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Type:
Support Activity
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Status: Resolved
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Priority:
Medium
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: BenAdmin
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Labels:None
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Support Task Type:Data Audit
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Environment:Production
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Reported by:Client
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Company:City of Irvine
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Module:BenAdmin - Export
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Issue Importance:Must Have
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Severity:Simple
per client:
The above EPT employee elected coverage in 2017; however, his payroll deduction information was apparently not sent over to the City so the City never took deductions from his paycheck. Can you check to see if his elections were in fact sent on the City’s payroll deduction report, or if there was a problem with the information.
Hi Cindy Wibbing,
Please see in-line dev comments
1) Not sure why the enrollment for Kaiser was zero?
Dev's comment : Yes, on 11/14/2017's exported file record was present with Zero. Because enrollments was terminated on 10/19/2017 and also Enrollment Termination Payroll Indicator is mapped. Enrollment Termination Payroll Indicator sends employee cost 0.00 for terminated enrollments.This the main reason record came with Zero.
2) Can you let us know why the enrollment for 02/01/2017 did not export on any file in 2017?
Dev's comments : 2016's OE file sent on or before 12/05/2016, after that Enrollment added on 12/14/2016 with enrollment effective date 02/01/2017, File was change file throughout the year.
Next change file ran on 12/15/2016 with current year flag was yes. so in this file this enrollment was not sent as enrollment was effective next year as off file run date.
As 2016 OE file was already sent, current year flag should have been set to No. This step was missed for 12/15/2016's file only. Then on 12/21/2016 current year flag set to No.
3) The flag would have been future election = No and this triggered the record to export?
Dev's comments : Yes if the flag have been future election No then records would export on February's first file. But that customization depends on clients requirements.
Please let us know if you need call or any queries on this.
Hi All,
Should we close this issue?
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Rajendra Pawar Cindy Wibbing Satya
Is there a way to tell if anyone else was effected?
Hi Ashley Marra,
We scanned such employees and we found only one employee that did not sent over the files.
Employee : MELISSA FOX. Enrollments added for plans Kaiser, Guardian Incentive PPO, VSP Vision Base Plan on 12/14/2016 with effective date 01/01/2017, But did not export on next file. At that time file criteria was Current Year Election Yes.
Payroll File No is 9161
Please let us know if any queries.
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Rajendra Pawar Vinayak Kulkarni
Hi Rajendra Pawar
Can you let us know why the enrollment for 02/01/2017 did not export on any file in 2017? The flag was current year, but did the election get flagged not to send. This record was never triggered on an OE file? The flag would have been future election = No and this triggered the record to export?
Thanks!
Cindy