04:34 PM
          • Time Spent:
            2h
             

            Analysis and Correction

          swapnil.pandhare Swapnil Pandhare (Inactive) made changes -
          Time Spent 3h [ 10800 ] 5h [ 18000 ]
          Worklog Id 94165 [ 94165 ]
          Hide
          Permalink
          Kira.Hamilton Kira Hamilton (Inactive) added a comment -

          HI Prasad Patil,

          Do you have any updates?

          Thank you,
          Kira Hamilton
          Debbie Kulling

          Show
          Kira.Hamilton Kira Hamilton (Inactive) added a comment - HI Prasad Patil , Do you have any updates? Thank you, Kira Hamilton Debbie Kulling
          Hide
          Permalink
          prasad.patil Prasad Patil (Inactive) added a comment -

          Hi Kira Hamilton,

          We tried to reproduce this issue trying various Scenarios.

          1. Checked EEs system utilization and tried to reproduce the issue in same Environment.
          2. Checked on All browsers.

          However, this is issue was not reproduced in any case.
          Request you to please let us know is this kind of issue occurs again in furture.
          Thank you,
          --------------------------------------------------------------------------
          CC: Mandar Kulkarni, Satya, Hrishikesh Deshpande, Swapnil Pandhare

          Show
          prasad.patil Prasad Patil (Inactive) added a comment - Hi Kira Hamilton , We tried to reproduce this issue trying various Scenarios. 1. Checked EEs system utilization and tried to reproduce the issue in same Environment. 2. Checked on All browsers. However, this is issue was not reproduced in any case. Request you to please let us know is this kind of issue occurs again in furture. Thank you, -------------------------------------------------------------------------- CC: Mandar Kulkarni , Satya , Hrishikesh Deshpande , Swapnil Pandhare
          Permalink
          prasad.patil Prasad Patil (Inactive) logged work - 13/Dec/17 12:45 PM
          • Time Spent:
            0.5h
             

            Analysis and discussion with Team

          prasad.patil Prasad Patil (Inactive) made changes -
          Remaining Estimate 1h [ 3600 ] 0.5h [ 1800 ]
          Time Spent 5h [ 18000 ] 5.5h [ 19800 ]
          Worklog Id 95948 [ 95948 ]
          prasad.patil Prasad Patil (Inactive) made changes -
          Assignee Prasad Patil [ prasad.patil ] Kira Hamilton [ kira.hamilton ]
          Resolution Cannot Reproduce [ 5 ]
          Status In Development [ 10007 ] Rejected [ 10004 ]
          Transition Time In Source Status Execution Times
          Jaideep Vinchurkar (Inactive) made transition -
          Open In Development
          		1h 17m 1
          Prasad Patil (Inactive) made transition -
          In Development Rejected
          		13d 19h 12m 1

            People

            Assignee:
            Kira.Hamilton Kira Hamilton (Inactive)
            Reporter:
            Kira.Hamilton Kira Hamilton (Inactive)
            Account Executive:
            Debbie Kulling
            Developer:
            Swapnil Pandhare (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            5 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

                Time Tracking

                Estimated:
                Original Estimate - 4h Original Estimate - 4h
                4h
                Remaining:
                Time Spent - 5.5h Remaining Estimate - 0.5h
                0.5h
                Logged:
                Time Spent - 5.5h Remaining Estimate - 0.5h
                5.5h