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Type:
Support Activity
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Status: Closed
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Priority:
Medium
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: BenAdmin
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Labels:None
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Support Task Type:Configuration
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Environment:Production
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Reported by:EDI
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Company:Suburban Electric
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Module:BenAdmin - Export
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Issue Importance:Must Have
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Severity:Simple
Client: Suburban Electric
Company Template: DBS_COBRApoint_QB
Export Date: 02/21/2018
Terminated employee affected: Daniel Niemuth
Spouse: Jessica Niemuth
Plan / coverage level affected: Superior Voluntary Vision Plan / EE+SPOUSE
Hello Development Team,
Carrier is requesting us to remove the coveragelevel EE+SPOUSE for only the Superior Voluntary Vision Plan. There was a miscommunication between carrier and wageworks. They have manually removed this coveragelevel from today's QB file and reloaded it. We won't need to resend them a new file, but they are expecting future files to not include this coveragelevel for the vision plan. Below is their original message for reference:
The QB Import however had incurred one error which upon further investigation, was due to DBS not communicating the proper instructions to Wageworks. The error was connected to the Superior Vision Plan, our rates for this plan do not include a separate rate for QB + Spouse however on the import instructions we had communicated that this was true. The previous instructions to include a separate rate for the employee + spouse (QB +Spouse) was incorrect and we apologize for this. The correct rate bands for the Superior Voluntary Vision are as follows:
QB Only: 11.68
QB + Child: $23.36
QB + Family: $30.99
Spouse Only: $11.68
Please remove the QB+ Spouse for the Superior Voluntary Vision Plan from today’s and future reports for Suburban Electrical Employees.
Thank you,
Jacqueline Lauersdorf, COBRA Specialist
jlauersdorf@dbsbenefits.com
Let me know if you need additional info.
Thank you,
Alex
Hi Alex Nguyen,
We have added the rules for Coverage tier labels. It is working as expected.
In case of Superior Voluntary Vision Plan and EE+SPOUSE coverage, CoverageLevel will populate as EE but QBDEPENDENTPLAN will populate as well since the Spouse is enrolled. Please refer attached screenshot for the same.
Let us know if anything else is needed.
Thanks,
Prajakta
CC - Vinayak Kulkarni