WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-13028

HPB - Unable to update rule engine on export template

    Details

    • Type: Support Activity
    • Status: Closed
    • Priority: Critical
    • Resolution: No Response
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Support Task Type:
      Configuration
    • Environment:
      Production
    • Reported by:
      EDI
    • Company:
      HPB
    • Module:
      BenAdmin - Export
    • Issue Importance:
      Must Have
    • Severity:
      Simple

      Description

      Hi,

      I am not able to save any Rule Engines I update in Production. I asked Damion to see if he was able to update a rule engine I was working on that would not Save. He was able to update and save the rule engine based my email.

      Is there a certain setting I need or is there something different I need to know when saving rule engines. I haven't been able to do rule engine updates since the update came out.

      I am trying to update the rule engine on the template called Ultipro Payroll HSA Only with the below rule engine. Their payroll needs to run tomorrow so I need to update the template for the new 2018 HSA plan.

      Can you please help.
      Thanks!
      Cindy

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          7 older comments
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          Prashant.samal Prashant Samal (Inactive) added a comment -

          Vinayak Kulkarni

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          Prashant.samal Prashant Samal (Inactive) added a comment - Vinayak Kulkarni
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          Vinayak.Kulkarni Vinayak Kulkarni (Inactive) added a comment -

          Hi Cindy,

          Is this specific to HPB? or you are getting same issue everywhere else in production as well?

          Also when you deleted browser cache then have you deleted entire cache or just part of it? if you have deleted part of it then try deleting entire cache & history like below

          You can also try with different browsers, However let us know browser name & version if problem persists. Thanks.

          Show
          Vinayak.Kulkarni Vinayak Kulkarni (Inactive) added a comment - Hi Cindy, Is this specific to HPB? or you are getting same issue everywhere else in production as well? Also when you deleted browser cache then have you deleted entire cache or just part of it? if you have deleted part of it then try deleting entire cache & history like below You can also try with different browsers, However let us know browser name & version if problem persists. Thanks.
          Hide
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          Prashant.samal Prashant Samal (Inactive) added a comment -

          Hey Cindy Wibbing : Please provide updates on this?

          ____________________________________________
          Cindy Wibbing Vinayak Kulkarni

          Show
          Prashant.samal Prashant Samal (Inactive) added a comment - Hey Cindy Wibbing : Please provide updates on this? ____________________________________________ Cindy Wibbing Vinayak Kulkarni
          Hide
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          Prashant.samal Prashant Samal (Inactive) added a comment -

          Cindy Wibbing : Do we have any updates on this?

          Should we close the ticket if the problem does not persist anymore?

          ______________________
          Cindy Wibbing Vinayak Kulkarni Satya

          Show
          Prashant.samal Prashant Samal (Inactive) added a comment - Cindy Wibbing : Do we have any updates on this? Should we close the ticket if the problem does not persist anymore? ______________________ Cindy Wibbing Vinayak Kulkarni Satya
          Hide
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          Prashant.samal Prashant Samal (Inactive) added a comment -

          Hello Cindy Wibbing
          We are closing this issue since there was no response after two updates, please re-open the ticket if the issue is observed again .

          _____________________
          Cindy Wibbing Satya Abhay Patil

          Show
          Prashant.samal Prashant Samal (Inactive) added a comment - Hello Cindy Wibbing We are closing this issue since there was no response after two updates, please re-open the ticket if the issue is observed again . _____________________ Cindy Wibbing Satya Abhay Patil

            People

            Assignee:
            Cindy.Wibbing Cindy Wibbing (Inactive)
            Reporter:
            Cindy.Wibbing Cindy Wibbing (Inactive)
            EDI Analyst 1:
            Cindy Wibbing (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

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