WORKTERRAProject Type: software

WORKTERRA

Uploaded image for project: 'WORKTERRA'
  1. WORKTERRA
  2. WT-13112

Austin- Server Error PROD

    Details

    • Type: Support Activity
    • Status: Closed
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Support Task Type:
      Data Correction
    • Environment:
      Production
    • Reported by:
      Support
    • Company:
      Austin
    • Module:
      BenAdmin - Report
    • Severity:
      Simple

      Description

      Hey Dev Team ,

      CS is receiving a server error when I tried to get Arron Steven's Eligibility Report ( Admin Change 12/1/17)

      Can you send to Dev?

      Thanks

        Attachments

          Issue Links

          duplicates

          Bug - A problem which impairs or prevents the functions of the product. NF-5375 Pre-Prod | Intrepid USA | EE level Eligibility Report | Serve Error.

          • Medium - Has the potential to affect progress.
          • Closed

            Activity

            Ascending order - Click to sort in descending order
            darryn.carter darryn.carter created issue -
            darryn.carter darryn.carter made changes -
            Field Original Value New Value
            Link This issue relates to CT-3939 [ CT-3939 ]
            Hide
            Permalink
            darryn.carter darryn.carter added a comment -

            CC. Jennifer Johnson

            Show
            darryn.carter darryn.carter added a comment - CC. Jennifer Johnson
            jaideep.vinchurkar Jaideep Vinchurkar (Inactive) made changes -
            Assignee Satya [ ID10004 ] Jyoti Mayne [ jyoti.mayne ]
            jyoti.mayne Jyoti Mayne made changes -
            Assignee Jyoti Mayne [ jyoti.mayne ] Parmeshwar Jumbad [ parmeshwar.jumbade ]
            parmeshwar.jumbad Parmeshwar Jumbad (Inactive) made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            parmeshwar.jumbad Parmeshwar Jumbad (Inactive) made changes -
            Attachment Additional criteria.png [ 71900 ]
            parmeshwar.jumbad Parmeshwar Jumbad (Inactive) made changes -
            Attachment Old_eligibility_rule_sections.png [ 71902 ]
            Hide
            Permalink
            parmeshwar.jumbad Parmeshwar Jumbad (Inactive) added a comment - - edited

            Hi darryn.carter,

            We have checked mentioned issue and this is same as NF-5375 which is already resolved in New UI.

            Below are the 3C's:

            Concern: Server error on plan eligibility report.
            Cause: While configure Eligibility rule we have configured additional criteria as 'Mode Effective Date' in Rule_231 & same rule is available in Old Eligibility Rule section.

            Due to 'Mode Effective Date' macro configuration server error is appearing because this Macro implementation is not present in old UI.
            Correction: As mentioned this is already resolved in New-UI, but in Old-UI we can handle this with any one approach from below mentioned:.

            • Quick Fix: Remove 'Mode Effective Date' macro from Rule_231.
            • Permanent Fix: Merge NF-5375 code changes in Old-UI and deploy those changes on all environments.For this we will require deployment approval.

            Please do let us know which approach you will prefer.

            CC: Prasanna Karlekar Amruta Lohiya Gaurav Sodani Jyoti Mayne

            Show
            parmeshwar.jumbad Parmeshwar Jumbad (Inactive) added a comment - - edited Hi darryn.carter , We have checked mentioned issue and this is same as NF-5375 which is already resolved in New UI. Below are the 3C's : Concern : Server error on plan eligibility report. Cause : While configure Eligibility rule we have configured additional criteria as 'Mode Effective Date' in Rule_231 & same rule is available in Old Eligibility Rule section. Due to 'Mode Effective Date' macro configuration server error is appearing because this Macro implementation is not present in old UI. Correction : As mentioned this is already resolved in New-UI, but in Old-UI we can handle this with any one approach from below mentioned:. Quick Fix : Remove 'Mode Effective Date' macro from Rule_231. Permanent Fix : Merge NF-5375 code changes in Old-UI and deploy those changes on all environments.For this we will require deployment approval. Please do let us know which approach you will prefer. CC: Prasanna Karlekar Amruta Lohiya Gaurav Sodani Jyoti Mayne
            parmeshwar.jumbad Parmeshwar Jumbad (Inactive) made changes -
            Status In Progress [ 3 ] Waiting for Customer Input [ 10500 ]
            parmeshwar.jumbad Parmeshwar Jumbad (Inactive) made changes -
            Assignee Parmeshwar Jumbad [ parmeshwar.jumbade ] darryn.carter [ darryn.carter ]
            Permalink
            parmeshwar.jumbad Parmeshwar Jumbad (Inactive) logged work - 17/Jan/18 09:08 AM
            • Time Spent:
              3h
               

              Issue analysis
              Internal discussions & JIRA update

            parmeshwar.jumbad Parmeshwar Jumbad (Inactive) made changes -
            Module Parent values: BenAdmin(10100) Parent values: BenAdmin(10100)Level 1 values: Report(10109)
            parmeshwar.jumbad Parmeshwar Jumbad (Inactive) made changes -
            Remaining Estimate 0h [ 0 ]
            Time Spent 3h [ 10800 ]
            Worklog Id 100720 [ 100720 ]
            parmeshwar.jumbad Parmeshwar Jumbad (Inactive) made changes -
            Link This issue duplicates NF-5375 [ NF-5375 ]
            Hide
            Permalink
            darryn.carter darryn.carter added a comment -

            Hello [~parmeshwar.jumbade]
            Please move forward with the Quick Fix: Remove 'Mode Effective Date' macro from Rule_231.

            Show
            darryn.carter darryn.carter added a comment - Hello [~parmeshwar.jumbade] Please move forward with the Quick Fix: Remove 'Mode Effective Date' macro from Rule_231.
            darryn.carter darryn.carter made changes -
            Assignee darryn.carter [ darryn.carter ] Parmeshwar Jumbad [ parmeshwar.jumbade ]
            Hide
            Permalink
            parmeshwar.jumbad Parmeshwar Jumbad (Inactive) added a comment -

            Hi darryn.carter,

            We tried with removing of 'Mode Effective Date' macro from Rule_231 in HSPL copy for Austin company and it is working as expected.

            Kindly remove 'Mode Effective Date' macro from Rule_231 on main company and please confirm. Please let us know if more details required.

            CC: Amruta LohiyaPrasanna Karlekar Gaurav Sodani

            Show
            parmeshwar.jumbad Parmeshwar Jumbad (Inactive) added a comment - Hi darryn.carter , We tried with removing of 'Mode Effective Date' macro from Rule_231 in HSPL copy for Austin company and it is working as expected. Kindly remove 'Mode Effective Date' macro from Rule_231 on main company and please confirm. Please let us know if more details required. CC: Amruta Lohiya Prasanna Karlekar Gaurav Sodani
            parmeshwar.jumbad Parmeshwar Jumbad (Inactive) made changes -
            Assignee Parmeshwar Jumbad [ parmeshwar.jumbade ] darryn.carter [ darryn.carter ]
            parmeshwar.jumbad Parmeshwar Jumbad (Inactive) made changes -
            Time Spent 3h [ 10800 ] 3.75h [ 13500 ]
            Worklog Id 100893 [ 100893 ]
            darryn.carter darryn.carter made changes -
            Attachment screenshot-1.png [ 72002 ]
            Hide
            Permalink
            darryn.carter darryn.carter added a comment -

            Hello [~parmeshwar.jumbade]
            Austin does not have a Rule_231 please advise

            Show
            darryn.carter darryn.carter added a comment - Hello [~parmeshwar.jumbade] Austin does not have a Rule_231 please advise
            darryn.carter darryn.carter made changes -
            Assignee darryn.carter [ darryn.carter ] Parmeshwar Jumbad [ parmeshwar.jumbade ]
            Hide
            Permalink
            parmeshwar.jumbad Parmeshwar Jumbad (Inactive) added a comment -

            Hello darryn.carter,

            Rule_231 for Austin is available in Old Eligibility Rule section. Please checked already attached screenshot in my first comment.

            CC: Prasanna Karlekar Amruta Lohiya Gaurav Sodani

            Show
            parmeshwar.jumbad Parmeshwar Jumbad (Inactive) added a comment - Hello darryn.carter , Rule_231 for Austin is available in Old Eligibility Rule section. Please checked already attached screenshot in my first comment. CC: Prasanna Karlekar Amruta Lohiya Gaurav Sodani
            parmeshwar.jumbad Parmeshwar Jumbad (Inactive) made changes -
            Assignee Parmeshwar Jumbad [ parmeshwar.jumbade ] darryn.carter [ darryn.carter ]
            Permalink
            parmeshwar.jumbad Parmeshwar Jumbad (Inactive) logged work - 19/Jan/18 06:29 AM
            • Time Spent:
              0.75h
               

              UnMappped criteria from Rule
              verified report on HSPL copy of company

            Hide
            Permalink
            darryn.carter darryn.carter added a comment -

            thank you

            Show
            darryn.carter darryn.carter added a comment - thank you
            darryn.carter darryn.carter made changes -
            Status Waiting for Customer Input [ 10500 ] Open [ 1 ]
            darryn.carter darryn.carter made changes -
            Resolution Done [ 10000 ]
            Status Open [ 1 ] Closed [ 6 ]
            prasanna Prasanna Karlekar (Inactive) made changes -
            Rank Ranked higher
            Transition Time In Source Status Execution Times
            Parmeshwar Jumbad (Inactive) made transition -
            Open In Progress
            		8h 58m 1
            Parmeshwar Jumbad (Inactive) made transition -
            In Progress Waiting for Customer Input
            		57m 20s 1
            darryn.carter made transition -
            Waiting for Customer Input Open
            		2d 10h 24m 1
            darryn.carter made transition -
            Open Closed
            		10s 1

              People

              Assignee:
              darryn.carter darryn.carter
              Reporter:
              darryn.carter darryn.carter
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

                  Time Tracking

                  Estimated:
                  Original Estimate - Not Specified
                  Not Specified
                  Remaining:
                  Remaining Estimate - 0h
                  0h
                  Logged:
                  Time Spent - 3.75h
                  3.75h