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  1. WORKTERRA
  2. WT-12954

Southland - Record missing group #

    Details

    • Type: Support Activity
    • Status: Closed
    • Priority: High
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Support Task Type:
      Data Correction
    • Environment:
      Production
    • Reported by:
      EDI
    • Company:
      Southland
    • Module:
      BenAdmin - Export
    • Issue Importance:
      Must Have
    • Severity:
      Simple
    • Provider & Benefits:
      Blue Cross of CA-Medical

      Description

      Group Template: _Southland Blue Cross
      Company Template: _BlueCross Med
      Export date: 12/08/17
      File Name: ebs_stds_8w_elig120820171857_16206047059.txt

      Hello Development Team,

      Employee, Jason Alcott, and his medical family coverage is missing group # 1885CP according to the discrepancy report. This employee has 2 natural children and 1 domestic partner child enrolled into the plan Blue Cross HSA 497-CA PPO Plan Option 1. There was a new health tier recently added in WT called Employee + Children + Domestic Partners Child. I updated the existing health tier mapping 1885CN 1885CP and map this to 1885CP. I did a recalc on this employee but the group # still coming out blank. Please see screenshots. Let me know if you need additional info. Their next file is going out this Friday. Hopefully this can be resolve before then.

      Thank you,

      Alex

      CC: Rachel Baker

        Attachments

        1. coverage.png
          coverage.png
          13 kB
        2. recalc.png
          recalc.png
          15 kB
        3. screenshot-1.png
          screenshot-1.png
          100 kB

          Activity

          Transition Time In Source Status Execution Times
          Vinayak Kulkarni (Inactive) made transition -
          Open Resolved
          50m 45s 1
          Alex Nguyen made transition -
          Resolved Closed
          16h 11m 1

            People

            Assignee:
            alexn Alex Nguyen
            Reporter:
            alexn Alex Nguyen
            Votes:
            0 Vote for this issue
            Watchers:
            2 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved: