[WT-13285] AFFCO - Issues Enrolling in the CHUBB Products - Workterra Jira

Details

Type: Support Activity
Status: Resolved
Priority: Medium
Resolution: Done
Affects Version/s: None
Fix Version/s: None
Component/s: BenAdmin
Labels:
None

Support Task Type:
SSO Integration
Environment:

Production
Reported by:
White Label
Company:
AFFCO
Module:
BenAdmin - SSO
Severity:
Simple

Description

Please see the attached email. HUB is having issues enrolling new AFFCO Employees in the CHUBB products. They are requesting a copy of the SAML. Can you please send that to me so I can get it over to Kevin at Selerix

Attachments

Options
- Sort By Name
- Sort By Date
- Ascending
- Descending
- Thumbnails
- List
- Download All

Attachments

CHUBB_AFFCO.jpg
138 kB
06/Feb/18 02:35 PM
FW AFFCO - CHUBB.msg
265 kB
06/Feb/18 02:00 PM
HSPLTestOne_AFFCO_SAML.txt
10 kB
06/Feb/18 02:35 PM
Jeffery_Marzula_AFFCO_SAML.txt
10 kB
06/Feb/18 02:27 PM
RE EXTERNAL RE AFFCO - CHUBB.msg
157 kB
19/Feb/18 07:17 AM
Tyler_N_Huval_AFFCO_SAML.txt
10 kB
06/Feb/18 02:27 PM

Activity

Ascending order - Click to sort in descending order

Debbie Kulling created issue - 06/Feb/18 02:00 PM

Permalink

Santosh Balid (Inactive) logged work - 06/Feb/18 02:27 PM

Time Spent:

0.5h

<No comment>

Santosh Balid (Inactive) made changes - 06/Feb/18 02:27 PM

Field	Original Value	New Value
Attachment		Jeffery_Marzula_AFFCO_SAML.txt [ 72929 ]

Santosh Balid (Inactive) made changes - 06/Feb/18 02:27 PM

Attachment

Tyler_N_Huval_AFFCO_SAML.txt [ 72930 ]

Hide

Permalink

Santosh Balid (Inactive) added a comment - 06/Feb/18 02:27 PM

Hi Debbie Kulling,

Please find attached SAML Response files for the employees mentioned in attached email.

Jeffery_Marzula_AFFCO_SAML.txt Tyler_N_Huval_AFFCO_SAML.txt

Regards,
Santosh

Cc: Satya, Jaideep Vinchurkar

Show

Santosh Balid (Inactive) added a comment - 06/Feb/18 02:27 PM Hi Debbie Kulling , Please find attached SAML Response files for the employees mentioned in attached email. Jeffery_Marzula_AFFCO_SAML.txt Tyler_N_Huval_AFFCO_SAML.txt Regards, Santosh Cc: Satya , Jaideep Vinchurkar

Santosh Balid (Inactive) made changes - 06/Feb/18 02:27 PM

Remaining Estimate		0h [ 0 ]
Time Spent		0.5h [ 1800 ]
Worklog Id		103586 [ 103586 ]

Santosh Balid (Inactive) made changes - 06/Feb/18 02:28 PM

Assignee

Santosh Balid [ santosh.balid ]

Debbie Kulling [ dkulling ]

Santosh Balid (Inactive) made changes - 06/Feb/18 02:28 PM

Status

Open [ 1 ]

Waiting for Customer Input [ 10500 ]

Santosh Balid (Inactive) made changes - 06/Feb/18 02:35 PM

Attachment

CHUBB_AFFCO.jpg [ 72931 ]

Santosh Balid (Inactive) made changes - 06/Feb/18 02:35 PM

Attachment

HSPLTestOne_AFFCO_SAML.txt [ 72932 ]

Hide

Permalink

Santosh Balid (Inactive) added a comment - 06/Feb/18 02:35 PM

Hi Debbie Kulling,

I also checked connection by creating a new test employee, and I got successful connection
Please refer below successful connection screen for test employee "SOTestOne HSPLTestOne"
and SAML response for same.

HSPLTestOne_AFFCO_SAML.txt

Regards,
Santosh

Cc: Satya, Jaideep Vinchurkar

Show

Santosh Balid (Inactive) added a comment - 06/Feb/18 02:35 PM Hi Debbie Kulling , I also checked connection by creating a new test employee, and I got successful connection Please refer below successful connection screen for test employee "SOTestOne HSPLTestOne" and SAML response for same. HSPLTestOne_AFFCO_SAML.txt Regards, Santosh Cc: Satya , Jaideep Vinchurkar

Permalink

Santosh Balid (Inactive) logged work - 06/Feb/18 02:38 PM

Time Spent:

0.5h

<No comment>

Santosh Balid (Inactive) made changes - 06/Feb/18 02:38 PM

Time Spent	0.5h [ 1800 ]	1h [ 3600 ]
Worklog Id		103590 [ 103590 ]

Hide

Permalink

Prashant Samal (Inactive) added a comment - 09/Feb/18 07:19 AM

Hi Debbie Kulling : Do we have any updates on this?

__________________________________________
Santosh Balid Satya

Show

Prashant Samal (Inactive) added a comment - 09/Feb/18 07:19 AM Hi Debbie Kulling : Do we have any updates on this? __________________________________________ Santosh Balid Satya

Hide

Permalink

Prashant Samal (Inactive) added a comment - 12/Feb/18 07:23 AM

Debbie Kulling : Any updates on this? Dev is confirming no error.
Should we close the ticket then if there are nomore issues with this any?

Thanks
_____________________
Santosh Balid Debbie Kulling Satya

Show

Prashant Samal (Inactive) added a comment - 12/Feb/18 07:23 AM Debbie Kulling : Any updates on this? Dev is confirming no error. Should we close the ticket then if there are nomore issues with this any? Thanks _____________________ Santosh Balid Debbie Kulling Satya

Prashant Samal (Inactive) made changes - 12/Feb/18 07:24 AM

Module

Parent values: BenAdmin(10100)

Parent values: BenAdmin(10100)Level 1 values: SSO(11500)

Santosh Balid (Inactive) made changes - 19/Feb/18 07:17 AM

Attachment

RE EXTERNAL RE AFFCO - CHUBB.msg [ 73524 ]

Hide

Permalink

Santosh Balid (Inactive) added a comment - 19/Feb/18 07:18 AM

Hi Debbie Kulling,

After discussion and analysis it has been concluded that , this kind of issues may come due to presence of test employee with same id on chubb portal. It has been decided that, whenever we create any test employee, it should get deleted from CHUBB side immediately after testing.

Refer attached email for more details.

RE EXTERNAL RE AFFCO - CHUBB.msg

Please follow up with client and close this ticket, if it is not an issue now.

Regards,
Santosh

Cc: Samir, Satya, Kunal Kedari, Prasad Pise, Rakesh Roy

Show

Santosh Balid (Inactive) added a comment - 19/Feb/18 07:18 AM Hi Debbie Kulling , After discussion and analysis it has been concluded that , this kind of issues may come due to presence of test employee with same id on chubb portal. It has been decided that, whenever we create any test employee, it should get deleted from CHUBB side immediately after testing. Refer attached email for more details. RE EXTERNAL RE AFFCO - CHUBB.msg Please follow up with client and close this ticket, if it is not an issue now. Regards, Santosh Cc: Samir , Satya , Kunal Kedari , Prasad Pise , Rakesh Roy

Permalink

Santosh Balid (Inactive) logged work - 19/Feb/18 07:19 AM

Time Spent:

0.5h

<No comment>

Santosh Balid (Inactive) made changes - 19/Feb/18 07:19 AM

Time Spent	1h [ 3600 ]	1.5h [ 5400 ]
Worklog Id		105171 [ 105171 ]

Abhay Patil (Inactive) made changes - 20/Feb/18 10:03 PM

Support Task Type

Customization [ 11204 ]

SSO Integration [ 18423 ]

Abhay Patil (Inactive) made changes - 20/Feb/18 10:03 PM

Status

Waiting for Customer Input [ 10500 ]

In Progress [ 3 ]

Hide

Permalink

Abhay Patil (Inactive) added a comment - 20/Feb/18 10:04 PM

Debbie Kulling - based on the explanation and suggestion by Santosh, hope you can verify and close this ticket.

Show

Abhay Patil (Inactive) added a comment - 20/Feb/18 10:04 PM Debbie Kulling - based on the explanation and suggestion by Santosh, hope you can verify and close this ticket.

Abhay Patil (Inactive) made changes - 20/Feb/18 10:04 PM

Resolution		Done [ 10000 ]
Status	In Progress [ 3 ]	Resolved [ 5 ]

Transition	Time In Source Status	Execution Times

Santosh Balid (Inactive) made transition - 06/Feb/18 02:28 PM

Open

Waiting for Customer Input

27m 28s

Abhay Patil (Inactive) made transition - 20/Feb/18 10:03 PM

Waiting for Customer Input

In Progress

14d 7h 34m

Abhay Patil (Inactive) made transition - 20/Feb/18 10:04 PM

In Progress

Resolved

1m 41s

People

Assignee:: Debbie Kulling

Reporter:: Debbie Kulling

Account Executive:: Debbie Kulling

Votes:: 0 Vote for this issue

Watchers:: 4 Start watching this issue

Dates

Created:: 06/Feb/18 02:00 PM

Updated:: 20/Feb/18 10:04 PM

Resolved:: 20/Feb/18 10:04 PM

Time Tracking

Estimated:

Not Specified

Remaining:

Logged:

1.5h