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  1. WORKTERRA
  2. WT-2101

UVU Automated Email - Incomplete Enrollment Notification

    Details

    • Type: Bug
    • Status: Production Complete
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Environment:
      Production
    • Module:
      BenAdmin - Customization
    • Reported by:
      White Label
    • Item State:
      Production Complete - Closed

      Description

      Please see below and advise. Thanks!

      We have an issue in UVU production as related to the site URL in the incomplete enrollment notification email message. It was working fine however, since Ryan edited the template it caused the site URL link to break. It seems to be the recurring issue where the web page URL is broken on save. Please have development research this and advise ASAP.

      • * *

      Sami let me know of a change to the myUVU link in the Incomplete Enrollment email template and I updated the link with no problem. However, when I updated that link, the umr.workterra.net link reverted back to the problem we had with it long ago with the link being a dead link. I have included a screenshot below.

      I am thinking it has something to do with workterra being included in the link, since the update myUVU link is working fine, it is just the umr.workterra.net.

      Can we send it to EBS to update the https://umr.workterra.net link? Sorry for the trouble.

      Btw, I have updated the IGT to show the new myUVU link on the Automated Emails tab.

        Attachments

        1. 2016-11-08 12.42- UHC call video - Incorrect URL issue - Reproduced.mp4
          6.03 MB
        2. image-2016-04-26-11-32-14-129.png
          image-2016-04-26-11-32-14-129.png
          35 kB
        3. screenshot-1.png
          screenshot-1.png
          27 kB
        4. screenshot-2.png
          screenshot-2.png
          27 kB
        5. screenshot-3.png
          screenshot-3.png
          45 kB
        6. URLError.JPG
          URLError.JPG
          121 kB

          Issue Links

            Activity

            Transition Time In Source Status Execution Times
            Deepali Tidke (Inactive) made transition -
            Open In Progress
            11d 22h 27m 1
            Rakesh Roy (Inactive) made transition -
            In Progress Waiting for Customer Input
            11d 11h 23m 1
            Shubhankar Joshi (Inactive) made transition -
            Waiting for Customer Input Open
            33d 6m 1
            Shubhankar Joshi (Inactive) made transition -
            Open Waiting for Customer Input
            6h 46m 1
            Rakesh Roy (Inactive) made transition -
            Waiting for Customer Input In Progress
            64d 20h 55m 1
            Rakesh Roy (Inactive) made transition -
            In Progress Resolved
            7s 1
            Rakesh Roy (Inactive) made transition -
            Resolved Closed
            2s 1
            Jennifer Leugers made transition -
            Closed Reopen
            73d 9h 32m 1
            Satya made transition -
            Reopen In Progress
            30m 1s 1
            Hrishikesh Deshpande (Inactive) made transition -
            In Progress Dev Analysis
            20h 5m 1
            Satya made transition -
            Dev Analysis Open
            11h 42m 1
            Niteen Surwase (Inactive) made transition -
            Open In Development
            1d 5h 35m 1
            Priya Dhamande (Inactive) made transition -
            Production Complete Closed
            16s 1
            Rakesh Roy (Inactive) made transition -
            Closed Reopen in Production
            22m 49s 1
            Rakesh Roy (Inactive) made transition -
            Reopen in Production In Development
            2s 1
            Rakesh Roy (Inactive) made transition -
            In Development In LB Testing
            8h 9m 2
            Rakesh Roy (Inactive) made transition -
            In LB Testing Stage Testing
            1d 22h 16m 2
            Rakesh Roy (Inactive) made transition -
            Stage Testing In Production Testing
            1d 23h 52m 2
            Rakesh Roy (Inactive) made transition -
            In Production Testing Production Complete
            22m 38s 2

              People

              Assignee:
              jennifer.leugers Jennifer Leugers
              Reporter:
              jennifer.leugers Jennifer Leugers
              Account Executive:
              Swapnil Pandhare (Inactive)
              Developer:
              Niteen Surwase (Inactive)
              QA:
              Rajendra Joshi (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              15 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: