WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-12647

Ohio Northern University Server Error when Expanding the Subtemplates

    Details

    • Type: Support Activity
    • Status: Closed
    • Priority: High
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Support Task Type:
      Configuration
    • Environment:
      Production
    • Reported by:
      EDI
    • Company:
      Ohio Northern University
    • Module:
      BenAdmin
    • Severity:
      Simple
    • Provider & Benefits:
      Superior Vision Service -Vision

      Description

      Template Name : Superior Dental Care 834 5010

      Ive attached a screenshot but am getting an error when trying to expand Sub templates. Also having an error in the file where all Child Records are missing the N4 City State and Postal. Looks like it has been this way for a long time, and without seeing, I assume it is mapped to the Child School City State Postal. I will need to send OE tomorrow. Thanks Vinayak

        Attachments

          Activity

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          Damion.Velasquez Damion M Velasquez created issue -
          Damion.Velasquez Damion M Velasquez made changes -
          Field Original Value New Value
          Link This issue relates to OEEDI-97 [ OEEDI-97 ]
          Vinayak.Kulkarni Vinayak Kulkarni (Inactive) made changes -
          Assignee Vinayak Kulkarni [ vinayak.kulkarni ] Damion Velasquez [ damion.velasquez ]
          Resolution Done [ 10000 ]
          Status Open [ 1 ] Resolved [ 5 ]
          Vinayak.Kulkarni Vinayak Kulkarni (Inactive) made changes -
          Attachment screenshot-1.png [ 69437 ]
          Hide
          Permalink
          Vinayak.Kulkarni Vinayak Kulkarni (Inactive) added a comment -

          Hi Damion,

          Server error was momentary, It was because database user account was locked. It is now unlocked and you can open template.

          For child records having blank N4, all fields mapped in N4 are for child school, see below

          Please un-map these field and map it to regular child information city , state, postal and country field. Thanks.

          Show
          Vinayak.Kulkarni Vinayak Kulkarni (Inactive) added a comment - Hi Damion, Server error was momentary, It was because database user account was locked. It is now unlocked and you can open template. For child records having blank N4, all fields mapped in N4 are for child school, see below Please un-map these field and map it to regular child information city , state, postal and country field. Thanks.
          Damion.Velasquez Damion M Velasquez made changes -
          Status Resolved [ 5 ] Closed [ 6 ]
          sumeet.kolge Sumeet.Kolge (Inactive) made changes -
          Resolution Done [ 10000 ]
          Status Closed [ 6 ] Reopen [ 4 ]
          sumeet.kolge Sumeet.Kolge (Inactive) made changes -
          Support Task Type Data Correction [ 11203 ] Customization [ 11204 ]
          sumeet.kolge Sumeet.Kolge (Inactive) made changes -
          Resolution Done [ 10000 ]
          Status Reopen [ 4 ] Closed [ 6 ]
          Transition Time In Source Status Execution Times
          Vinayak Kulkarni (Inactive) made transition -
          Open Resolved
          		1h 8m 1
          Damion M Velasquez made transition -
          Resolved Closed
          		5d 14h 31m 1
          Sumeet.Kolge (Inactive) made transition -
          Closed Reopen
          		34d 6h 9m 1
          Sumeet.Kolge (Inactive) made transition -
          Reopen Closed
          		19s 1

            People

            Assignee:
            Damion.Velasquez Damion M Velasquez
            Reporter:
            Damion.Velasquez Damion M Velasquez
            Account Executive:
            Ashley Marra (Inactive)
            EDI Analyst 1:
            Damion M Velasquez
            Votes:
            0 Vote for this issue
            Watchers:
            2 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved: