WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-13285

AFFCO - Issues Enrolling in the CHUBB Products

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Support Task Type:
      SSO Integration
    • Environment:
      Production
    • Reported by:
      White Label
    • Company:
      AFFCO
    • Module:
      BenAdmin - SSO
    • Severity:
      Simple

      Description

      Please see the attached email. HUB is having issues enrolling new AFFCO Employees in the CHUBB products. They are requesting a copy of the SAML. Can you please send that to me so I can get it over to Kevin at Selerix

        Attachments

        1. CHUBB_AFFCO.jpg
          CHUBB_AFFCO.jpg
          138 kB
        2. FW AFFCO - CHUBB.msg
          265 kB
        3. HSPLTestOne_AFFCO_SAML.txt
          10 kB
        4. Jeffery_Marzula_AFFCO_SAML.txt
          10 kB
        5. RE EXTERNAL RE AFFCO - CHUBB.msg
          157 kB
        6. Tyler_N_Huval_AFFCO_SAML.txt
          10 kB

          Activity

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          Hide
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          abhay.patil Abhay Patil (Inactive) added a comment -

          Debbie Kulling - based on the explanation and suggestion by Santosh, hope you can verify and close this ticket.

          Show
          abhay.patil Abhay Patil (Inactive) added a comment - Debbie Kulling - based on the explanation and suggestion by Santosh, hope you can verify and close this ticket.
          Hide
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          santosh.balid Santosh Balid (Inactive) added a comment -

          Hi Debbie Kulling,

          After discussion and analysis it has been concluded that , this kind of issues may come due to presence of test employee with same id on chubb portal. It has been decided that, whenever we create any test employee, it should get deleted from CHUBB side immediately after testing.

          Refer attached email for more details.

          RE EXTERNAL RE AFFCO - CHUBB.msg

          Please follow up with client and close this ticket, if it is not an issue now.

          Regards,
          Santosh

          Cc: Samir, Satya, Kunal Kedari, Prasad Pise, Rakesh Roy

          Show
          santosh.balid Santosh Balid (Inactive) added a comment - Hi Debbie Kulling , After discussion and analysis it has been concluded that , this kind of issues may come due to presence of test employee with same id on chubb portal. It has been decided that, whenever we create any test employee, it should get deleted from CHUBB side immediately after testing. Refer attached email for more details. RE EXTERNAL RE AFFCO - CHUBB.msg Please follow up with client and close this ticket, if it is not an issue now. Regards, Santosh Cc: Samir , Satya , Kunal Kedari , Prasad Pise , Rakesh Roy
          Hide
          Permalink
          Prashant.samal Prashant Samal (Inactive) added a comment -

          Debbie Kulling : Any updates on this? Dev is confirming no error.
          Should we close the ticket then if there are nomore issues with this any?

          Thanks
          _____________________
          Santosh Balid Debbie Kulling Satya

          Show
          Prashant.samal Prashant Samal (Inactive) added a comment - Debbie Kulling : Any updates on this? Dev is confirming no error. Should we close the ticket then if there are nomore issues with this any? Thanks _____________________ Santosh Balid Debbie Kulling Satya
          Hide
          Permalink
          Prashant.samal Prashant Samal (Inactive) added a comment -

          Hi Debbie Kulling : Do we have any updates on this?

          __________________________________________
          Santosh Balid Satya

          Show
          Prashant.samal Prashant Samal (Inactive) added a comment - Hi Debbie Kulling : Do we have any updates on this? __________________________________________ Santosh Balid Satya
          Hide
          Permalink
          santosh.balid Santosh Balid (Inactive) added a comment -

          Hi Debbie Kulling,

          I also checked connection by creating a new test employee, and I got successful connection
          Please refer below successful connection screen for test employee "SOTestOne HSPLTestOne"
          and SAML response for same.

          HSPLTestOne_AFFCO_SAML.txt

          Regards,
          Santosh

          Cc: Satya, Jaideep Vinchurkar

          Show
          santosh.balid Santosh Balid (Inactive) added a comment - Hi Debbie Kulling , I also checked connection by creating a new test employee, and I got successful connection Please refer below successful connection screen for test employee "SOTestOne HSPLTestOne" and SAML response for same. HSPLTestOne_AFFCO_SAML.txt Regards, Santosh Cc: Satya , Jaideep Vinchurkar
          Hide
          Permalink
          santosh.balid Santosh Balid (Inactive) added a comment -

          Hi Debbie Kulling,

          Please find attached SAML Response files for the employees mentioned in attached email.

          Jeffery_Marzula_AFFCO_SAML.txt Tyler_N_Huval_AFFCO_SAML.txt

          Regards,
          Santosh

          Cc: Satya, Jaideep Vinchurkar

          Show
          santosh.balid Santosh Balid (Inactive) added a comment - Hi Debbie Kulling , Please find attached SAML Response files for the employees mentioned in attached email. Jeffery_Marzula_AFFCO_SAML.txt Tyler_N_Huval_AFFCO_SAML.txt Regards, Santosh Cc: Satya , Jaideep Vinchurkar

            People

            Assignee:
            dkulling Debbie Kulling
            Reporter:
            dkulling Debbie Kulling
            Account Executive:
            Debbie Kulling
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Dates

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              Updated:
              Resolved:

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