WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-12935

ATC - Error on CHUBB SSO

    Details

    • Type: Bug
    • Status: Closed
    • Priority: High
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Environment:
      Production
    • Bug Severity:
      Medium
    • Module:
      BenAdmin
    • Reported by:
      White Label
    • Company:
      ATC

      Description

      We are getting the server error below when trying to enroll in the CHUBB plans. ATC has a new acquisition that is enrolling right now and we need to get this corrected asap.

        Attachments

          Activity

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          dkulling Debbie Kulling created issue -
          santosh.balid Santosh Balid (Inactive) made changes -
          Field Original Value New Value
          Assignee Satya [ ID10004 ] Santosh Balid [ santosh.balid ]
          Hide
          Permalink
          santosh.balid Santosh Balid (Inactive) added a comment -

          Hi Debbie Kulling,

          I will look into it and will share my analysis soon.

          Regards,
          Santosh

          Cc: Samir, Satya, Jaideep Vinchurkar, Bharti Satpute

          Show
          santosh.balid Santosh Balid (Inactive) added a comment - Hi Debbie Kulling , I will look into it and will share my analysis soon. Regards, Santosh Cc: Samir , Satya , Jaideep Vinchurkar , Bharti Satpute
          santosh.balid Santosh Balid (Inactive) made changes -
          Status Open [ 1 ] In Progress [ 3 ]
          santosh.balid Santosh Balid (Inactive) made changes -
          Attachment CHUBBIssue.jpg [ 71101 ]
          Hide
          Permalink
          santosh.balid Santosh Balid (Inactive) added a comment -

          Hi Debbie Kulling,

          Please see below 3'C for the issue.

          Concern : Getting server error inside CHUBB window.
          Cause: The particular employee has no salary set, so while sending data to CHUBB it was getting failed at validation level.

          Correction: Now we have set the default '0' (Zero) salary , if any employee do not have salary.

          I just clicked on Enroll button after above configurable fix , and seems to be working now.

          please see below screen.


          Also , please let us know in case we should not send zero salary, we will revert the configuration.

          In case if sending Zero salary is not an issue, then please let us know if this change needs to do for other CHUBB clients as well, we will do that tomorrow our day time.

          Regards,
          Santosh

          Cc: Samir, Satya, Jaideep Vinchurkar, Bharti Satpute

          Show
          santosh.balid Santosh Balid (Inactive) added a comment - Hi Debbie Kulling , Please see below 3'C for the issue. Concern : Getting server error inside CHUBB window. Cause : The particular employee has no salary set, so while sending data to CHUBB it was getting failed at validation level. Correction : Now we have set the default '0' (Zero) salary , if any employee do not have salary. I just clicked on Enroll button after above configurable fix , and seems to be working now. please see below screen. Also , please let us know in case we should not send zero salary, we will revert the configuration. In case if sending Zero salary is not an issue, then please let us know if this change needs to do for other CHUBB clients as well, we will do that tomorrow our day time. Regards, Santosh Cc: Samir , Satya , Jaideep Vinchurkar , Bharti Satpute
          santosh.balid Santosh Balid (Inactive) made changes -
          Status In Progress [ 3 ] Waiting for Customer Input [ 10500 ]
          Permalink
          santosh.balid Santosh Balid (Inactive) logged work - 02/Jan/18 05:57 PM - edited
          • Time Spent:
            0.75h
             
            <No comment>
          santosh.balid Santosh Balid (Inactive) made changes -
          Assignee Santosh Balid [ santosh.balid ] Debbie Kulling [ dkulling ]
          santosh.balid Santosh Balid (Inactive) made changes -
          Remaining Estimate 0h [ 0 ]
          Time Spent 0.45h [ 1620 ]
          Worklog Id 99114 [ 99114 ]
          santosh.balid Santosh Balid (Inactive) made changes -
          Time Spent 0.45h [ 1620 ] 0.75h [ 2700 ]
          Worklog Id 99114 [ 99114 ]
          Hide
          Permalink
          dkulling Debbie Kulling added a comment -

          Please make the update. We do not send salary for the CHUBB products

          Show
          dkulling Debbie Kulling added a comment - Please make the update. We do not send salary for the CHUBB products
          Hide
          Permalink
          santosh.balid Santosh Balid (Inactive) added a comment -

          Hi Debbie Kulling,

          We will do the same change for other CHUBB clients as well. We will send the 0(Zero) salary in case salary is not set.

          Debbie , I think for Accident and Critical Illness , Salary is required, but I am not sure on that, So we will send the salary but in case if it is not set then we will pass 0 (Zero) salary.

          If you can confirm that for every product we should send only 0(Zero) salary then we can hard code the Salary value to 0(zero).

          Regards,
          Santosh

          Cc: Satya, Jaideep Vinchurkar

          Show
          santosh.balid Santosh Balid (Inactive) added a comment - Hi Debbie Kulling , We will do the same change for other CHUBB clients as well. We will send the 0(Zero) salary in case salary is not set. Debbie , I think for Accident and Critical Illness , Salary is required, but I am not sure on that, So we will send the salary but in case if it is not set then we will pass 0 (Zero) salary. If you can confirm that for every product we should send only 0(Zero) salary then we can hard code the Salary value to 0(zero). Regards, Santosh Cc: Satya , Jaideep Vinchurkar
          Permalink
          santosh.balid Santosh Balid (Inactive) logged work - 04/Jan/18 01:33 PM
          • Time Spent:
            2h
             
            <No comment>
          Hide
          Permalink
          abhay.patil Abhay Patil (Inactive) added a comment -

          Debbie Kulling - can you please approve suggested fix by Santosh Balid for him to resolve this issue?

          Show
          abhay.patil Abhay Patil (Inactive) added a comment - Debbie Kulling - can you please approve suggested fix by Santosh Balid for him to resolve this issue?
          Hide
          Permalink
          Prashant.samal Prashant Samal (Inactive) added a comment -

          Hello Debbie Kulling,

          This is pending from 1 week, please provide your inputs and verify Santosh's suggestion so we can take next action on this ticket.

          Thanks
          S Prashant
          _____________________________________
          Debbie Kulling Satya Santosh Balid Abhay Patil

          Show
          Prashant.samal Prashant Samal (Inactive) added a comment - Hello Debbie Kulling , This is pending from 1 week, please provide your inputs and verify Santosh's suggestion so we can take next action on this ticket. Thanks S Prashant _____________________________________ Debbie Kulling Satya Santosh Balid Abhay Patil
          abhay.patil Abhay Patil (Inactive) made changes -
          Issue Type Support Activity [ 10301 ] Bug [ 1 ]
          Status Waiting for Customer Input [ 10500 ] Open [ 1 ]
          Support Task Type Customization [ 11204 ]
          Workflow WT_Support [ 60881 ] WT_Defects [ 62971 ]
          Hide
          Permalink
          abhay.patil Abhay Patil (Inactive) added a comment -

          Debbie Kulling - please clarify the requirement in response to the query by Santosh Balid so that this bug (server error) could be fixed. CC Jennifer Reed

          Show
          abhay.patil Abhay Patil (Inactive) added a comment - Debbie Kulling - please clarify the requirement in response to the query by Santosh Balid so that this bug (server error) could be fixed. CC Jennifer Reed
          santosh.balid Santosh Balid (Inactive) made changes -
          Time Spent 0.75h [ 2700 ] 2.75h [ 9900 ]
          Worklog Id 103144 [ 103144 ]
          santosh.balid Santosh Balid (Inactive) made changes -
          Status Open [ 1 ] In Development [ 10007 ]
          santosh.balid Santosh Balid (Inactive) made changes -
          Status In Development [ 10007 ] Local Testing [ 10200 ]
          santosh.balid Santosh Balid (Inactive) made changes -
          Status Local Testing [ 10200 ] Stage Testing [ 10201 ]
          santosh.balid Santosh Balid (Inactive) made changes -
          Status Stage Testing [ 10201 ] Production Testing [ 10202 ]
          santosh.balid Santosh Balid (Inactive) made changes -
          Resolution Done [ 10000 ]
          Status Production Testing [ 10202 ] Production Complete [ 10028 ]
          santosh.balid Santosh Balid (Inactive) made changes -
          Resolution Done [ 10000 ]
          Status Production Complete [ 10028 ] Closed [ 6 ]
          Permalink
          santosh.balid Santosh Balid (Inactive) logged work - 08/Feb/18 05:35 AM
          • Time Spent:
            0.25h
             
            <No comment>
          Hide
          Permalink
          santosh.balid Santosh Balid (Inactive) added a comment -

          Hi Debbie Kulling,

          This fix is available on production and we have not heard anything from client end , so assuming there is no concern, I am closing this issue. Please reopen if you have any concern.

          Regards,
          Santosh

          Cc: Jaideep Vinchurkar, Satya

          Show
          santosh.balid Santosh Balid (Inactive) added a comment - Hi Debbie Kulling , This fix is available on production and we have not heard anything from client end , so assuming there is no concern, I am closing this issue. Please reopen if you have any concern. Regards, Santosh Cc: Jaideep Vinchurkar , Satya
          santosh.balid Santosh Balid (Inactive) made changes -
          Time Spent 2.75h [ 9900 ] 3h [ 10800 ]
          Worklog Id 103800 [ 103800 ]
          rakeshr Rakesh Roy (Inactive) made changes -
          Root Cause Configuration Error [ 18427 ]
          Original Estimate 0h [ 0 ]
          Transition Time In Source Status Execution Times
          Santosh Balid (Inactive) made transition -
          Open In Progress
          		11m 8s 1
          Santosh Balid (Inactive) made transition -
          In Progress Waiting for Customer Input
          		33m 11s 1
          Abhay Patil (Inactive) made transition -
          Waiting for Customer Input Open
          		29d 13h 41m 1
          Santosh Balid (Inactive) made transition -
          Open In Development
          		6d 21h 42m 1
          Santosh Balid (Inactive) made transition -
          In Development In LB Testing
          		15s 1
          Santosh Balid (Inactive) made transition -
          In LB Testing Stage Testing
          		5s 1
          Santosh Balid (Inactive) made transition -
          Stage Testing In Production Testing
          		6s 1
          Santosh Balid (Inactive) made transition -
          In Production Testing Production Complete
          		12m 48s 1
          Santosh Balid (Inactive) made transition -
          Production Complete Closed
          		4s 1

            People

            Assignee:
            dkulling Debbie Kulling
            Reporter:
            dkulling Debbie Kulling
            Account Executive:
            Debbie Kulling
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Dates

              Created:
              Updated:

                Time Tracking

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