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  1. WORKTERRA
  2. WT-2101

UVU Automated Email - Incomplete Enrollment Notification

    Details

    • Type: Bug
    • Status: Production Complete
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Environment:
      Production
    • Module:
      BenAdmin - Customization
    • Reported by:
      White Label
    • Item State:
      Production Complete - Closed

      Description

      Please see below and advise. Thanks!

      We have an issue in UVU production as related to the site URL in the incomplete enrollment notification email message. It was working fine however, since Ryan edited the template it caused the site URL link to break. It seems to be the recurring issue where the web page URL is broken on save. Please have development research this and advise ASAP.

      • * *

      Sami let me know of a change to the myUVU link in the Incomplete Enrollment email template and I updated the link with no problem. However, when I updated that link, the umr.workterra.net link reverted back to the problem we had with it long ago with the link being a dead link. I have included a screenshot below.

      I am thinking it has something to do with workterra being included in the link, since the update myUVU link is working fine, it is just the umr.workterra.net.

      Can we send it to EBS to update the https://umr.workterra.net link? Sorry for the trouble.

      Btw, I have updated the IGT to show the new myUVU link on the Automated Emails tab.

        Attachments

        1. 2016-11-08 12.42- UHC call video - Incorrect URL issue - Reproduced.mp4
          6.03 MB
        2. image-2016-04-26-11-32-14-129.png
          image-2016-04-26-11-32-14-129.png
          35 kB
        3. screenshot-1.png
          screenshot-1.png
          27 kB
        4. screenshot-2.png
          screenshot-2.png
          27 kB
        5. screenshot-3.png
          screenshot-3.png
          45 kB
        6. URLError.JPG
          URLError.JPG
          121 kB

          Issue Links

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              People

              Assignee:
              jennifer.leugers Jennifer Leugers
              Reporter:
              jennifer.leugers Jennifer Leugers
              Account Executive:
              Swapnil Pandhare (Inactive)
              Developer:
              Niteen Surwase (Inactive)
              QA:
              Rajendra Joshi (Inactive)
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              0 Vote for this issue
              Watchers:
              15 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: