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  1. WORKTERRA
  2. WT-13469

Symphony - Benefit Change Report

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Medium
    • Resolution: System Behaviour
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Environment:
      Production
    • Bug Type:
      UI
    • Bug Severity:
      Medium
    • Level:
      Partner
    • Module:
      BenAdmin - Export
    • Reported by:
      White Label
    • Company:
      Symphony
    • Item State:
      Development - In Analysis

      Description

      Hi

      The client has noted and I have validated the these three individuals did not come over on their Benefit Change Report after their elections were made. Can you please review the records to see why these three got hung up in the system as it caused delays in their payroll deductions to start. We need a full audit of this template done to validate there are no records missing from this report from the past. Also please provide the 3C's for this review so we can explain it back to the client for future reference.

      The three people in discussion are
      1. Adam Rapka - Made NH elections on 11/5, should have been on 11/7 file and there was no record found. I also checked 11/14 and 11/21 no record found
      2. Jennifer Austin - Made NH elections on 11/14, should have been on 11/21 and there was no record found. I also checked 11/28 and 12/05 no record found
      3. Kristine Arriaga - Made NH elections on 11/7, should have been on 11/14 file and there was no record found. I also checked the 11/21, 11/28, and 12/5 no record found

        Attachments

          Activity

          Gary.Cunningham Gary Cunningham (Inactive) created issue -
          rajendra.pawar Rajendra Pawar (Inactive) made changes -
          Field Original Value New Value
          Assignee Satya [ ID10004 ] Vinayak Kulkarni [ vinayak.kulkarni ]
          yogita.bhadane Yogita Bhadane (Inactive) logged work - 28/Feb/18 04:07 PM
          • Time Spent:
            1h
             

            Initial analysis of the issue.

          Hide
          Vinayak.Kulkarni Vinayak Kulkarni (Inactive) added a comment -

          Hi Gary Cunningham

          We couldn't work on this today, we will update you on this tomorrow. Thanks.

          Show
          Vinayak.Kulkarni Vinayak Kulkarni (Inactive) added a comment - Hi Gary Cunningham We couldn't work on this today, we will update you on this tomorrow. Thanks.
          Vinayak.Kulkarni Vinayak Kulkarni (Inactive) made changes -
          Assignee Vinayak Kulkarni [ vinayak.kulkarni ] Rajendra Pawar [ rajendra.pawar ]
          yogita.bhadane Yogita Bhadane (Inactive) made changes -
          Remaining Estimate 0h [ 0 ]
          Time Spent 1h [ 3600 ]
          Worklog Id 106759 [ 106759 ]
          rajendra.pawar Rajendra Pawar (Inactive) made changes -
          Status Open [ 1 ] In Development [ 10007 ]
          rajendra.pawar Rajendra Pawar (Inactive) made changes -
          Item State Parent values: Development(10200)Level 1 values: In Analysis(10204)
          Original Estimate 0h [ 0 ]
          rajendra.pawar Rajendra Pawar (Inactive) made changes -
          Component/s BenAdmin [ 10000 ]
          Hide
          rajendra.pawar Rajendra Pawar (Inactive) added a comment - - edited

          Hi Gary Cunningham,

          We have done analysis of template Benefit Change Report and we found that template is exporting records perfectly.

          Please see below more details.

          Open enrollment Opening Date : 09/04/2017
          Open enrollment Closing Date : 10/04/2017

          On 10/25/2017 template setting changed for below two and exported OE file on 10/25/2017
          1) Current year election set to No
          2) Change file to full file.

          After export of OE file template settings changes as below
          1) Current Election set to yes on 2017-10-25 09:18:07.447
          2) Full file to change file on 2017-10-30 07:29:36.207

          Note : If template settings Current Election Flag is set to yes then template will export current year elections only. means such enrollments who's enrollment effective date year is current year.

          Please see 3's below

          Concern : Adam Rapka, Jennifer Austin and Kristine Arriaga never exported on any of the file.

          Cause :
          1. Adam Rapka - Made NH elections on 11/5, should have been on 11/7 file and there was no record found. I also checked 11/14 and 11/21 no record found

          Dev comments : Adam Rapka enrolled into NH elections on 11/05/2017 with enrollment effective date 01/01/2018, Next scheduled file exported on 11/07/2017
          but this record not rolled out over the file, because template setting current election flag was set to Yes. So as per template settings customization Adam Rapka not exported on 11/07 file.

          2. Jennifer Austin - Made NH elections on 11/14, should have been on 11/21 and there was no record found. I also checked 11/28 and 12/05 no record found

          Dev Comments : Jennifer Austin enrolled into NH elections on 11/14/2017 with enrollment effective date 01/01/2018, Next scheduled file exported on same day after enrollment but this record not rolled out over the file because template setting current election flag was set to Yes. So as per template settings customization Jennifer Austin not exported on 11/14 file.

          3. Kristine Arriaga - Made NH elections on 11/7, should have been on 11/14 file and there was no record found. I also checked the 11/21, 11/28, and 12/5 no record found

          Dev comments : Kristine Arriaga enrolled into NH eelctions on 11/07/2017 with enrollment effective date 01/01/2018, Next scheduled file exported on 11/14/2018
          but this record not rolled out over the file because template setting current election flag was set to Yes. So as per template settings customization Jennifer Austin not exported on 11/14 file.

          Correction : No action required as template is exporting records as per given settings.

          On 02/02/2018 Current Election flag again set to No.

          We scanned and found below employees which are missed.

          FirstName LastName
          DOROTHY KUHL
          ROBERTO GONZALEZ
          ROBERT PLOENSE
          JENNIFER AUSTIN
          ADAM RAPKA
          BREANNA HOLMAN
          KRISTINE ARRIAGA
          JASMINE WHITLOCK
          KATHY PRODOEHL
          MONICA ABBOUD

          Please let us know if you needed any more information on this.
          -------------------------------
          Rajendra Pawar Vinayak Kulkarni

          Show
          rajendra.pawar Rajendra Pawar (Inactive) added a comment - - edited Hi Gary Cunningham , We have done analysis of template Benefit Change Report and we found that template is exporting records perfectly. Please see below more details. Open enrollment Opening Date : 09/04/2017 Open enrollment Closing Date : 10/04/2017 On 10/25/2017 template setting changed for below two and exported OE file on 10/25/2017 1) Current year election set to No 2) Change file to full file . After export of OE file template settings changes as below 1) Current Election set to yes on 2017-10-25 09:18:07.447 2) Full file to change file on 2017-10-30 07:29:36.207 Note : If template settings Current Election Flag is set to yes then template will export current year elections only. means such enrollments who's enrollment effective date year is current year. Please see 3's below Concern : Adam Rapka, Jennifer Austin and Kristine Arriaga never exported on any of the file. Cause : 1. Adam Rapka - Made NH elections on 11/5, should have been on 11/7 file and there was no record found. I also checked 11/14 and 11/21 no record found Dev comments : Adam Rapka enrolled into NH elections on 11/05/2017 with enrollment effective date 01/01/2018 , Next scheduled file exported on 11/07/2017 but this record not rolled out over the file, because template setting current election flag was set to Yes. So as per template settings customization Adam Rapka not exported on 11/07 file. 2. Jennifer Austin - Made NH elections on 11/14, should have been on 11/21 and there was no record found. I also checked 11/28 and 12/05 no record found Dev Comments : Jennifer Austin enrolled into NH elections on 11/14/2017 with enrollment effective date 01/01/2018 , Next scheduled file exported on same day after enrollment but this record not rolled out over the file because template setting current election flag was set to Yes. So as per template settings customization Jennifer Austin not exported on 11/14 file. 3. Kristine Arriaga - Made NH elections on 11/7, should have been on 11/14 file and there was no record found. I also checked the 11/21, 11/28, and 12/5 no record found Dev comments : Kristine Arriaga enrolled into NH eelctions on 11/07/2017 with enrollment effective date 01/01/2018 , Next scheduled file exported on 11/14/2018 but this record not rolled out over the file because template setting current election flag was set to Yes. So as per template settings customization Jennifer Austin not exported on 11/14 file. Correction : No action required as template is exporting records as per given settings. On 02/02/2018 Current Election flag again set to No. We scanned and found below employees which are missed. FirstName LastName DOROTHY KUHL ROBERTO GONZALEZ ROBERT PLOENSE JENNIFER AUSTIN ADAM RAPKA BREANNA HOLMAN KRISTINE ARRIAGA JASMINE WHITLOCK KATHY PRODOEHL MONICA ABBOUD Please let us know if you needed any more information on this. ------------------------------- Rajendra Pawar Vinayak Kulkarni
          rajendra.pawar Rajendra Pawar (Inactive) logged work - 01/Mar/18 10:04 AM
          • Time Spent:
            6h
             
            <No comment>
          rajendra.pawar Rajendra Pawar (Inactive) made changes -
          Time Spent 1h [ 3600 ] 7h [ 25200 ]
          Worklog Id 106856 [ 106856 ]
          rajendra.pawar Rajendra Pawar (Inactive) made changes -
          Assignee Rajendra Pawar [ rajendra.pawar ] Gary Cunningham [ gary.cunningham ]
          Resolution System Behaviour [ 10100 ]
          Status In Development [ 10007 ] Rejected [ 10004 ]
          yogita.bhadane Yogita Bhadane (Inactive) logged work - 01/Mar/18 10:12 AM
          • Time Spent:
            1.5h
             

            Verification of employees on exported files.

          Gary.Cunningham Gary Cunningham (Inactive) made changes -
          Status Rejected [ 10004 ] Closed [ 6 ]
          Hide
          Robyn.Adkison Robyn Adkison (Inactive) added a comment -

          Hi Rajendra Pawar,
          Thank you for the research. My understanding with these files was that even though Current year was set to "yes", Once the new year starts, the records that were pending would automatically be released. For instance, for these members who were effective 1/1/18, once 1/1/18 hit, I would have expected them on the next file in 2018 since 2018 is now "current year".
          Could you please let me know if my understanding is incorrect?
          Thanks,
          Robyn
          Vinayak Kulkarni, Gary Cunningham, Jackie Sivigny

          Show
          Robyn.Adkison Robyn Adkison (Inactive) added a comment - Hi Rajendra Pawar , Thank you for the research. My understanding with these files was that even though Current year was set to "yes", Once the new year starts, the records that were pending would automatically be released. For instance, for these members who were effective 1/1/18, once 1/1/18 hit, I would have expected them on the next file in 2018 since 2018 is now "current year". Could you please let me know if my understanding is incorrect? Thanks, Robyn Vinayak Kulkarni , Gary Cunningham , Jackie Sivigny
          Robyn.Adkison Robyn Adkison (Inactive) made changes -
          Status Closed [ 6 ] Reopen in Production [ 10027 ]
          Robyn.Adkison Robyn Adkison (Inactive) made changes -
          Assignee Gary Cunningham [ gary.cunningham ] Rajendra Pawar [ rajendra.pawar ]
          yogita.bhadane Yogita Bhadane (Inactive) made changes -
          Time Spent 7h [ 25200 ] 8.5h [ 30600 ]
          Worklog Id 107904 [ 107904 ]
          Hide
          Vinayak.Kulkarni Vinayak Kulkarni (Inactive) added a comment -

          Hi Robyn Adkison

          There is slight difference in your understanding.

          We set current election flag to YES on or before OE start date to avoid OE transaction populating on regular changes only file.
          And once OE is over, current election flag will be set to NO to pull out OE file.
          This OE file will have OE translations ( effective 01/01/2018 or terms 12/31/2017 ) happened since OE start date.
          Once this is done, then we should not flip current election to YES.
          If we do so then elections effective from next year will not appear on changes file even if we enter in new Year.

          Lets consider an example with dates to understand clearly.

          OE start date - 11/01/2017
          OE End date - 11/15/2017

          Current election flag was no through out 2017 and flipped to YES on 11/01/2017

          Regular changes only file exported during OE on 11/07/2017 and 11/14/2017,
          However no OE transaction exported because of current election is set to YES.

          once 11/15 is past i.e. on 11/20 we flipped current election flag to NO and export a file.

          This particular export 11/20 will be treated as a special OE file export. We have special logic to treat a export as OE file export.
          In this logic, we check if current election flag was flipped to YES before OE end and it was flipped to NO after OE end date.
          and there is no export since flag is flipped to NO after OE end date.

          After this we should not turn current year flag to YES.
          Let say, we have again turned it to YES on 11/25 then enrollments which are getting added with 01/01/2018 effective date will not come over file.
          Even if we enter into 2018 then also it just checks changes happened after last export and will export normal changes.
          It won't force pending 2018 even if we turn current year flag to NO once we enter 2018 as it will not have any special logic as OE file is already sent.

          Let us know if you have any questions on this, Thanks.

          Show
          Vinayak.Kulkarni Vinayak Kulkarni (Inactive) added a comment - Hi Robyn Adkison There is slight difference in your understanding. We set current election flag to YES on or before OE start date to avoid OE transaction populating on regular changes only file. And once OE is over, current election flag will be set to NO to pull out OE file. This OE file will have OE translations ( effective 01/01/2018 or terms 12/31/2017 ) happened since OE start date. Once this is done, then we should not flip current election to YES. If we do so then elections effective from next year will not appear on changes file even if we enter in new Year. Lets consider an example with dates to understand clearly. OE start date - 11/01/2017 OE End date - 11/15/2017 Current election flag was no through out 2017 and flipped to YES on 11/01/2017 Regular changes only file exported during OE on 11/07/2017 and 11/14/2017, However no OE transaction exported because of current election is set to YES. once 11/15 is past i.e. on 11/20 we flipped current election flag to NO and export a file. This particular export 11/20 will be treated as a special OE file export. We have special logic to treat a export as OE file export. In this logic, we check if current election flag was flipped to YES before OE end and it was flipped to NO after OE end date. and there is no export since flag is flipped to NO after OE end date. After this we should not turn current year flag to YES. Let say, we have again turned it to YES on 11/25 then enrollments which are getting added with 01/01/2018 effective date will not come over file. Even if we enter into 2018 then also it just checks changes happened after last export and will export normal changes. It won't force pending 2018 even if we turn current year flag to NO once we enter 2018 as it will not have any special logic as OE file is already sent. Let us know if you have any questions on this, Thanks.
          Vinayak.Kulkarni Vinayak Kulkarni (Inactive) made changes -
          Status Reopen in Production [ 10027 ] In Development [ 10007 ]
          Vinayak.Kulkarni Vinayak Kulkarni (Inactive) made changes -
          Status In Development [ 10007 ] Rejected [ 10004 ]
          Vinayak.Kulkarni Vinayak Kulkarni (Inactive) logged work - 12/Mar/18 11:52 AM
          • Time Spent:
            2h
             
            <No comment>
          Vinayak.Kulkarni Vinayak Kulkarni (Inactive) made changes -
          Time Spent 8.5h [ 30600 ] 10.5h [ 37800 ]
          Worklog Id 107975 [ 107975 ]
          Hide
          Robyn.Adkison Robyn Adkison (Inactive) added a comment -

          Thank you so much for the clarification Vinayak Kulkarni

          Show
          Robyn.Adkison Robyn Adkison (Inactive) added a comment - Thank you so much for the clarification Vinayak Kulkarni
          Robyn.Adkison Robyn Adkison (Inactive) made changes -
          Status Rejected [ 10004 ] Closed [ 6 ]
          Transition Time In Source Status Execution Times
          Rajendra Pawar (Inactive) made transition -
          Open In Development
          1d 12h 45m 1
          Robyn Adkison (Inactive) made transition -
          Closed Reopen in Production
          6d 15h 46m 1
          Vinayak Kulkarni (Inactive) made transition -
          Reopen in Production In Development
          2d 18h 39m 1
          Vinayak Kulkarni (Inactive) made transition -
          In Development Rejected
          2h 56m 2
          Robyn Adkison (Inactive) made transition -
          Rejected Closed
          1d 17h 47m 2

            People

            Assignee:
            rajendra.pawar Rajendra Pawar (Inactive)
            Reporter:
            Gary.Cunningham Gary Cunningham (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            5 Start watching this issue

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