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Type:
Support Activity
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Status: Resolved
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Priority:
Medium
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: None
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Labels:None
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Support Task Type:Configuration
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Environment:Production
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Reported by:Client
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Company:Wacker Neuson Corporation
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Module:BenAdmin - Report
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Severity:Simple
Hello team,
I am having difficulty trying to figure out the issue that the client is having and also which COBRA and payroll files she should've exported on.
Cobra Term Report Weekly - this may be the report that the client is referring to. Ashley Marra, can you confirm?
Payroll - Amit Thorve, can you find out which payroll file this employee should've exported on?
Per client:
Mary Machacek – She termed from Wacker on 12/13/17. She came across the payroll files terming the Supp Life and Vol. AD&D effective 12/13/17 however, she never came across on the payroll files terming the Medical, Dental, and vision (eff. 12/31/17). Typically all of the terms would come across on the same file. The even more peculiar thing about Mary is that she never came over on the COBRA report Becky B. receives. Can you please look into her termination and make sure this isn’t something that would happen again?
- relates to
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- Resolved
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Hi Van,
For payroll file issue, we have all details under WT-12964.
And for cobra report, yes its Cobra Term Report Weekly and our report team will give more details for this. Thanks.
[~parmeshwar.jumbade] as discussed, check Cobra report issue. Thanks.
Hi Van Nguyen,
We have scanned data for Mary Machacek employee and it seems everything is okay.
While scanning already delivered report it observe that Mary Machacek records delivered in a report which was delivered on the date 2017-12-19. Please ask Becky B. to verify attached zip file in email which was delivered on 2017-12-19 with email subject "Wacker COBRA Term Report Weekly".
If still not found delivered report in email inbox then please download delivered report from clicking on Schedule report> View Schedule report > Download. Attached screenshots for more details.
If require additional details please let us know.
Parmeshwar Jumbad (Inactive)
added a comment - Hi Van Nguyen ,
We have scanned data for Mary Machacek employee and it seems everything is okay.
While scanning already delivered report it observe that Mary Machacek records delivered in a report which was delivered on the date 2017-12-19. Please ask Becky B. to verify attached zip file in email which was delivered on 2017-12-19 with email subject "Wacker COBRA Term Report Weekly".
If still not found delivered report in email inbox then please download delivered report from clicking on Schedule report> View Schedule report > Download . Attached screenshots for more details.
If require additional details please let us know.
CC: Amruta Lohiya Gaurav Sodani Vinayak Kulkarni Hi Ashley Marra,
If these are the explanations you need to provide to the client, can you close the ticket? Thank you.
Reopening ticket to update module
Sumeet.Kolge (Inactive)
added a comment - Reopening ticket to update module Van Nguyen Is there a way to see if anyone else was missed?
Hi [~parmeshwar.jumbade],
Can you check to see if anyone else was missed on these files?
Hi Van Nguyen,
We have started our analysis to scan if any employees missed on Cobra schedule file but have not finished yet. This will get complete by 13th Feb 2018.
Parmeshwar Jumbad (Inactive)
added a comment - - edited Hi Van Nguyen ,
We have started our analysis to scan if any employees missed on Cobra schedule file but have not finished yet. This will get complete by 13th Feb 2018.
CC: Amruta Lohiya Gaurav Sodani Hi Van Nguyen,
We have checked Cobra Term Report schedules into system for this company and we found that 2 schedules failed for same report. Please refer screenshot: 
Below are the 3C's:
Concern: Cobra Term Report schedule 2 files not delivered for date-range 2017-11-21 to 2017-12-05.
Cause: These schedules failed due to for deployment issue with scheduler service on production which is already resolved in WT-12622.
Correction: If need to pull-out missed files for date-range 2017-11-21 to 2017-12-05. (i.e. Which were expected to deliver through scheduler on the date 2017-12-05 & 2017-11-28) then we can achieve this with pulling report with specifying date-range. While pull this report (in preview mode) need to specify date-range 2017-11-21 as From-Date and 2017-12-05 as To-Date so it will pull all Cobra Term employees report (i.e. missed to deliver) into one file with saving it into Export to excel.
Please refer screenshot: 
Hope this information will fine. Please let us know if more details required.
Parmeshwar Jumbad (Inactive)
added a comment - - edited Hi Van Nguyen ,
We have checked Cobra Term Report schedules into system for this company and we found that 2 schedules failed for same report. Please refer screenshot:
Below are the 3C's :
Concern : Cobra Term Report schedule 2 files not delivered for date-range 2017-11-21 to 2017-12-05.
Cause : These schedules failed due to for deployment issue with scheduler service on production which is already resolved in WT-12622 .
Correction : If need to pull-out missed files for date-range 2017-11-21 to 2017-12-05. (i.e. Which were expected to deliver through scheduler on the date 2017-12-05 & 2017-11-28) then we can achieve this with pulling report with specifying date-range. While pull this report (in preview mode) need to specify date-range 2017-11-21 as From-Date and 2017-12-05 as To-Date so it will pull all Cobra Term employees report (i.e. missed to deliver) into one file with saving it into Export to excel.
Please refer screenshot:
Hope this information will fine. Please let us know if more details required.
CC: Amruta Lohiya Gaurav Sodani Satya
Hi Ashley Marra,
Please see Parmashwar's comment above.
Van Nguyen Hey Van, I can't really tell if there are others missed. Are they saying that 2 files failed and all on those files were not sent? Were they then sent in Jan? I just need to let the client know if anyone else was missed.
Hi Ashley Marra,
Yes, As mentioned only two times report file not delivered due to issue was with scheduler service other than that all files (i.e. including Jan & months) sent through report schedule (i.e. Cobra Term Report weekly).
Please let us know if more details required.
Parmeshwar Jumbad (Inactive)
added a comment - - edited Hi Ashley Marra ,
Yes, As mentioned only two times report file not delivered due to issue was with scheduler service other than that all files (i.e. including Jan & months) sent through report schedule (i.e. Cobra Term Report weekly ).
Please let us know if more details required.
CC: Gaurav Sodani Amruta Lohiya Satya As explained it was the failure of scheduled reports that caused the problem.
Please take this ahead.
You can include Kanchan from EDI Team in investigation.
Thanks,
S Prashant
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Satya Kanchan Jalgaonkar