Uploaded image for project: 'WORKTERRA'
  1. WORKTERRA
  2. WT-12843

California Golf - Wrong Rate Effective Date

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: High
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Support Task Type:
      Configuration
    • Environment:
      Production
    • Reported by:
      Support
    • Company:
      California Golf
    • Module:
      BenAdmin
    • Severity:
      Simple

      Description

      When the rates below were cloned they where cloned with the wrong effective date. Please change the rate effective date to 1/1/2018 and recalculate.

      I really need this done asap. I have to get a report to the client asap

      2018 Dental Complete 1000 OOS
      2018 Anthem PPO 1000 OOS - SZ
      2018 Anthem PPO 1000 OOS-T2
      2018 Anthem PPO 1000 OOS-TZ
      2018 Anthem PPO 1000 OOS-TZ COBRA
      2018 Anthem PPO 1500 OOS-T2
      2018 Anthem PPO 1500 OOS-TZ
      2018 Anthem PPO 1500 OOS-TZ COBRA
      2018 Dental Complete 1000 OOS COBRA
      2018 Dental Complete 2000 OOS
      2018 Dental Complete 2000 OOS COBRA
      2018 Anthem HSA 2000 OOS EE Only-TZ
      2018 Anthem HSA 2000 OOS Family-TZ

        Attachments

          Activity

          dkulling Debbie Kulling created issue -
          umesh.kadam Umesh Kadam (Inactive) made changes -
          Field Original Value New Value
          Assignee Satya [ ID10004 ] Umesh Kadam [ umesh.kadam ]
          Status Open [ 1 ] In Progress [ 3 ]
          Hide
          umesh.kadam Umesh Kadam (Inactive) added a comment -

          Hi Debbie Kulling,

          As discussed in call, following are the action items for us

          1. Change the effective date of given 13 rates to 01/01/2018
          2. Re-Calculate given rates after changing their effective date
          3. Make sure if costs are populating correctly for self insured component(s)
          4. Provide details of Classes mapped with given rates

          Thanks and Regards,
          :: Umesh Kadam

          CC : Satya, Gaurav Sodani, Amruta Lohiya, Jaideep Vinchurkar, Prasanna Karlekar, Jyoti Mayne, Snehal Shabade, Abhilash Warkari, Rashmita Dudhe

          Show
          umesh.kadam Umesh Kadam (Inactive) added a comment - Hi Debbie Kulling , As discussed in call, following are the action items for us Change the effective date of given 13 rates to 01/01/2018 Re-Calculate given rates after changing their effective date Make sure if costs are populating correctly for self insured component(s) Provide details of Classes mapped with given rates Thanks and Regards, :: Umesh Kadam CC : Satya , Gaurav Sodani , Amruta Lohiya , Jaideep Vinchurkar , Prasanna Karlekar , Jyoti Mayne , Snehal Shabade , Abhilash Warkari , Rashmita Dudhe
          umesh.kadam Umesh Kadam (Inactive) made changes -
          Attachment Rate_Details.xls [ 70582 ]
          Hide
          umesh.kadam Umesh Kadam (Inactive) added a comment -

          Hi Prasanna Karlekar,

          As discussed, we have updated effective dates of given rates and also recalculate them (i.e. #1 and #2) in HSPL copy. Please verify on billing reports and also make sure costs populating correctly for self insured components.

          Thanks and Regards,
          :: Umesh Kadam

          CC : Amruta Lohiya, Abhilash Warkari, Snehal Shabade

          Show
          umesh.kadam Umesh Kadam (Inactive) added a comment - Hi Prasanna Karlekar , As discussed, we have updated effective dates of given rates and also recalculate them (i.e. #1 and #2) in HSPL copy. Please verify on billing reports and also make sure costs populating correctly for self insured components. Thanks and Regards, :: Umesh Kadam CC : Amruta Lohiya , Abhilash Warkari , Snehal Shabade
          parmeshwar.jumbad Parmeshwar Jumbad (Inactive) logged work - 21/Dec/17 12:05 PM
          • Time Spent:
            4h
             

            Analysis of Self insurance component's value on report
            Discussion with Prasanna

          snehal.shabade Snehal Shabade (Inactive) logged work - 21/Dec/17 12:41 PM
          • Time Spent:
            5h
             
            • issue discussed with umesh,
            • Written a script to find out the rate ID and Find class of eligibility rules assigned to the rates
            • analysis on back end data
            • share the details with umesh
            • issue discussed with abhilash
          Hide
          dkulling Debbie Kulling added a comment -

          Do you think that I will get the query today?

          Show
          dkulling Debbie Kulling added a comment - Do you think that I will get the query today?
          Hide
          prasanna Prasanna Karlekar (Inactive) added a comment -

          Hi Debbie Kulling,

          After enrollment team's correction on HSPL copy, we verified Billing Report.
          We observed that, the component costs are appearing 0 for some records.

          Following is the scenario:
          Employee does election with EE + SP + CH tier and gets Health Tier ID equivalent to this combination.
          On Rate matrics, EE + SP + CH tier is not defined, but EE + Family tier is defined.

          Following happens while executing Billing Report:
          EE and ER cost will appear correctly. As, EE and ER cost data that report displays is readily available. But while fetching the component cost, we check, if Heath Tier ID stored against an enrollment is there in Rate Matircs or not. If the Health Tier is present in RateMatrics and the component is billable, we show the component cost else we show 0.
          In our scenario, enrollment is having HealthTierID for EE + SP + CH and RateMatrics is having component cost defined for EE + Family tier. As we are unable to find EE + SP + CH tier defined in Rates Matrics, 0 cost is appearing for components on Billing Report.

          Code fix will be required, so that cost will appear on Billing Report for this scenario.

          Please note that, corrections will be done by enrollment team on main company tomorrow i.e. 22-Dec-2017.
          We will also check, if we can have some workaround so that component cost appears on Billing Report in this scenario. If we cannot find a work around, then for now, 0 component cost will be displayed for all records having this scenario.

          We will update you accordingly tomorrow.

          Thank you!

          cc: Umesh Kadam, Amruta Lohiya, [~parmeshwar.jumbade], Gaurav Sodani

          Show
          prasanna Prasanna Karlekar (Inactive) added a comment - Hi Debbie Kulling , After enrollment team's correction on HSPL copy, we verified Billing Report. We observed that, the component costs are appearing 0 for some records. Following is the scenario: Employee does election with EE + SP + CH tier and gets Health Tier ID equivalent to this combination. On Rate matrics, EE + SP + CH tier is not defined, but EE + Family tier is defined. Following happens while executing Billing Report : EE and ER cost will appear correctly. As, EE and ER cost data that report displays is readily available. But while fetching the component cost, we check, if Heath Tier ID stored against an enrollment is there in Rate Matircs or not. If the Health Tier is present in RateMatrics and the component is billable, we show the component cost else we show 0. In our scenario, enrollment is having HealthTierID for EE + SP + CH and RateMatrics is having component cost defined for EE + Family tier. As we are unable to find EE + SP + CH tier defined in Rates Matrics, 0 cost is appearing for components on Billing Report. Code fix will be required, so that cost will appear on Billing Report for this scenario. Please note that, corrections will be done by enrollment team on main company tomorrow i.e. 22-Dec-2017. We will also check, if we can have some workaround so that component cost appears on Billing Report in this scenario. If we cannot find a work around, then for now, 0 component cost will be displayed for all records having this scenario. We will update you accordingly tomorrow. Thank you! cc: Umesh Kadam , Amruta Lohiya , [~parmeshwar.jumbade] , Gaurav Sodani
          Hide
          dkulling Debbie Kulling added a comment -

          When will this be done on the production copy. I really need to provide the report to the client today

          Show
          dkulling Debbie Kulling added a comment - When will this be done on the production copy. I really need to provide the report to the client today
          Hide
          umesh.kadam Umesh Kadam (Inactive) added a comment -

          Hi Debbie Kulling,

          As discussed over call, we have prepared query to get all classes mapped to given rates.

          Please find more details in attached document Rate_Details.xls.

          Thanks and Regards,
          :: Umesh Kadam

          CC : Satya. Gaurav Sodani. Amruta Lohiya, Prasanna Karlekar

          Show
          umesh.kadam Umesh Kadam (Inactive) added a comment - Hi Debbie Kulling , As discussed over call, we have prepared query to get all classes mapped to given rates. Please find more details in attached document Rate_Details.xls . Thanks and Regards, :: Umesh Kadam CC : Satya . Gaurav Sodani . Amruta Lohiya , Prasanna Karlekar
          Hide
          dkulling Debbie Kulling added a comment -

          Can we please have a call this morning before you leave

          Show
          dkulling Debbie Kulling added a comment - Can we please have a call this morning before you leave
          abhilash.warkari Abhilash Warkari (Inactive) logged work - 21/Dec/17 05:30 PM
          • Time Spent:
            3h
             

            Data Analysis.
            Data Correction in which updated all the rated log dead as wrong effective date was passed.
            Updated Effective date if rates.
            Rate Recalculated.
            Verification.

          umesh.kadam Umesh Kadam (Inactive) logged work - 21/Dec/17 05:30 PM
          • Time Spent:
            4h
             

            Call with Debbie Kulling
            Finalized 3 action items
            Discussion with Samir, Gaurav and Jaideep
            Discussion with Snehal S, Abhilash
            Call with Amruta and Prasanna
            Verification of changes done on HSPL copy
            Correction and verification done main company
            Call with Debbie for execution of finalized steps

          Hide
          umesh.kadam Umesh Kadam (Inactive) added a comment -

          Hi Debbie Kulling,

          As discussed over call, we have updated effective dates of given rates and also recalculate them (i.e. #1 and #2) on LIVE copy in PRODUCTION. Please check and verify.

          As discussed, Prasanna Karlekar will help you regarding wrong cost populating for self insured component.

          Thanks and Regards,
          :: Umesh Kadam

          CC : Satya. Gaurav Sodani. Amruta Lohiya, Prasanna Karlekar, Snehal Shabade, Abhilash Warkari

          Show
          umesh.kadam Umesh Kadam (Inactive) added a comment - Hi Debbie Kulling , As discussed over call, we have updated effective dates of given rates and also recalculate them (i.e. #1 and #2) on LIVE copy in PRODUCTION. Please check and verify. As discussed, Prasanna Karlekar will help you regarding wrong cost populating for self insured component. Thanks and Regards, :: Umesh Kadam CC : Satya . Gaurav Sodani . Amruta Lohiya , Prasanna Karlekar , Snehal Shabade , Abhilash Warkari
          umesh.kadam Umesh Kadam (Inactive) made changes -
          Attachment Rate_Details.xls [ 70582 ]
          umesh.kadam Umesh Kadam (Inactive) made changes -
          Attachment Rate_Details.xls [ 70620 ]
          Hide
          umesh.kadam Umesh Kadam (Inactive) added a comment -

          Hi Debbie Kulling,

          As discussed over call, please find attached document Rate_Details.xls for details of classes mapped with rates. I have updated same document and re-uploaded it. Please check and confirm.

          Thanks and Regards,
          :: Umesh Kadam

          CC : Satya. Gaurav Sodani. Amruta Lohiya, Prasanna Karlekar, Snehal Shabade, Abhilash Warkari

          Show
          umesh.kadam Umesh Kadam (Inactive) added a comment - Hi Debbie Kulling , As discussed over call, please find attached document Rate_Details.xls for details of classes mapped with rates. I have updated same document and re-uploaded it. Please check and confirm. Thanks and Regards, :: Umesh Kadam CC : Satya . Gaurav Sodani . Amruta Lohiya , Prasanna Karlekar , Snehal Shabade , Abhilash Warkari
          Hide
          dkulling Debbie Kulling added a comment -

          Sorry one more incorrect effective date. Please change to 1/1/2018

          2018 ANTHEM PPO 30TZ - SC04/01/2018 - 12/31/2018

          Show
          dkulling Debbie Kulling added a comment - Sorry one more incorrect effective date. Please change to 1/1/2018 2018 ANTHEM PPO 30TZ - SC04/01/2018 - 12/31/2018
          prasanna Prasanna Karlekar (Inactive) logged work - 21/Dec/17 07:30 PM
          • Time Spent:
            4.5h
             

            Discussion with Enrollment team on corrections done
            Query resoulution - Where self insured components appear on UI and where they are stored in DB
            Discussion on how to execute Billing report with Self Insured Components
            Pair programming : Procedure debug to check 0 cost appearing on Billing Report
            Discussion on equivalent Health Tiers concept
            JIRA update

          Hide
          umesh.kadam Umesh Kadam (Inactive) added a comment -

          Hi Debbie Kulling,

          We have changed effective date of "2018 ANTHEM PPO 30TZ - SC" rate from 04/01/2018 to 01/01/2018 and also recalculated the same. Please check and confirm.

          Thanks and Regards,
          :: Umesh Kadam

          CC : Satya. Gaurav Sodani. Amruta Lohiya, Prasanna Karlekar, Snehal Shabade, Abhilash Warkari

          Show
          umesh.kadam Umesh Kadam (Inactive) added a comment - Hi Debbie Kulling , We have changed effective date of "2018 ANTHEM PPO 30TZ - SC" rate from 04/01/2018 to 01/01/2018 and also recalculated the same. Please check and confirm. Thanks and Regards, :: Umesh Kadam CC : Satya . Gaurav Sodani . Amruta Lohiya , Prasanna Karlekar , Snehal Shabade , Abhilash Warkari
          Hide
          umesh.kadam Umesh Kadam (Inactive) added a comment - - edited

          Hi Prasanna Karlekar,

          As discussed, we have done correction and also recalculated given 14 rates. Please look into Self Insured Component issues.

          Thanks and Regards,
          :: Umesh Kadam

          CC : Satya. Gaurav Sodani. Amruta Lohiya

          Show
          umesh.kadam Umesh Kadam (Inactive) added a comment - - edited Hi Prasanna Karlekar , As discussed, we have done correction and also recalculated given 14 rates. Please look into Self Insured Component issues. Thanks and Regards, :: Umesh Kadam CC : Satya . Gaurav Sodani . Amruta Lohiya
          umesh.kadam Umesh Kadam (Inactive) made changes -
          Assignee Umesh Kadam [ umesh.kadam ] Prasanna Karlekar [ prasanna ]
          abhilash.warkari Abhilash Warkari (Inactive) made changes -
          Remaining Estimate 0h [ 0 ]
          Time Spent 3h [ 10800 ]
          Worklog Id 97511 [ 97511 ]
          parmeshwar.jumbad Parmeshwar Jumbad (Inactive) made changes -
          Time Spent 3h [ 10800 ] 7h [ 25200 ]
          Worklog Id 97565 [ 97565 ]
          snehal.shabade Snehal Shabade (Inactive) made changes -
          Time Spent 7h [ 25200 ] 12h [ 43200 ]
          Worklog Id 97602 [ 97602 ]
          vinanti.yadav Vinanti Yadav (Inactive) logged work - 22/Dec/17 01:03 PM
          • Time Spent:
            2h
             

            attach DB to local environment.
            code debugging.
            Discussion.
            Analysis.

          vinanti.yadav Vinanti Yadav (Inactive) made changes -
          Time Spent 12h [ 43200 ] 14h [ 50400 ]
          Worklog Id 97628 [ 97628 ]
          Hide
          prasanna Prasanna Karlekar (Inactive) added a comment -

          Hi Debbie Kulling,

          We tried for a work around to get the component cost on Billing Report but could not find a way.
          Permanent fix is required to bring the component cost on billing report for mentioned scenario. For this we need development approval so that analysis and code fix can be done.

          Thank you!

          cc: [~parmeshwar.jumbade], Gaurav Sodani

          Show
          prasanna Prasanna Karlekar (Inactive) added a comment - Hi Debbie Kulling , We tried for a work around to get the component cost on Billing Report but could not find a way. Permanent fix is required to bring the component cost on billing report for mentioned scenario. For this we need development approval so that analysis and code fix can be done. Thank you! cc: [~parmeshwar.jumbade] , Gaurav Sodani
          prasanna Prasanna Karlekar (Inactive) made changes -
          Assignee Prasanna Karlekar [ prasanna ] Debbie Kulling [ dkulling ]
          prasanna Prasanna Karlekar (Inactive) logged work - 23/Dec/17 12:30 AM
          • Time Spent:
            2.5h
             

            Issue analysis - Equivalent Health Tier not getting returned from UDF
            Discussion on incorrect check applied in UDF
            Discussion with Enrollment on scenario creation
            JIRA update

          parmeshwar.jumbad Parmeshwar Jumbad (Inactive) logged work - 23/Dec/17 04:16 AM
          • Time Spent:
            4h
             

            Issue analysis and check workaround
            Discussion with Prasanna

          parmeshwar.jumbad Parmeshwar Jumbad (Inactive) made changes -
          Time Spent 14h [ 50400 ] 18h [ 64800 ]
          Worklog Id 97664 [ 97664 ]
          umesh.kadam Umesh Kadam (Inactive) made changes -
          Time Spent 18h [ 64800 ] 22h [ 79200 ]
          Worklog Id 97866 [ 97866 ]
          prasanna Prasanna Karlekar (Inactive) made changes -
          Time Spent 22h [ 79200 ] 26.5h [ 95400 ]
          Worklog Id 98018 [ 98018 ]
          prasanna Prasanna Karlekar (Inactive) made changes -
          Time Spent 26.5h [ 95400 ] 29h [ 104400 ]
          Worklog Id 98025 [ 98025 ]
          Hide
          dkulling Debbie Kulling added a comment -

          I really need to be able to pull the self insured components. Is there any way to run a query to get the self insured components out for each employee. I will need

          SSN
          Employee Name
          Club
          Plan Name
          Coverage tier
          Self insured components
          Total Cost

          I need this asap

          Show
          dkulling Debbie Kulling added a comment - I really need to be able to pull the self insured components. Is there any way to run a query to get the self insured components out for each employee. I will need SSN Employee Name Club Plan Name Coverage tier Self insured components Total Cost I need this asap
          dkulling Debbie Kulling made changes -
          Assignee Debbie Kulling [ dkulling ] Prasanna Karlekar [ prasanna ]
          Hide
          prasanna Prasanna Karlekar (Inactive) added a comment -

          Hi Debbie Kulling,

          We are working on this.
          You can expect an update on this by tomorrow 4-Jan-2018.

          Thank you!

          cc: Gaurav Sodani

          Show
          prasanna Prasanna Karlekar (Inactive) added a comment - Hi Debbie Kulling , We are working on this. You can expect an update on this by tomorrow 4-Jan-2018. Thank you! cc: Gaurav Sodani
          prasad.patil Prasad Patil (Inactive) logged work - 03/Jan/18 04:55 PM
          • Time Spent:
            1.5h
             

            Analysis and discussion with team,

          prasanna Prasanna Karlekar (Inactive) logged work - 04/Jan/18 12:30 AM
          • Time Spent:
            1h
             

            Changes in UDF
            Report creation and execution
            Discussion with BA on records to be verified.

          prasad.patil Prasad Patil (Inactive) made changes -
          Time Spent 29h [ 104400 ] 30.5h [ 109800 ]
          Worklog Id 99251 [ 99251 ]
          prasanna Prasanna Karlekar (Inactive) made changes -
          Time Spent 30.5h [ 109800 ] 31.5h [ 113400 ]
          Worklog Id 99306 [ 99306 ]
          Hide
          prasanna Prasanna Karlekar (Inactive) added a comment - - edited

          Hi Debbie Kulling,

          We have done some script changes only on California Golf company to make the billing report with Self Insured Component workable for equivalent health tier scenario. As this is a temporary fix and not a permanent fix, we have tried our best to verify the data at our end. You can refer, report named "HSPL - Self Insured Components" configured under Standard reports. It is configured with fields that you have mentioned for Medical, Dental and Vision Benefit types for Jan 2018.
          Please note that:
          -Total Amount field on report is sum of EE and ER cost and not the component cost.
          -Billing period polices are only applied on EE and ER cost indirectly on total amount. They are not applied on Self Insured Component cost.
          -At times Total amount and component cost may vary, if component is configured incorrectly or billing policy is getting applied while calculating the total amount.

          It would have been helpful, if this was development approved ticket. We would have got dedicated time to fix the issue and get it QA verified.

          Kindly verify the data at your end once. Do let us know in case of issue.

          Thank you!

          cc: Gaurav Sodani

          Show
          prasanna Prasanna Karlekar (Inactive) added a comment - - edited Hi Debbie Kulling , We have done some script changes only on California Golf company to make the billing report with Self Insured Component workable for equivalent health tier scenario. As this is a temporary fix and not a permanent fix, we have tried our best to verify the data at our end. You can refer, report named "HSPL - Self Insured Components" configured under Standard reports. It is configured with fields that you have mentioned for Medical, Dental and Vision Benefit types for Jan 2018. Please note that: -Total Amount field on report is sum of EE and ER cost and not the component cost. -Billing period polices are only applied on EE and ER cost indirectly on total amount. They are not applied on Self Insured Component cost. -At times Total amount and component cost may vary, if component is configured incorrectly or billing policy is getting applied while calculating the total amount. It would have been helpful, if this was development approved ticket. We would have got dedicated time to fix the issue and get it QA verified. Kindly verify the data at your end once. Do let us know in case of issue. Thank you! cc: Gaurav Sodani
          prasanna Prasanna Karlekar (Inactive) made changes -
          Assignee Prasanna Karlekar [ prasanna ] Debbie Kulling [ dkulling ]
          Resolution Done [ 10000 ]
          Status In Progress [ 3 ] Resolved [ 5 ]
          prasanna Prasanna Karlekar (Inactive) logged work - 04/Jan/18 10:30 PM
          • Time Spent:
            5.5h
             

            Issue analysis
            UDF and procedure go through
            Code changes to pull proper record set
            Report verification after changes

          Hide
          dkulling Debbie Kulling added a comment -

          Thank you that report worked! What do I need to do to get a permanent fix done.

          Show
          dkulling Debbie Kulling added a comment - Thank you that report worked! What do I need to do to get a permanent fix done.
          Hide
          prasanna Prasanna Karlekar (Inactive) added a comment -

          Hi Debbie Kulling,

          Thank you for responding back.
          For permanent fix, different bug ticket needs to be created, which needs to be discussed with Nagini and Jennifer Reed for approval. Only then, it can be scheduled and worked upon.

          Thank you!

          cc: Gaurav Sodani

          Show
          prasanna Prasanna Karlekar (Inactive) added a comment - Hi Debbie Kulling , Thank you for responding back. For permanent fix, different bug ticket needs to be created, which needs to be discussed with Nagini and Jennifer Reed for approval. Only then, it can be scheduled and worked upon. Thank you! cc: Gaurav Sodani
          prasanna Prasanna Karlekar (Inactive) made changes -
          Time Spent 31.5h [ 113400 ] 37h [ 133200 ]
          Worklog Id 99522 [ 99522 ]
          prasanna Prasanna Karlekar (Inactive) made changes -
          Time Spent 37h [ 133200 ] 37.5h [ 135000 ]
          Worklog Id 99527 [ 99527 ]
          prasanna Prasanna Karlekar (Inactive) logged work - 05/Jan/18 11:00 PM
          • Time Spent:
            0.5h
             

            Discussion
            JIRA update

          rakeshr Rakesh Roy (Inactive) made changes -
          Link This issue relates to WT-13382 [ WT-13382 ]
          Transition Time In Source Status Execution Times
          Umesh Kadam (Inactive) made transition -
          Open In Progress
          10h 38m 1
          Prasanna Karlekar (Inactive) made transition -
          In Progress Resolved
          14d 9h 55m 1

            People

            Assignee:
            dkulling Debbie Kulling
            Reporter:
            dkulling Debbie Kulling
            Account Executive:
            Debbie Kulling
            Votes:
            0 Vote for this issue
            Watchers:
            2 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

                Time Tracking

                Estimated:
                Original Estimate - Not Specified
                Not Specified
                Remaining:
                Remaining Estimate - 0h
                0h
                Logged:
                Time Spent - 37.5h
                37.5h