Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Support Task Type:
      Query Resolution
    • Environment:
      Stage
    • Reported by:
      Client
    • Company:
      MGF
    • Module:
      BenAdmin - Enrollment
    • Severity:
      Simple

      Description

      Hi,

      Per the client:

      MGF in stage is set up with a classwise open enrollment rule, the OE for health benefits is 11/1/17 and the voluntary coverage is 1/1/2018. We set up plan Voluntary Short Term Disability with the classwise OE date of 1/1/2018. When we went into participant Daniel Adkins ( who previously had the voluntary STD) the benefit appeared correctly with a date of 1/1/2018, but when we “waive” the benefit it waives it for the 11/1/17 date. When we go into a participant without the coverge and elect the benefit the election date appears correctly as 1/1/18.

      The system should be waiving the benefit with a 1/1 date, not a 11/1 date.

      Thank you,
      Kira Hamilton
      Debbie Kulling

        Attachments

        1. Plan OE.png
          Plan OE.png
          89 kB
        2. Screen Shot 12-01-17 at 08.21 AM.PNG
          Screen Shot 12-01-17 at 08.21 AM.PNG
          10 kB
        3. Screen Shot 12-01-17 at 08.31 AM.PNG
          Screen Shot 12-01-17 at 08.31 AM.PNG
          43 kB
        4. waivebenefit.png
          waivebenefit.png
          13 kB
        5. waive history.png
          waive history.png
          88 kB

          Activity

          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) logged work - 01/Dec/17 09:24 PM
          • Time Spent:
            0.5h
             
            <No comment>
          prasad.patil Prasad Patil (Inactive) logged work - 06/Dec/17 02:30 PM
          • Time Spent:
            2.5h
             

            analysis and discussion with Team.

            People

            Assignee:
            Kira.Hamilton Kira Hamilton (Inactive)
            Reporter:
            Kira.Hamilton Kira Hamilton (Inactive)
            Account Executive:
            Debbie Kulling
            Developer:
            Prasanna Karlekar (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            3 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

                Time Tracking

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