WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-13394

MATT and Prime Healthcare - Admin unable to approve elections, receiving Error message

    Details

    • Type: Bug
    • Status: Closed
    • Priority: High
    • Resolution: Duplicate
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Environment:
      Production
    • Bug Severity:
      Medium
    • Module:
      BenAdmin
    • Reported by:
      Client
    • Company:
      MATT

      Description

      Hello Dev Team

      Kathleen Cassidy is the admin for MATT and attempting to approve elections for Matthew Brinegar in the pending queue. She has attempted several times and receives an error message that I have pasted below. Please advise if there is an issue on Workterra. Thank you.

      I have confirmed that the above admin user has user rights for all job title's as well as all job descriptions

        Attachments

          Issue Links

          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. WT-13400 Server Encountered an Internal Error received in Pending Queue

          • High - Serious problem that could block progress.
          • Production Complete

            Activity

            Ascending order - Click to sort in descending order
            darryn.carter darryn.carter created issue -
            darryn.carter darryn.carter made changes -
            Field Original Value New Value
            Link This issue relates to CT-4210 [ CT-4210 ]
            darryn.carter darryn.carter made changes -
            Link This issue relates to CT-4212 [ CT-4212 ]
            Hide
            Permalink
            darryn.carter darryn.carter added a comment -

            Hello Dev Team
            I received a report from Saint Marys Reno and HMC that when trying to approve people in the Pending Queue, they're receiving the same errors mentioned above. Linked Jira CT-4212

            Show
            darryn.carter darryn.carter added a comment - Hello Dev Team I received a report from Saint Marys Reno and HMC that when trying to approve people in the Pending Queue, they're receiving the same errors mentioned above. Linked Jira CT-4212
            jjsassy99 Jennifer Johnson (Inactive) made changes -
            Summary MATT - Admin unable to approve elections, receiving Error message MATT and Prime Healthcare - Admin unable to approve elections, receiving Error message
            Hide
            Permalink
            jjsassy99 Jennifer Johnson (Inactive) added a comment -

            Elite Staffing is also having issues with the Pending Queue.

            Show
            jjsassy99 Jennifer Johnson (Inactive) added a comment - Elite Staffing is also having issues with the Pending Queue.
            darryn.carter darryn.carter made changes -
            Issue Type Support Activity [ 10301 ] Bug [ 1 ]
            Support Task Type Data Correction [ 11203 ]
            Workflow WT_Support [ 64082 ] WT_Defects [ 64146 ]
            Hide
            Permalink
            satyap Satya added a comment -

            Hi Rohan,

            Can you please get this issue checked on priority today?

            Regards,
            Satya Prakash

            Cc: Samir Jyoti Mayne Prashant Samal Rakesh Roy

            Show
            satyap Satya added a comment - Hi Rohan, Can you please get this issue checked on priority today? Regards, Satya Prakash Cc: Samir Jyoti Mayne Prashant Samal Rakesh Roy
            satyap Satya made changes -
            Assignee Satya [ ID10004 ] Rohan J Khandave [ rohan.khandave ]
            Prashant.samal Prashant Samal (Inactive) made changes -
            Link This issue is duplicated by WT-13400 [ WT-13400 ]
            Permalink
            rashmita.dudhe Rashmita Dudhe (Inactive) logged work - 20/Feb/18 10:51 AM
            • Time Spent:
              1h
               
              <No comment>
            Hide
            Permalink
            rashmita.dudhe Rashmita Dudhe (Inactive) added a comment -

            Hi darryn.carter

            This issue is solved we have Verified on Production Prime healthcare for hspl and Matt for hspl company consider below scenarios:

            1]Election Accept/reject
            2]EOI pending Accept/Reject.
            3]Force plan Accept/ Reject
            4]Waived Elections Accept/Reject
            5]QE Accept/reject

            It is working fine not getting the server error.
            Please confirm at your end.

            Thanks,
            Rashmita

            Show
            rashmita.dudhe Rashmita Dudhe (Inactive) added a comment - Hi darryn.carter This issue is solved we have Verified on Production Prime healthcare for hspl and Matt for hspl company consider below scenarios: 1]Election Accept/reject 2]EOI pending Accept/Reject. 3]Force plan Accept/ Reject 4]Waived Elections Accept/Reject 5]QE Accept/reject It is working fine not getting the server error. Please confirm at your end. Thanks, Rashmita
            rashmita.dudhe Rashmita Dudhe (Inactive) made changes -
            Remaining Estimate 1h [ 3600 ]
            Original Estimate 1h [ 3600 ]
            rashmita.dudhe Rashmita Dudhe (Inactive) made changes -
            Remaining Estimate 1h [ 3600 ] 0h [ 0 ]
            Time Spent 1h [ 3600 ]
            Worklog Id 105315 [ 105315 ]
            Permalink
            jyoti.mayne Jyoti Mayne logged work - 20/Feb/18 11:24 AM
            • Time Spent:
              2.75h
               

              scenario reproducing, 3C's update, discussion with QA team, testing

            Prashant.samal Prashant Samal (Inactive) made changes -
            Status Open [ 1 ] In Development [ 10007 ]
            Prashant.samal Prashant Samal (Inactive) made changes -
            Assignee Rohan J Khandave [ rohan.khandave ] darryn.carter [ darryn.carter ]
            Resolution Duplicate [ 3 ]
            Status In Development [ 10007 ] Rejected [ 10004 ]
            rohan.khandave Rohan J Khandave (Inactive) made changes -
            Status Rejected [ 10004 ] Closed [ 6 ]
            jyoti.mayne Jyoti Mayne made changes -
            Time Spent 1h [ 3600 ] 3.75h [ 13500 ]
            Worklog Id 105859 [ 105859 ]
            rakeshr Rakesh Roy (Inactive) made changes -
            Root Cause Duplicate Issue [ 18433 ]
            Transition Time In Source Status Execution Times
            Prashant Samal (Inactive) made transition -
            Open In Development
            		20h 44m 1
            Prashant Samal (Inactive) made transition -
            In Development Rejected
            		22s 1
            Rohan J Khandave (Inactive) made transition -
            Rejected Closed
            		24m 52s 1

              People

              Assignee:
              darryn.carter darryn.carter
              Reporter:
              darryn.carter darryn.carter
              Votes:
              0 Vote for this issue
              Watchers:
              4 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

                  Time Tracking

                  Estimated:
                  Original Estimate - 1h Original Estimate - 1h
                  1h
                  Remaining:
                  Remaining Estimate - 0h
                  0h
                  Logged:
                  Time Spent - 3.75h
                  3.75h