[WT-13028] HPB - Unable to update rule engine on export template - Workterra Jira

Details

Type: Support Activity
Status: Closed
Priority: Critical
Resolution: No Response
Affects Version/s: None
Fix Version/s: None
Component/s: BenAdmin
Labels:
None

Support Task Type:
Configuration
Environment:

Production
Reported by:
EDI
Company:
HPB
Module:
BenAdmin - Export
Issue Importance:
Must Have
Severity:
Simple

Description

Hi,

I am not able to save any Rule Engines I update in Production. I asked Damion to see if he was able to update a rule engine I was working on that would not Save. He was able to update and save the rule engine based my email.

Is there a certain setting I need or is there something different I need to know when saving rule engines. I haven't been able to do rule engine updates since the update came out.

I am trying to update the rule engine on the template called Ultipro Payroll HSA Only with the below rule engine. Their payroll needs to run tomorrow so I need to update the template for the new 2018 HSA plan.

Can you please help.
Thanks!
Cindy

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14 kB
09/Jan/18 03:28 AM
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101 kB
06/Feb/18 06:14 AM

Activity

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Cindy Wibbing (Inactive) created issue - 09/Jan/18 03:31 AM

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Cindy Wibbing (Inactive) added a comment - 09/Jan/18 03:33 AM

cc Vinayak Kulkarni Amit Thorve

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Cindy Wibbing (Inactive) added a comment - 09/Jan/18 03:33 AM cc Vinayak Kulkarni Amit Thorve

Vinayak Kulkarni (Inactive) made changes - 09/Jan/18 03:49 AM

Field	Original Value	New Value
Assignee	Satya [ ID10004 ]	Vinayak Kulkarni [ vinayak.kulkarni ]
Status	Open [ 1 ]	In Progress [ 3 ]

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Vinayak Kulkarni (Inactive) added a comment - 09/Jan/18 03:51 AM

Hi Cindy,

I just updated it without an issue, there is no difference in saving it is same as earlier. Are you hitting final save button on page after modification?

If your are only getting this issue then you may try to delete browser cache and temporary files.

Try again and let us know if this issue this persists, Thanks.

Show

Vinayak Kulkarni (Inactive) added a comment - 09/Jan/18 03:51 AM Hi Cindy, I just updated it without an issue, there is no difference in saving it is same as earlier. Are you hitting final save button on page after modification? If your are only getting this issue then you may try to delete browser cache and temporary files. Try again and let us know if this issue this persists, Thanks.

Vinayak Kulkarni (Inactive) made changes - 09/Jan/18 03:52 AM

Assignee

Vinayak Kulkarni [ vinayak.kulkarni ]

Cindy Wibbing [ cindy.wibbing ]

Vinayak Kulkarni (Inactive) made changes - 09/Jan/18 03:52 AM

Status

In Progress [ 3 ]

Waiting for Customer Input [ 10500 ]

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Prashant Samal (Inactive) added a comment - 30/Jan/18 10:46 AM

Hello Cindy Wibbing,

Please provide update on this.

Thanks
S Prashant.
___________________________________
Satya Vinayak Kulkarni Abhay Patil

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Prashant Samal (Inactive) added a comment - 30/Jan/18 10:46 AM Hello Cindy Wibbing , Please provide update on this. Thanks S Prashant. ___________________________________ Satya Vinayak Kulkarni Abhay Patil

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Prashant Samal (Inactive) added a comment - 31/Jan/18 01:46 PM

Hello Cindy Wibbing,

This is pending from 10th Jan , please provide your inputs on the same so we can proceed for the next item on this ticket.

______________________________________________
Cindy Wibbing Satya Abhay Patil Vinayak Kulkarni

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Prashant Samal (Inactive) added a comment - 31/Jan/18 01:46 PM Hello Cindy Wibbing , This is pending from 10th Jan , please provide your inputs on the same so we can proceed for the next item on this ticket. ______________________________________________ Cindy Wibbing Satya Abhay Patil Vinayak Kulkarni

Abhay Patil (Inactive) made changes - 01/Feb/18 08:34 AM

Status

Waiting for Customer Input [ 10500 ]

Open [ 1 ]

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Abhay Patil (Inactive) added a comment - 01/Feb/18 08:35 AM

Cindy Wibbing - hopefully this issue is resolved as we did not hear from you after dev suggestions.

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Abhay Patil (Inactive) added a comment - 01/Feb/18 08:35 AM Cindy Wibbing - hopefully this issue is resolved as we did not hear from you after dev suggestions.

Abhay Patil (Inactive) made changes - 01/Feb/18 08:35 AM

Resolution		Cannot Reproduce [ 5 ]
Status	Open [ 1 ]	Resolved [ 5 ]

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Prashant Samal (Inactive) added a comment - 05/Feb/18 07:20 AM

Should we close this issue now?

_________________________________________
Abhay Patil Cindy Wibbing Satya Vinayak Kulkarni

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Prashant Samal (Inactive) added a comment - 05/Feb/18 07:20 AM Should we close this issue now? _________________________________________ Abhay Patil Cindy Wibbing Satya Vinayak Kulkarni

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Cindy Wibbing (Inactive) added a comment - 05/Feb/18 06:58 PM - edited

Hi Prashant Samal
I am still having the issue after deleting browser cache and temporary files. When I hit Save on the bottom of the page nothing is saved when I go back into the Rule Engine.

I will keep trying to troubleshoot why my machine is not working.

Show

Cindy Wibbing (Inactive) added a comment - 05/Feb/18 06:58 PM - edited Hi Prashant Samal I am still having the issue after deleting browser cache and temporary files. When I hit Save on the bottom of the page nothing is saved when I go back into the Rule Engine. I will keep trying to troubleshoot why my machine is not working.

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Prashant Samal (Inactive) added a comment - 06/Feb/18 05:13 AM

Vinayak Kulkarni

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Prashant Samal (Inactive) added a comment - 06/Feb/18 05:13 AM Vinayak Kulkarni

Vinayak Kulkarni (Inactive) made changes - 06/Feb/18 05:36 AM

Resolution	Cannot Reproduce [ 5 ]
Status	Resolved [ 5 ]	Reopen [ 4 ]

Vinayak Kulkarni (Inactive) made changes - 06/Feb/18 05:36 AM

Assignee	Cindy Wibbing [ cindy.wibbing ]	Vinayak Kulkarni [ vinayak.kulkarni ]
Status	Reopen [ 4 ]	In Progress [ 3 ]

Vinayak Kulkarni (Inactive) made changes - 06/Feb/18 06:14 AM

Attachment

screenshot-1.png [ 72907 ]

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Vinayak Kulkarni (Inactive) added a comment - 06/Feb/18 06:15 AM

Hi Cindy,

Is this specific to HPB? or you are getting same issue everywhere else in production as well?

Also when you deleted browser cache then have you deleted entire cache or just part of it? if you have deleted part of it then try deleting entire cache & history like below

You can also try with different browsers, However let us know browser name & version if problem persists. Thanks.

Show

Vinayak Kulkarni (Inactive) added a comment - 06/Feb/18 06:15 AM Hi Cindy, Is this specific to HPB? or you are getting same issue everywhere else in production as well? Also when you deleted browser cache then have you deleted entire cache or just part of it? if you have deleted part of it then try deleting entire cache & history like below You can also try with different browsers, However let us know browser name & version if problem persists. Thanks.

Vinayak Kulkarni (Inactive) made changes - 06/Feb/18 06:16 AM

Assignee

Vinayak Kulkarni [ vinayak.kulkarni ]

Cindy Wibbing [ cindy.wibbing ]

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Vinayak Kulkarni (Inactive) logged work - 06/Feb/18 01:25 PM

Time Spent:

2h

<No comment>

Prashant Samal (Inactive) made changes - 09/Feb/18 05:28 AM

Status

In Progress [ 3 ]

Waiting for Customer Input [ 10500 ]

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Prashant Samal (Inactive) added a comment - 09/Feb/18 05:30 AM

Hey Cindy Wibbing : Please provide updates on this?

____________________________________________
Cindy Wibbing Vinayak Kulkarni

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Prashant Samal (Inactive) added a comment - 09/Feb/18 05:30 AM Hey Cindy Wibbing : Please provide updates on this? ____________________________________________ Cindy Wibbing Vinayak Kulkarni

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Prashant Samal (Inactive) added a comment - 12/Feb/18 07:33 AM

Cindy Wibbing : Do we have any updates on this?

Should we close the ticket if the problem does not persist anymore?

______________________
Cindy Wibbing Vinayak Kulkarni Satya

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Prashant Samal (Inactive) added a comment - 12/Feb/18 07:33 AM Cindy Wibbing : Do we have any updates on this? Should we close the ticket if the problem does not persist anymore? ______________________ Cindy Wibbing Vinayak Kulkarni Satya

Vinayak Kulkarni (Inactive) made changes - 12/Feb/18 01:25 PM

Remaining Estimate		4h [ 14400 ]
Original Estimate		4h [ 14400 ]

Vinayak Kulkarni (Inactive) made changes - 12/Feb/18 01:25 PM

Remaining Estimate	4h [ 14400 ]	2h [ 7200 ]
Time Spent		2h [ 7200 ]
Worklog Id		104207 [ 104207 ]

Prashant Samal (Inactive) made changes - 15/Feb/18 09:31 AM

Status

Waiting for Customer Input [ 10500 ]

In Progress [ 3 ]

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Prashant Samal (Inactive) added a comment - 15/Feb/18 09:34 AM

Hello Cindy Wibbing
We are closing this issue since there was no response after two updates, please re-open the ticket if the issue is observed again .

_____________________
Cindy Wibbing Satya Abhay Patil

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Prashant Samal (Inactive) added a comment - 15/Feb/18 09:34 AM Hello Cindy Wibbing We are closing this issue since there was no response after two updates, please re-open the ticket if the issue is observed again . _____________________ Cindy Wibbing Satya Abhay Patil

Prashant Samal (Inactive) made changes - 15/Feb/18 09:34 AM

Resolution		No Response [ 10400 ]
Status	In Progress [ 3 ]	Resolved [ 5 ]

Prashant Samal (Inactive) made changes - 15/Feb/18 09:34 AM

Status

Resolved [ 5 ]

Closed [ 6 ]

Transition	Time In Source Status	Execution Times

Vinayak Kulkarni (Inactive) made transition - 09/Jan/18 03:49 AM

Open

In Progress

18m 7s

Abhay Patil (Inactive) made transition - 01/Feb/18 08:34 AM

Waiting for Customer Input

Open

23d 4h 41m

Abhay Patil (Inactive) made transition - 01/Feb/18 08:35 AM

Open

Resolved

56s

Vinayak Kulkarni (Inactive) made transition - 06/Feb/18 05:36 AM

Resolved

Reopen

4d 21h 1m

Vinayak Kulkarni (Inactive) made transition - 06/Feb/18 05:36 AM

Reopen

In Progress

Prashant Samal (Inactive) made transition - 09/Feb/18 05:28 AM

In Progress

Waiting for Customer Input

2d 23h 55m

Prashant Samal (Inactive) made transition - 15/Feb/18 09:31 AM

Waiting for Customer Input

In Progress

6d 4h 2m

Prashant Samal (Inactive) made transition - 15/Feb/18 09:34 AM

In Progress

Resolved

2m 48s

Prashant Samal (Inactive) made transition - 15/Feb/18 09:34 AM

Resolved

Closed

People

Assignee:: Cindy Wibbing (Inactive)

Reporter:: Cindy Wibbing (Inactive)

EDI Analyst 1:: Cindy Wibbing (Inactive)

Votes:: 0 Vote for this issue

Watchers:: 4 Start watching this issue

Dates

Created:: 09/Jan/18 03:31 AM

Updated:: 15/Feb/18 09:34 AM

Resolved:: 15/Feb/18 09:34 AM

Time Tracking

Estimated:

Remaining:

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