Details

    • Type: Support Activity
    • Status: Closed
    • Priority: High
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Support Task Type:
      Data Correction
    • Environment:
      Production
    • Reported by:
      Client
    • Company:
      LHP
    • Module:
      BenAdmin - Enrollment
    • Severity:
      Simple

      Description

      LHP admin changed Flavia Gagin's class 2 to 55 ineligible effective 11/30/2017 and it should have been 11/30/2017

      Can you please correct the date of the class change and the 2017 benefit term dates to 11/30/2017

        Attachments

          Activity

          dkulling Debbie Kulling created issue -
          Hide
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) added a comment -

          Hi Debbie Kulling,

          what is the correct date to change the class? You have mentioned only one date 11/30 in this ticket.

          Show
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) added a comment - Hi Debbie Kulling , what is the correct date to change the class? You have mentioned only one date 11/30 in this ticket.
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) made changes -
          Field Original Value New Value
          Status Open [ 1 ] Waiting for Customer Input [ 10500 ]
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) made changes -
          Assignee Satya [ ID10004 ] Debbie Kulling [ dkulling ]
          Hide
          dkulling Debbie Kulling added a comment -

          The date should be 11/30/2017

          Show
          dkulling Debbie Kulling added a comment - The date should be 11/30/2017
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) made changes -
          Status Waiting for Customer Input [ 10500 ] In Progress [ 3 ]
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) logged work - 29/Nov/17 11:51 PM
          • Time Spent:
            0.5h
             
            <No comment>
          Hide
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) added a comment -

          Employee class change done with wrong effective date. We have have to change the effective date from 11/12/2016 to 11/30/2017. We have to revert the enrollment changes too

          Show
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) added a comment - Employee class change done with wrong effective date. We have have to change the effective date from 11/12/2016 to 11/30/2017. We have to revert the enrollment changes too
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) made changes -
          Assignee Debbie Kulling [ dkulling ] Umesh Kadam [ umesh.kadam ]
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) made changes -
          Module Parent values: BenAdmin(10100) Parent values: BenAdmin(10100)Level 1 values: Enrollment(10107)
          Remaining Estimate 3h [ 10800 ]
          Original Estimate 3h [ 10800 ]
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) made changes -
          Remaining Estimate 3h [ 10800 ] 2.5h [ 9000 ]
          Time Spent 0.5h [ 1800 ]
          Worklog Id 93740 [ 93740 ]
          Hide
          umesh.kadam Umesh Kadam (Inactive) added a comment -

          Hi Debbie Kulling,

          For "Flavia Gagin", her "Class 2" was changed to "55 Ineligible" on "2017-11-21 08:54:45.843", hence all enrollments were termed in 2016 only. There are no active enrollments in 2017. Please find below details.

          Sr. No. Plan Effective Date Termination Date Date Time Stamp
          1 Basic Life and AD&D for All Other Employees 06/26/2016 11/30/2016 2017-11-21 08:54:46.700
          2 Employee Assistance Program 07/01/2016 11/30/2016 2017-11-21 08:54:46.927
          3 Group Long Term Disability Class 2 06/26/2016 11/12/2016 2017-11-21 08:54:47.010
          4 PPO Base Plan 08/01/2016 11/30/2016 2017-11-21 08:54:47.420
          5 Waive Cigna Dental Plan 08/01/2016 11/30/2016 2017-11-21 08:54:48.620
          6 Wellness Cigna Dental Plan 08/01/2016 11/30/2016 2017-11-21 08:54:48.000
          7 Waive UHC Vision Plan 08/01/2016 11/30/2016 2017-11-21 08:54:48.960
          8 2015 Wellness UHC Vision Plan 08/01/2016 11/30/2016 2017-11-21 08:54:49.000
          9 2016 Dependent Care FSA 08/01/2016 11/30/2016 2017-11-21 08:54:49.473
          10 2016 Health Care FSA 08/01/2016 11/30/2016 2017-11-21 08:54:49.317
          11 2015 Spouse Supplemental Life 09/01/2016 11/30/2016 2017-11-21 08:54:46.000
          12 Employee Supplemental Life 09/01/2016 11/30/2016 2017-11-21 08:54:45.937

          Please confirm if you want to change termination date of all above enrollments to 11/30/2017.

          Please note : If you want to change term date for above enrollments to "11/30/2017", then as per current customization on "Group Long Term Disability Class 2" plan, its term date should be "11/12/2017". Please advice.

          Thanks and Regards,
          :: Umesh Kadam

          CC : Satya, Amruta Lohiya, Jyoti Mayne, Jaideep Vinchurkar

          Show
          umesh.kadam Umesh Kadam (Inactive) added a comment - Hi Debbie Kulling , For "Flavia Gagin", her "Class 2" was changed to "55 Ineligible" on "2017-11-21 08:54:45.843", hence all enrollments were termed in 2016 only. There are no active enrollments in 2017. Please find below details. Sr. No. Plan Effective Date Termination Date Date Time Stamp 1 Basic Life and AD&D for All Other Employees 06/26/2016 11/30/2016 2017-11-21 08:54:46.700 2 Employee Assistance Program 07/01/2016 11/30/2016 2017-11-21 08:54:46.927 3 Group Long Term Disability Class 2 06/26/2016 11/12/2016 2017-11-21 08:54:47.010 4 PPO Base Plan 08/01/2016 11/30/2016 2017-11-21 08:54:47.420 5 Waive Cigna Dental Plan 08/01/2016 11/30/2016 2017-11-21 08:54:48.620 6 Wellness Cigna Dental Plan 08/01/2016 11/30/2016 2017-11-21 08:54:48.000 7 Waive UHC Vision Plan 08/01/2016 11/30/2016 2017-11-21 08:54:48.960 8 2015 Wellness UHC Vision Plan 08/01/2016 11/30/2016 2017-11-21 08:54:49.000 9 2016 Dependent Care FSA 08/01/2016 11/30/2016 2017-11-21 08:54:49.473 10 2016 Health Care FSA 08/01/2016 11/30/2016 2017-11-21 08:54:49.317 11 2015 Spouse Supplemental Life 09/01/2016 11/30/2016 2017-11-21 08:54:46.000 12 Employee Supplemental Life 09/01/2016 11/30/2016 2017-11-21 08:54:45.937 Please confirm if you want to change termination date of all above enrollments to 11/30/2017. Please note : If you want to change term date for above enrollments to "11/30/2017", then as per current customization on "Group Long Term Disability Class 2" plan, its term date should be "11/12/2017". Please advice. Thanks and Regards, :: Umesh Kadam CC : Satya , Amruta Lohiya , Jyoti Mayne , Jaideep Vinchurkar
          umesh.kadam Umesh Kadam (Inactive) made changes -
          Status In Progress [ 3 ] Waiting for Customer Input [ 10500 ]
          umesh.kadam Umesh Kadam (Inactive) made changes -
          Assignee Umesh Kadam [ umesh.kadam ] Debbie Kulling [ dkulling ]
          umesh.kadam Umesh Kadam (Inactive) made changes -
          Remaining Estimate 2.5h [ 9000 ] 0h [ 0 ]
          Time Spent 0.5h [ 1800 ] 3.5h [ 12600 ]
          Worklog Id 94030 [ 94030 ]
          Hide
          dkulling Debbie Kulling added a comment -

          When the class was change back to 2016 her 2017 benefit were termed as never effective. Is there any way to look in history and see those terminated benefits?

          Show
          dkulling Debbie Kulling added a comment - When the class was change back to 2016 her 2017 benefit were termed as never effective. Is there any way to look in history and see those terminated benefits?
          Hide
          umesh.kadam Umesh Kadam (Inactive) added a comment -

          Hi Debbie Kulling,

          FLAVIA GAGIN had following 4 elections in 2017 which are terminated as never effective at the same time when her class 2 was changed to "55 Ineligible"

          Sr. No. Plan Effective Date
          1 Spouse Supplemental Life 01/01/2017
          2 Basic Life and AD&D for All Other Employees 01/01/2017
          3 Group Long Term Disability Class 2 01/01/2017
          4 Employee Supplemental Life 01/01/2017

          Do you want to reinstate above enrollments with termination date 11/30/2017?

          If Yes then do we need to change termination date of earlier given 12 enrollments to 12/31/2016 so that 2016 and 2017 enrollments will continue. Please advice.

          Thanks and Regards,
          :: Umesh Kadam

          CC : Satya, Amruta Lohiya, Jyoti Mayne, Jaideep Vinchurkar

          Show
          umesh.kadam Umesh Kadam (Inactive) added a comment - Hi Debbie Kulling , FLAVIA GAGIN had following 4 elections in 2017 which are terminated as never effective at the same time when her class 2 was changed to "55 Ineligible" Sr. No. Plan Effective Date 1 Spouse Supplemental Life 01/01/2017 2 Basic Life and AD&D for All Other Employees 01/01/2017 3 Group Long Term Disability Class 2 01/01/2017 4 Employee Supplemental Life 01/01/2017 Do you want to reinstate above enrollments with termination date 11/30/2017? If Yes then do we need to change termination date of earlier given 12 enrollments to 12/31/2016 so that 2016 and 2017 enrollments will continue. Please advice. Thanks and Regards, :: Umesh Kadam CC : Satya , Amruta Lohiya , Jyoti Mayne , Jaideep Vinchurkar
          umesh.kadam Umesh Kadam (Inactive) logged work - 30/Nov/17 05:30 PM
          • Time Spent:
            3h
             

            Analysis
            Discussion with Satya

          Hide
          sumeet.kolge Sumeet.Kolge (Inactive) added a comment -

          Hi Debbie Kulling,

          Do you have any updates on this? Thanks!

          -----------------------------------
          CC: Mandar Kulkarni, Satya

          Show
          sumeet.kolge Sumeet.Kolge (Inactive) added a comment - Hi Debbie Kulling , Do you have any updates on this? Thanks! ----------------------------------- CC: Mandar Kulkarni , Satya
          Hide
          sumeet.kolge Sumeet.Kolge (Inactive) added a comment -

          Hi Debbie Kulling,

          Shall we close this ticket if no action is needed? Thanks!

          ----------------------------------------
          CC: Mandar Kulkarni, Satya, Prasad Patil

          Show
          sumeet.kolge Sumeet.Kolge (Inactive) added a comment - Hi Debbie Kulling , Shall we close this ticket if no action is needed? Thanks! ---------------------------------------- CC: Mandar Kulkarni , Satya , Prasad Patil
          Hide
          abhay.patil Abhay Patil (Inactive) added a comment -

          A quick question Umesh Kadam re your comment 30/Nov/2017.
          You reported 4 enrollments that with effective date of 1/1/2017 which were termed as never effective when class change made the EE ineligible as of 11/12/2016.
          You have stated that these could be reinstated with term date of 11/30/2017 as correction. This is fine.
          However your next statement is: If Yes then do we need to change termination date of earlier given 12 enrollments to 12/31/2016 so that 2016 and 2017 enrollments will continue. Please advice.
          Question: Only 4 enrollments are found to be effective 1/1/2017, so isn't it that only 4 of corresponding earlier enrollments should be terminated as of 12/31/2016 and rest 8 enrollment be terminated on 11/30/2017?

          Show
          abhay.patil Abhay Patil (Inactive) added a comment - A quick question Umesh Kadam re your comment 30/Nov/2017. You reported 4 enrollments that with effective date of 1/1/2017 which were termed as never effective when class change made the EE ineligible as of 11/12/2016. You have stated that these could be reinstated with term date of 11/30/2017 as correction. This is fine. However your next statement is: If Yes then do we need to change termination date of earlier given 12 enrollments to 12/31/2016 so that 2016 and 2017 enrollments will continue. Please advice. Question: Only 4 enrollments are found to be effective 1/1/2017, so isn't it that only 4 of corresponding earlier enrollments should be terminated as of 12/31/2016 and rest 8 enrollment be terminated on 11/30/2017?
          dkulling Debbie Kulling made changes -
          Status Waiting for Customer Input [ 10500 ] In Progress [ 3 ]
          dkulling Debbie Kulling made changes -
          Resolution Done [ 10000 ]
          Status In Progress [ 3 ] Resolved [ 5 ]
          dkulling Debbie Kulling made changes -
          Status Resolved [ 5 ] Closed [ 6 ]
          Transition Time In Source Status Execution Times
          Jaideep Vinchurkar (Inactive) made transition -
          Open Waiting for Customer Input
          55m 43s 1
          Umesh Kadam (Inactive) made transition -
          In Progress Waiting for Customer Input
          10h 46m 1
          Debbie Kulling made transition -
          Waiting for Customer Input In Progress
          54d 6h 58m 2
          Debbie Kulling made transition -
          In Progress Resolved
          13s 1
          Debbie Kulling made transition -
          Resolved Closed
          3s 1

            People

            Assignee:
            dkulling Debbie Kulling
            Reporter:
            dkulling Debbie Kulling
            Account Executive:
            Debbie Kulling
            Votes:
            0 Vote for this issue
            Watchers:
            5 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

                Time Tracking

                Estimated:
                Original Estimate - 3h Original Estimate - 3h
                3h
                Remaining:
                Remaining Estimate - 0h
                0h
                Logged:
                Time Spent - 3.5h
                3.5h