Details

    • Type: Support Activity
    • Status: Closed
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Support Task Type:
      Data Correction
    • Environment:
      Production
    • Reported by:
      Support
    • Company:
      Austin
    • Module:
      BenAdmin - Report
    • Severity:
      Simple

      Description

      Hey Dev Team ,

      CS is receiving a server error when I tried to get Arron Steven's Eligibility Report ( Admin Change 12/1/17)

      Can you send to Dev?

      Thanks

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            Hide
            darryn.carter darryn.carter added a comment -
            Show
            darryn.carter darryn.carter added a comment - CC. Jennifer Johnson
            Hide
            parmeshwar.jumbad Parmeshwar Jumbad (Inactive) added a comment - - edited

            Hi darryn.carter,

            We have checked mentioned issue and this is same as NF-5375 which is already resolved in New UI.

            Below are the 3C's:

            Concern: Server error on plan eligibility report.
            Cause: While configure Eligibility rule we have configured additional criteria as 'Mode Effective Date' in Rule_231 & same rule is available in Old Eligibility Rule section.

            Due to 'Mode Effective Date' macro configuration server error is appearing because this Macro implementation is not present in old UI.
            Correction: As mentioned this is already resolved in New-UI, but in Old-UI we can handle this with any one approach from below mentioned:.

            • Quick Fix: Remove 'Mode Effective Date' macro from Rule_231.
            • Permanent Fix: Merge NF-5375 code changes in Old-UI and deploy those changes on all environments.For this we will require deployment approval.

            Please do let us know which approach you will prefer.

            CC: Prasanna Karlekar Amruta Lohiya Gaurav Sodani Jyoti Mayne

            Show
            parmeshwar.jumbad Parmeshwar Jumbad (Inactive) added a comment - - edited Hi darryn.carter , We have checked mentioned issue and this is same as NF-5375 which is already resolved in New UI. Below are the 3C's : Concern : Server error on plan eligibility report. Cause : While configure Eligibility rule we have configured additional criteria as 'Mode Effective Date' in Rule_231 & same rule is available in Old Eligibility Rule section. Due to 'Mode Effective Date' macro configuration server error is appearing because this Macro implementation is not present in old UI. Correction : As mentioned this is already resolved in New-UI, but in Old-UI we can handle this with any one approach from below mentioned:. Quick Fix : Remove 'Mode Effective Date' macro from Rule_231. Permanent Fix : Merge NF-5375 code changes in Old-UI and deploy those changes on all environments.For this we will require deployment approval. Please do let us know which approach you will prefer. CC: Prasanna Karlekar Amruta Lohiya Gaurav Sodani Jyoti Mayne
            Hide
            darryn.carter darryn.carter added a comment -

            Hello [~parmeshwar.jumbade]
            Please move forward with the Quick Fix: Remove 'Mode Effective Date' macro from Rule_231.

            Show
            darryn.carter darryn.carter added a comment - Hello [~parmeshwar.jumbade] Please move forward with the Quick Fix: Remove 'Mode Effective Date' macro from Rule_231.
            Hide
            parmeshwar.jumbad Parmeshwar Jumbad (Inactive) added a comment -

            Hi darryn.carter,

            We tried with removing of 'Mode Effective Date' macro from Rule_231 in HSPL copy for Austin company and it is working as expected.

            Kindly remove 'Mode Effective Date' macro from Rule_231 on main company and please confirm. Please let us know if more details required.

            CC: Amruta LohiyaPrasanna Karlekar Gaurav Sodani

            Show
            parmeshwar.jumbad Parmeshwar Jumbad (Inactive) added a comment - Hi darryn.carter , We tried with removing of 'Mode Effective Date' macro from Rule_231 in HSPL copy for Austin company and it is working as expected. Kindly remove 'Mode Effective Date' macro from Rule_231 on main company and please confirm. Please let us know if more details required. CC: Amruta Lohiya Prasanna Karlekar Gaurav Sodani
            Hide
            darryn.carter darryn.carter added a comment -

            Hello [~parmeshwar.jumbade]
            Austin does not have a Rule_231 please advise

            Show
            darryn.carter darryn.carter added a comment - Hello [~parmeshwar.jumbade] Austin does not have a Rule_231 please advise
            Hide
            parmeshwar.jumbad Parmeshwar Jumbad (Inactive) added a comment -

            Hello darryn.carter,

            Rule_231 for Austin is available in Old Eligibility Rule section. Please checked already attached screenshot in my first comment.

            CC: Prasanna Karlekar Amruta Lohiya Gaurav Sodani

            Show
            parmeshwar.jumbad Parmeshwar Jumbad (Inactive) added a comment - Hello darryn.carter , Rule_231 for Austin is available in Old Eligibility Rule section. Please checked already attached screenshot in my first comment. CC: Prasanna Karlekar Amruta Lohiya Gaurav Sodani
            Hide
            darryn.carter darryn.carter added a comment -

            thank you

            Show
            darryn.carter darryn.carter added a comment - thank you

              People

              Assignee:
              darryn.carter darryn.carter
              Reporter:
              darryn.carter darryn.carter
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