WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-13401

Quincy - System Error when approving records

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Medium
    • Resolution: Duplicate
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Environment:
      Production
    • Bug Severity:
      Medium
    • Module:
      BenAdmin
    • Reported by:
      White Label
    • Company:
      Quincy

      Description

      Hi,

      Per BCC: Both the client (Quincy) and BCC received an internal error while trying to approve pending records for waived benefits.

      See attached print screen.

      Employee is new hire, Jennifer. Bohrer.

      Thank you,
      Kira Hamilton
      Debbie Kulling

        Attachments

          Issue Links

          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. WT-13400 Server Encountered an Internal Error received in Pending Queue

          • High - Serious problem that could block progress.
          • Production Complete

            Activity

            Ascending order - Click to sort in descending order
            Kira.Hamilton Kira Hamilton (Inactive) created issue -
            Kira.Hamilton Kira Hamilton (Inactive) made changes -
            Field Original Value New Value
            Attachment Screen Shot 02-19-18 at 03.10 PM.PNG [ 73561 ]
            satyap Satya made changes -
            Assignee Satya [ ID10004 ] Rohan J Khandave [ rohan.khandave ]
            Prashant.samal Prashant Samal (Inactive) made changes -
            Link This issue is duplicated by WT-13400 [ WT-13400 ]
            Permalink
            rashmita.dudhe Rashmita Dudhe (Inactive) logged work - 20/Feb/18 10:52 AM
            • Time Spent:
              1h
               
              <No comment>
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            rashmita.dudhe Rashmita Dudhe (Inactive) added a comment -

            Hi Kira Hamilton

            This issue is solved we have Verified on Production Quincy for hspl company consider below scenarios:
            1]Election Accept/reject
            2]EOI pending Accept/Reject.
            3]Force plan Accept/ Reject
            4]Waived Elections Accept/Reject
            5]QE Accept/reject

            It is working fine not getting the server error.
            Please confirm at your end.

            Thanks,
            Rashmita

            Show
            rashmita.dudhe Rashmita Dudhe (Inactive) added a comment - Hi Kira Hamilton This issue is solved we have Verified on Production Quincy for hspl company consider below scenarios: 1]Election Accept/reject 2]EOI pending Accept/Reject. 3]Force plan Accept/ Reject 4]Waived Elections Accept/Reject 5]QE Accept/reject It is working fine not getting the server error. Please confirm at your end. Thanks, Rashmita
            rashmita.dudhe Rashmita Dudhe (Inactive) made changes -
            Remaining Estimate 1h [ 3600 ]
            Original Estimate 1h [ 3600 ]
            rashmita.dudhe Rashmita Dudhe (Inactive) made changes -
            Remaining Estimate 1h [ 3600 ] 0h [ 0 ]
            Time Spent 1h [ 3600 ]
            Worklog Id 105316 [ 105316 ]
            Prashant.samal Prashant Samal (Inactive) made changes -
            Status Open [ 1 ] In Development [ 10007 ]
            Prashant.samal Prashant Samal (Inactive) made changes -
            Assignee Rohan J Khandave [ rohan.khandave ] Kira Hamilton [ kira.hamilton ]
            Resolution Duplicate [ 3 ]
            Status In Development [ 10007 ] Rejected [ 10004 ]
            Prashant.samal Prashant Samal (Inactive) made changes -
            Status Rejected [ 10004 ] Closed [ 6 ]
            Hide
            Permalink
            Kira.Hamilton Kira Hamilton (Inactive) added a comment -

            Hi,

            Per email received 2/20 from Karen at BCC she was able to approve the pended record this morning. This ticket can be closed.

            Thank you,
            Kira Hamilton
            Debbie Kulling

            Show
            Kira.Hamilton Kira Hamilton (Inactive) added a comment - Hi, Per email received 2/20 from Karen at BCC she was able to approve the pended record this morning. This ticket can be closed. Thank you, Kira Hamilton Debbie Kulling
            rakeshr Rakesh Roy (Inactive) made changes -
            Root Cause Duplicate Issue [ 18433 ]
            Transition Time In Source Status Execution Times
            Prashant Samal (Inactive) made transition -
            Open In Development
            		16h 19m 1
            Prashant Samal (Inactive) made transition -
            In Development Rejected
            		16s 1
            Prashant Samal (Inactive) made transition -
            Rejected Closed
            		6s 1

              People

              Assignee:
              Kira.Hamilton Kira Hamilton (Inactive)
              Reporter:
              Kira.Hamilton Kira Hamilton (Inactive)
              Account Executive:
              Debbie Kulling
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

                  Time Tracking

                  Estimated:
                  Original Estimate - 1h
                  1h
                  Remaining:
                  Remaining Estimate - 0h
                  0h
                  Logged:
                  Time Spent - 1h
                  1h