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Type:
Support Activity
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Status: Closed
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Priority:
Medium
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: BenAdmin
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Labels:None
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Support Task Type:Query Resolution
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Environment:Production
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Reported by:Client
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Company:CVHP
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Module:BenAdmin - Export
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Severity:Simple
Hi Vinayak Kulkarni,
Client just informed us that EEID 104741 did not appear with deduction code WV-BNFT$ on any payroll file ran from template named _Payroll Export_2018.
Can you please research why this occurred and if there are any other employees impacted?
I checked files and indeed this person does not have a record for that deduction.
The employee enrolled on 10/30/2017 effective 1/1/2018 in the "Waive Dollars" plan under Waive Dollars provided by CVHP benefit type.
Thanks,
Chris
| Field | Original Value | New Value |
|---|---|---|
| Assignee | Vinayak Kulkarni [ vinayak.kulkarni ] | Rakesh Shahane [ rakesh.shahane ] |
| Assignee | Rakesh Shahane [ rakesh.shahane ] | Ganesh Sadawarte [ ganesh.sadawarte ] |
| Attachment | Waive_Dollars.png [ 71552 ] |
| Remaining Estimate | 0h [ 0 ] | |
| Time Spent | 3h [ 10800 ] | |
| Worklog Id | 99848 [ 99848 ] |
| Status | Open [ 1 ] | In Progress [ 3 ] |
| Assignee | Ganesh Sadawarte [ ganesh.sadawarte ] | Chris Ellenberger [ chris.ellenberger ] |
| Resolution | Done [ 10000 ] | |
| Status | In Progress [ 3 ] | Resolved [ 5 ] |
| Attachment | screenshot-1.png [ 71583 ] |
| Resolution | Done [ 10000 ] | |
| Status | Resolved [ 5 ] | Reopen [ 4 ] |
| Assignee | Chris Ellenberger [ chris.ellenberger ] | Ganesh Sadawarte [ ganesh.sadawarte ] |
| Assignee | Ganesh Sadawarte [ ganesh.sadawarte ] | Vinayak Kulkarni [ vinayak.kulkarni ] |
| Status | Reopen [ 4 ] | In Progress [ 3 ] |
| Attachment | Credit_Pool_CVHP.PNG [ 71586 ] |
| Attachment | Credit_Pool_CVHP_1.PNG [ 71587 ] |
| Attachment | CVHP_missed_waive_Dollars_deduction.xls [ 71588 ] |
| Assignee | Vinayak Kulkarni [ vinayak.kulkarni ] | Chris Ellenberger [ chris.ellenberger ] |
| Status | In Progress [ 3 ] | Waiting for Customer Input [ 10500 ] |
| Status | Waiting for Customer Input [ 10500 ] | In Progress [ 3 ] |
| Resolution | Done [ 10000 ] | |
| Status | In Progress [ 3 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Closed [ 6 ] |
| Link | This issue relates to EDI-2879 [ EDI-2879 ] |
| Resolution | Done [ 10000 ] | |
| Status | Closed [ 6 ] | Reopen [ 4 ] |
| Time Spent | 3h [ 10800 ] | 8h [ 28800 ] |
| Worklog Id | 102515 [ 102515 ] |
| Resolution | Done [ 10000 ] | |
| Status | Reopen [ 4 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Closed [ 6 ] |
