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Type:
Support Activity
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Status: Resolved
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Priority:
Medium
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: BenAdmin
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Labels:None
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Support Task Type:Data Audit
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Environment:Production
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Reported by:Client
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Company:Prime Healthcare
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Module:BenAdmin - Report
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Severity:Simple
Hello,
Prime Healthcare is attempting to run a "Neither Enrolled Nor Waived Report" for several facilities. Once the Server Errors were fixed today, I also tried to run this report, added all classes, changed the dates to 1/1/17 to 1/1/18, and Previewed the report. No report generates.
This is the custom report that Jamie Gomez from Prime created. Please see screenshot: 
I also ran a report called: For Dev. review_TEST and it did not create. Please advise
Yashau
| Field | Original Value | New Value |
|---|---|---|
| Link | This issue causes CT-3492 [ CT-3492 ] |
| Status | Open [ 1 ] | Waiting for Customer Input [ 10500 ] |
| Assignee | Satya [ ID10004 ] | Yashau MacShate [ yashau.macshate ] |
| Component/s | BenAdmin [ 10000 ] | |
| Module | Parent values: BenAdmin(10100) | Parent values: BenAdmin(10100)Level 1 values: Report(10109) |
| Remaining Estimate | 4h [ 14400 ] | |
| Original Estimate | 4h [ 14400 ] |
| Remaining Estimate | 4h [ 14400 ] | 3.5h [ 12600 ] |
| Time Spent | 0.5h [ 1800 ] | |
| Worklog Id | 93742 [ 93742 ] |
Hello Dev
Yes this would be the correct report
I have attempted to re-run a new report for the same dates listed above and received a blank screen
| Assignee | Yashau MacShate [ yashau.macshate ] | Jaideep Vinchurkar [ jaideep.vinchurkar ] |
| Assignee | Jaideep Vinchurkar [ jaideep.vinchurkar ] | Prasanna Karlekar [ prasanna ] |
| Status | Waiting for Customer Input [ 10500 ] | In Progress [ 3 ] |
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- Time Spent:
- 0.25h
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Issue go through
JIRA update
| Attachment | WT-12450_SelectionCriteria.png [ 68988 ] |
Hi darryn.carter,
We verified report "2017 Neither waive nor enrolled for Medical" under Standard Reports.
We tried executing it with attached 
selection, where we selected less criteria. Report executed successfully. For current selection blank report is getting generated.
We need to check if there is any report time out issue due to which blank screen is appearing.
As of now, could you please check this report by selecting less criteria.
Thank you!
cc: Gaurav Sodani, [~parmeshwar.jumbade]
| Assignee | Prasanna Karlekar [ prasanna ] | darryn.carter [ darryn.carter ] |
| Resolution | System Behaviour [ 10100 ] | |
| Status | In Progress [ 3 ] | Resolved [ 5 ] |
| Remaining Estimate | 3.5h [ 12600 ] | 3.25h [ 11700 ] |
| Time Spent | 0.5h [ 1800 ] | 0.75h [ 2700 ] |
| Worklog Id | 94336 [ 94336 ] |
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- Time Spent:
- 1h
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Issue analysis
Tired searching the exact report
Issue verification with different customizations
JIRA update
| Resolution | System Behaviour [ 10100 ] | |
| Status | Resolved [ 5 ] | Reopen [ 4 ] |
| Assignee | darryn.carter [ darryn.carter ] | Prasanna Karlekar [ prasanna ] |
Hello,
This is still not working when I select less criteria, the report is blank. Please advise.
| Status | Reopen [ 4 ] | In Progress [ 3 ] |
| Attachment | WT-12450_CostFieldsRemoval.png [ 69475 ] |
Hi Yashau MacShate,
Apologies that earlier suggested fix did not work.
From existing field selection, could you please remove cost related fields. Please refer below screen shot:
Selection of these fields is causing a performance issue due to which blank report is appearing. Also, we have customized this report to find list of employees who neither waive nor were enrolled in selected benefit type, for which cost related details are not required.
Have tried mentioned customization on "2017 Neither waive nor enrolled for Medical" under Standard Reports, after which it is executing successfully.
Thank you!
cc: Gaurav Sodani, [~parmeshwar.jumbade]
| Resolution | Fixed [ 1 ] | |
| Status | In Progress [ 3 ] | Resolved [ 5 ] |
| Assignee | Prasanna Karlekar [ prasanna ] | Yashau MacShate [ yashau.macshate ] |
| Remaining Estimate | 3.25h [ 11700 ] | 2.25h [ 8100 ] |
| Time Spent | 0.75h [ 2700 ] | 1.75h [ 6300 ] |
| Worklog Id | 97892 [ 97892 ] |
| Remaining Estimate | 2.25h [ 8100 ] | 1.25h [ 4500 ] |
| Time Spent | 1.75h [ 6300 ] | 2.75h [ 9900 ] |
| Worklog Id | 97905 [ 97905 ] |
| Transition | Time In Source Status | Execution Times |
|---|
|
1h 21m | 1 |
|
2h 26m | 1 |
|
4d 8h 3m | 1 |
|
18h 46m | 1 |
|
1d 8h 52m | 2 |
Hi Yashau MacShate,
We do not found Jamie Gomez -Neither Enrolled Nor Waived Report on prime Healthcare. However, there is another report with name 'Neither Enrolled Nor Waived Report' is present. We tried that and found no records reported. Are we considering right report?