client: Prime Healthcare
*facility: CHMC
import template: Salary_Change_Ongoing
import date: 10/17/17
example affected: Helen Manzano and Janis Ozaki

Hi Development Team,

We did a salary update/load back in 10/17/17 around open enrollment and after the salary loaded into WT, some employees supplemental life coverages were terminated afterwards. The employees listed above were reported with the terminated coverages. There may be more out there with the same issue. So far this is the only facility from Prime Healthcare with the issue. You can find the original salary file used during the load from following location:

Y:\1.CLIENT\Prime Healthcare\0. OPEN ENROLLMENT\OE 2018\14. SALARY UPDATES\CHMC.txt

The employees coverages were supposed to roll over to 2018. Normally a salary increase or update should have increased the amounts instead of terminating the coverages. The CE already checked the plan/rule settings and couldn't find anything that is triggering the termination. Can you check in the back end to see if there's something causing the issue? I have attached screenshots of the payroll and enrollment history for review.

Client needs resolution soon if possible before the next payroll file. Let me know if you need additional info from me.

Thank you,

Alex

Amber Love-Jones Amit Thorve Vinayak Kulkarni