Hi Debbie Kulling,

I will look into it and will share my analysis soon.

Regards,
Santosh

Cc: Samir, Satya, Jaideep Vinchurkar, Bharti Satpute

Hi Debbie Kulling,

Please see below 3'C for the issue.

Concern : Getting server error inside CHUBB window.
Cause: The particular employee has no salary set, so while sending data to CHUBB it was getting failed at validation level.

Correction: Now we have set the default '0' (Zero) salary , if any employee do not have salary.

I just clicked on Enroll button after above configurable fix , and seems to be working now.

please see below screen.

Also , please let us know in case we should not send zero salary, we will revert the configuration.

In case if sending Zero salary is not an issue, then please let us know if this change needs to do for other CHUBB clients as well, we will do that tomorrow our day time.

Regards,
Santosh

Cc: Samir, Satya, Jaideep Vinchurkar, Bharti Satpute

Please make the update. We do not send salary for the CHUBB products

Hi Debbie Kulling,

We will do the same change for other CHUBB clients as well. We will send the 0(Zero) salary in case salary is not set.

Debbie , I think for Accident and Critical Illness , Salary is required, but I am not sure on that, So we will send the salary but in case if it is not set then we will pass 0 (Zero) salary.

If you can confirm that for every product we should send only 0(Zero) salary then we can hard code the Salary value to 0(zero).

Regards,
Santosh

Cc: Satya, Jaideep Vinchurkar

Debbie Kulling - can you please approve suggested fix by Santosh Balid for him to resolve this issue?

Hello Debbie Kulling,

This is pending from 1 week, please provide your inputs and verify Santosh's suggestion so we can take next action on this ticket.

Thanks
S Prashant
_____________________________________
Debbie Kulling Satya Santosh Balid Abhay Patil

Debbie Kulling - please clarify the requirement in response to the query by Santosh Balid so that this bug (server error) could be fixed. CC Jennifer Reed

Hi Debbie Kulling,

This fix is available on production and we have not heard anything from client end , so assuming there is no concern, I am closing this issue. Please reopen if you have any concern.

Regards,
Santosh

Cc: Jaideep Vinchurkar, Satya