WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-12719

AFFCO - CI and Accident Plans - Not Able to Enroll as an employee

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: High
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Support Task Type:
      Configuration
    • Environment:
      Production
    • Reported by:
      White Label
    • Company:
      AFFCO
    • Module:
      BenAdmin
    • Severity:
      Simple

      Description

      AFFCO is going live on Monday. When you log on as an employee there is no enroll button on the Accident and CI plans. If you log on as an administrator or partner the enroll button is there.

      Please correct asap

      Test employee
      pel2209 (username)
      Affco2018! (password)


        Attachments

        1. EnrollmentAllowed.jpg
          109 kB
          Santosh Balid
        2. image-2017-12-07-16-57-59-415.png
          2 kB
          Debbie Kulling
        3. image-2017-12-07-16-58-06-899.png
          15 kB
          Debbie Kulling

          Activity

          Ascending order - Click to sort in descending order
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          Permalink
          santosh.balid Santosh Balid (Inactive) added a comment -

          Hi Debbie Kulling,

          Will look into it and update ticket with details soon.

          Regards,
          Santosh

          Cc: Samir, Satya, Umesh Kadam, Ganesh Sadawarte

          Show
          santosh.balid Santosh Balid (Inactive) added a comment - Hi Debbie Kulling , Will look into it and update ticket with details soon. Regards, Santosh Cc: Samir , Satya , Umesh Kadam , Ganesh Sadawarte
          Hide
          Permalink
          santosh.balid Santosh Balid (Inactive) added a comment -

          Hi Debbie Kulling,

          In General plan design updated below flag.

          Employee Enrollment Permissions ="Enrollment Allowed For Employee"

          Previously it was set to "Viewable, Not Editable to Employee".

          I have done the needful on AFFCO main company as well and for both 'Accidental Insurance' and 'Critical Illness' plans, please verify and let me know in case of any query.

          Regards,
          Santosh

          Cc: Samir, Satya, Ganesh Sadawarte, Umesh Kadam

          Show
          santosh.balid Santosh Balid (Inactive) added a comment - Hi Debbie Kulling , In General plan design updated below flag. Employee Enrollment Permissions ="Enrollment Allowed For Employee" Previously it was set to "Viewable, Not Editable to Employee". I have done the needful on AFFCO main company as well and for both 'Accidental Insurance' and 'Critical Illness' plans, please verify and let me know in case of any query. Regards, Santosh Cc: Samir , Satya , Ganesh Sadawarte , Umesh Kadam
          Hide
          Permalink
          santosh.balid Santosh Balid (Inactive) added a comment -

          Debbie Kulling,

          Let me know in case of above settings needs to be reverted, else if it is working fine now then you can close this ticket.

          Regards,
          Santosh

          Show
          santosh.balid Santosh Balid (Inactive) added a comment - Debbie Kulling , Let me know in case of above settings needs to be reverted, else if it is working fine now then you can close this ticket. Regards, Santosh
          Hide
          Permalink
          sumeet.kolge Sumeet.Kolge (Inactive) added a comment -

          Hi Debbie Kulling,

          Do you have any update on this or is it fine to close the ticket?

          -------------------------------------------------------
          CC: Mandar Kulkarni, Satya

          Show
          sumeet.kolge Sumeet.Kolge (Inactive) added a comment - Hi Debbie Kulling , Do you have any update on this or is it fine to close the ticket? ------------------------------------------------------- CC: Mandar Kulkarni , Satya
          Hide
          Permalink
          sumeet.kolge Sumeet.Kolge (Inactive) added a comment -

          Hi Debbie Kulling,

          Shall we close this ticket if no action is needed? Thanks!

          ----------------------------------------
          CC: Mandar Kulkarni, Satya, Prasad Patil

          Show
          sumeet.kolge Sumeet.Kolge (Inactive) added a comment - Hi Debbie Kulling , Shall we close this ticket if no action is needed? Thanks! ---------------------------------------- CC: Mandar Kulkarni , Satya , Prasad Patil
          Hide
          Permalink
          abhay.patil Abhay Patil (Inactive) added a comment -

          This was a case of incorrect customization. The customization is corrected but there has been no confirmation from the user for 2 months. Hence closing.

          Show
          abhay.patil Abhay Patil (Inactive) added a comment - This was a case of incorrect customization. The customization is corrected but there has been no confirmation from the user for 2 months. Hence closing.

            People

            Assignee:
            dkulling Debbie Kulling
            Reporter:
            dkulling Debbie Kulling
            Account Executive:
            Debbie Kulling
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved: