WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-13049

CVHP > EEID 104741 > Waive Dollars Credit Not Appearing on Payroll File

    Details

    • Type: Support Activity
    • Status: Closed
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Support Task Type:
      Query Resolution
    • Environment:
      Production
    • Reported by:
      Client
    • Company:
      CVHP
    • Module:
      BenAdmin - Export
    • Severity:
      Simple

      Description

      Hi Vinayak Kulkarni,

      Client just informed us that EEID 104741 did not appear with deduction code WV-BNFT$ on any payroll file ran from template named _Payroll Export_2018.

      Can you please research why this occurred and if there are any other employees impacted?

      I checked files and indeed this person does not have a record for that deduction.

      The employee enrolled on 10/30/2017 effective 1/1/2018 in the "Waive Dollars" plan under Waive Dollars provided by CVHP benefit type.

      Thanks,
      Chris

        Attachments

        1. Credit_Pool_CVHP_1.PNG
          Credit_Pool_CVHP_1.PNG
          41 kB
        2. Credit_Pool_CVHP.PNG
          Credit_Pool_CVHP.PNG
          24 kB
        3. CVHP_missed_waive_Dollars_deduction.xls
          28 kB
        4. screenshot-1.png
          screenshot-1.png
          96 kB
        5. Waive_Dollars.png
          Waive_Dollars.png
          8 kB

          Activity

          Transition Time In Source Status Execution Times
          Ganesh Sadawarte (Inactive) made transition -
          Open In Progress
          		8h 15m 1
          Chris Ellenberger made transition -
          Resolved Reopen
          		8h 18m 1
          Vinayak Kulkarni (Inactive) made transition -
          Reopen In Progress
          		6m 52s 1
          Vinayak Kulkarni (Inactive) made transition -
          In Progress Waiting for Customer Input
          		2h 15m 1
          Chris Ellenberger made transition -
          Waiting for Customer Input In Progress
          		3h 6m 1
          Chris Ellenberger made transition -
          In Progress Resolved
          		26s 2
          Vinayak Kulkarni (Inactive) made transition -
          Closed Reopen
          		19d 9h 42m 1
          Vinayak Kulkarni (Inactive) made transition -
          Reopen Resolved
          		33s 1
          Vinayak Kulkarni (Inactive) made transition -
          Resolved Closed
          		11s 2

            People

            Assignee:
            Chris.ellenberger Chris Ellenberger
            Reporter:
            Chris.ellenberger Chris Ellenberger
            Account Executive:
            lisa davison
            EDI Analyst 1:
            Chris Ellenberger
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

                Time Tracking

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                Original Estimate - Not Specified
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                Remaining:
                Remaining Estimate - 0h
                0h
                Logged:
                Time Spent - 8h
                8h