WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-13028

HPB - Unable to update rule engine on export template

    Details

    • Type: Support Activity
    • Status: Closed
    • Priority: Critical
    • Resolution: No Response
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Support Task Type:
      Configuration
    • Environment:
      Production
    • Reported by:
      EDI
    • Company:
      HPB
    • Module:
      BenAdmin - Export
    • Issue Importance:
      Must Have
    • Severity:
      Simple

      Description

      Hi,

      I am not able to save any Rule Engines I update in Production. I asked Damion to see if he was able to update a rule engine I was working on that would not Save. He was able to update and save the rule engine based my email.

      Is there a certain setting I need or is there something different I need to know when saving rule engines. I haven't been able to do rule engine updates since the update came out.

      I am trying to update the rule engine on the template called Ultipro Payroll HSA Only with the below rule engine. Their payroll needs to run tomorrow so I need to update the template for the new 2018 HSA plan.

      Can you please help.
      Thanks!
      Cindy

        Attachments

          Activity

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          Cindy.Wibbing Cindy Wibbing (Inactive) added a comment -

          cc Vinayak KulkarniAmit Thorve

          Show
          Cindy.Wibbing Cindy Wibbing (Inactive) added a comment - cc Vinayak Kulkarni Amit Thorve
          Hide
          Permalink
          Vinayak.Kulkarni Vinayak Kulkarni (Inactive) added a comment -

          Hi Cindy,

          I just updated it without an issue, there is no difference in saving it is same as earlier. Are you hitting final save button on page after modification?

          If your are only getting this issue then you may try to delete browser cache and temporary files.

          Try again and let us know if this issue this persists, Thanks.

          Show
          Vinayak.Kulkarni Vinayak Kulkarni (Inactive) added a comment - Hi Cindy, I just updated it without an issue, there is no difference in saving it is same as earlier. Are you hitting final save button on page after modification? If your are only getting this issue then you may try to delete browser cache and temporary files. Try again and let us know if this issue this persists, Thanks.
          Hide
          Permalink
          Prashant.samal Prashant Samal (Inactive) added a comment -

          Hello Cindy Wibbing,

          Please provide update on this.

          Thanks
          S Prashant.
          ___________________________________
          Satya Vinayak Kulkarni Abhay Patil

          Show
          Prashant.samal Prashant Samal (Inactive) added a comment - Hello Cindy Wibbing , Please provide update on this. Thanks S Prashant. ___________________________________ Satya Vinayak Kulkarni Abhay Patil
          Hide
          Permalink
          Prashant.samal Prashant Samal (Inactive) added a comment -

          Hello Cindy Wibbing,

          This is pending from 10th Jan , please provide your inputs on the same so we can proceed for the next item on this ticket.

          ______________________________________________
          Cindy Wibbing Satya Abhay Patil Vinayak Kulkarni

          Show
          Prashant.samal Prashant Samal (Inactive) added a comment - Hello Cindy Wibbing , This is pending from 10th Jan , please provide your inputs on the same so we can proceed for the next item on this ticket. ______________________________________________ Cindy Wibbing Satya Abhay Patil Vinayak Kulkarni
          Hide
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          abhay.patil Abhay Patil (Inactive) added a comment -

          Cindy Wibbing - hopefully this issue is resolved as we did not hear from you after dev suggestions.

          Show
          abhay.patil Abhay Patil (Inactive) added a comment - Cindy Wibbing - hopefully this issue is resolved as we did not hear from you after dev suggestions.
          Hide
          Permalink
          Prashant.samal Prashant Samal (Inactive) added a comment -

          Should we close this issue now?

          _________________________________________
          Abhay Patil Cindy Wibbing Satya Vinayak Kulkarni

          Show
          Prashant.samal Prashant Samal (Inactive) added a comment - Should we close this issue now? _________________________________________ Abhay Patil Cindy Wibbing Satya Vinayak Kulkarni
          Hide
          Permalink
          Cindy.Wibbing Cindy Wibbing (Inactive) added a comment - - edited

          Hi Prashant Samal
          I am still having the issue after deleting browser cache and temporary files. When I hit Save on the bottom of the page nothing is saved when I go back into the Rule Engine.

          I will keep trying to troubleshoot why my machine is not working.

          Show
          Cindy.Wibbing Cindy Wibbing (Inactive) added a comment - - edited Hi Prashant Samal I am still having the issue after deleting browser cache and temporary files. When I hit Save on the bottom of the page nothing is saved when I go back into the Rule Engine. I will keep trying to troubleshoot why my machine is not working.
          Hide
          Permalink
          Prashant.samal Prashant Samal (Inactive) added a comment -

          Vinayak Kulkarni

          Show
          Prashant.samal Prashant Samal (Inactive) added a comment - Vinayak Kulkarni
          Hide
          Permalink
          Vinayak.Kulkarni Vinayak Kulkarni (Inactive) added a comment -

          Hi Cindy,

          Is this specific to HPB? or you are getting same issue everywhere else in production as well?

          Also when you deleted browser cache then have you deleted entire cache or just part of it? if you have deleted part of it then try deleting entire cache & history like below

          You can also try with different browsers, However let us know browser name & version if problem persists. Thanks.

          Show
          Vinayak.Kulkarni Vinayak Kulkarni (Inactive) added a comment - Hi Cindy, Is this specific to HPB? or you are getting same issue everywhere else in production as well? Also when you deleted browser cache then have you deleted entire cache or just part of it? if you have deleted part of it then try deleting entire cache & history like below You can also try with different browsers, However let us know browser name & version if problem persists. Thanks.
          Hide
          Permalink
          Prashant.samal Prashant Samal (Inactive) added a comment -

          Hey Cindy Wibbing : Please provide updates on this?

          ____________________________________________
          Cindy Wibbing Vinayak Kulkarni

          Show
          Prashant.samal Prashant Samal (Inactive) added a comment - Hey Cindy Wibbing : Please provide updates on this? ____________________________________________ Cindy Wibbing Vinayak Kulkarni
          Hide
          Permalink
          Prashant.samal Prashant Samal (Inactive) added a comment -

          Cindy Wibbing : Do we have any updates on this?

          Should we close the ticket if the problem does not persist anymore?

          ______________________
          Cindy Wibbing Vinayak Kulkarni Satya

          Show
          Prashant.samal Prashant Samal (Inactive) added a comment - Cindy Wibbing : Do we have any updates on this? Should we close the ticket if the problem does not persist anymore? ______________________ Cindy Wibbing Vinayak Kulkarni Satya
          Hide
          Permalink
          Prashant.samal Prashant Samal (Inactive) added a comment -

          Hello Cindy Wibbing
          We are closing this issue since there was no response after two updates, please re-open the ticket if the issue is observed again .

          _____________________
          Cindy Wibbing Satya Abhay Patil

          Show
          Prashant.samal Prashant Samal (Inactive) added a comment - Hello Cindy Wibbing We are closing this issue since there was no response after two updates, please re-open the ticket if the issue is observed again . _____________________ Cindy Wibbing Satya Abhay Patil

            People

            Assignee:
            Cindy.Wibbing Cindy Wibbing (Inactive)
            Reporter:
            Cindy.Wibbing Cindy Wibbing (Inactive)
            EDI Analyst 1:
            Cindy Wibbing (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

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