WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-12716

SBM - Needs additional Admin Seat capacity (1 seat) for Replacement Admin

    Details

    • Type: Support Activity
    • Status: Closed
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Support Task Type:
      Configuration
    • Environment:
      Production
    • Reported by:
      Client
    • Company:
      SBM
    • Module:
      BenAdmin - EDS
    • Severity:
      Simple
    • Reported by Customer:
      Cynthia Harding
    • Stage Company Name:
      SBM

      Description

      Hello,
      SBM needs an additional Admin Seat for replacement of an additional one.
      Currently this client is at maximum capacity of active and disabled Admin users.

      Paola Ferreira pferreira@sbmcorp.com is replacing Maleny Caldera (former Admin).

        Attachments

          Activity

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          Yashau.Macshate Yashau MacShate (Inactive) created issue -
          Yashau.Macshate Yashau MacShate (Inactive) made changes -
          Field Original Value New Value
          Link This issue causes CT-3607 [ CT-3607 ]
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) made changes -
          Assignee Satya [ ID10004 ] Jaideep Vinchurkar [ jaideep.vinchurkar ]
          Hide
          Permalink
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) added a comment -

          Hi Yashau MacShate,

          Maleny Caldera admins login is disabled. If you delete her's account you will be able to add new admin.
          If still not possible, please let us know, we will add one more admin seat.

          Show
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) added a comment - Hi Yashau MacShate , Maleny Caldera admins login is disabled. If you delete her's account you will be able to add new admin. If still not possible, please let us know, we will add one more admin seat.
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) made changes -
          Component/s BenAdmin [ 10000 ]
          Module Parent values: BenAdmin(10100) Parent values: BenAdmin(10100)Level 1 values: EDS(10108)
          Remaining Estimate 1h [ 3600 ]
          Original Estimate 1h [ 3600 ]
          Permalink
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) logged work - 08/Dec/17 08:38 AM
          • Time Spent:
            0.5h
             
            <No comment>
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) made changes -
          Remaining Estimate 1h [ 3600 ] 0.5h [ 1800 ]
          Time Spent 0.5h [ 1800 ]
          Worklog Id 95275 [ 95275 ]
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) made changes -
          Assignee Jaideep Vinchurkar [ jaideep.vinchurkar ] Yashau MacShate [ yashau.macshate ]
          jaideep.vinchurkar Jaideep Vinchurkar (Inactive) made changes -
          Status Open [ 1 ] Waiting for Customer Input [ 10500 ]
          Hide
          Permalink
          Yashau.Macshate Yashau MacShate (Inactive) added a comment -

          Hello,
          Can we keep Maleny Caldera admin seat for archive purposes? Please add one more seat.

          Yashau

          Show
          Yashau.Macshate Yashau MacShate (Inactive) added a comment - Hello, Can we keep Maleny Caldera admin seat for archive purposes? Please add one more seat. Yashau
          Yashau.Macshate Yashau MacShate (Inactive) made changes -
          Status Waiting for Customer Input [ 10500 ] Open [ 1 ]
          Yashau.Macshate Yashau MacShate (Inactive) made changes -
          Assignee Yashau MacShate [ yashau.macshate ] Jaideep Vinchurkar [ jaideep.vinchurkar ]
          Hide
          Permalink
          Yashau.Macshate Yashau MacShate (Inactive) added a comment -

          Hi Jaideep,
          I talk to Jenni and she said I can go ahead and delete the Admin seat for Maleny Caldera (former Admin). This ticket can be closed.

          Thank you,
          Yashau

          Show
          Yashau.Macshate Yashau MacShate (Inactive) added a comment - Hi Jaideep, I talk to Jenni and she said I can go ahead and delete the Admin seat for Maleny Caldera (former Admin). This ticket can be closed. Thank you, Yashau
          Yashau.Macshate Yashau MacShate (Inactive) made changes -
          Resolution Fixed [ 1 ]
          Status Open [ 1 ] Closed [ 6 ]
          Transition Time In Source Status Execution Times
          Jaideep Vinchurkar (Inactive) made transition -
          Open Waiting for Customer Input
          		13h 10m 1
          Yashau MacShate (Inactive) made transition -
          Waiting for Customer Input Open
          		7h 48m 1
          Yashau MacShate (Inactive) made transition -
          Open Closed
          		3h 23m 1

            People

            Assignee:
            jaideep.vinchurkar Jaideep Vinchurkar (Inactive)
            Reporter:
            Yashau.Macshate Yashau MacShate (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            2 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

                Time Tracking

                Estimated:
                Original Estimate - 1h
                1h
                Remaining:
                Time Spent - 0.5h Remaining Estimate - 0.5h
                0.5h
                Logged:
                Time Spent - 0.5h Remaining Estimate - 0.5h
                0.5h