-
Type:
Bug
-
Status:
Closed
-
Priority:
Critical
-
Resolution:
Done
-
Affects Version/s:
None
-
Fix Version/s:
None
-
-
-
-
-
-
Item State:
Production Complete
- Closed
-
Issue Importance:
Must Have
Not able to create new admin user.
No default admin policy value is displaying for admin user.
Steps:-
1.Go to any company using partner login
2. Click Admin user link
3. Click Add New and see "Select User Access Policy" field having no value in dropdown
Expected:- Default Company Administrator Policy value must display under this dropdown and after selection new admin user should get created
This is for all stage company, so it must fixed before it gets reported by client.
- relates to
-
WT-2744
Alecto - User Rights
-
-
Closed
{"report":{"apdex":1,"isInitial":true,"journeyId":"7e59681d-3463-4a66-b4df-c4c21c22590d","key":"jira.project.issue.view-issue","navigationType":0,"readyForUser":825.8999996185303,"redirectCount":0,"resourceLoadedEnd":1071.3000001907349,"resourceLoadedStart":140.69999980926514,"resourceTiming":[{"duration":269.30000019073486,"initiatorType":"link","name":"https://jira.workterra.net/s/3003653444a1e1a85555cab7dcfb3a21-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/css/_super/batch.css","startTime":140.69999980926514,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":140.69999980926514,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":410,"responseStart":0,"secureConnectionStart":0},{"duration":269.30000019073486,"initiatorType":"link","name":"https://jira.workterra.net/s/dd6a0911920485696ac20493290df627-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/css/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.css?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":141,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":141,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":410.30000019073486,"responseStart":0,"secureConnectionStart":0},{"duration":269,"initiatorType":"link","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css","startTime":141.39999961853027,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":141.39999961853027,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":410.3999996185303,"responseStart":0,"secureConnectionStart":0},{"duration":269.0999994277954,"initiatorType":"link","name":"https://jira.workterra.net/s/bd548f27bbf8f278bd83b60dd3284ed8-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css","startTime":141.5,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":141.5,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":410.5999994277954,"responseStart":0,"secureConnectionStart":0},{"duration":268.8999996185303,"initiatorType":"link","name":"https://jira.workterra.net/s/70725731a158a7140f19ddbd4201ba27-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css","startTime":141.80000019073486,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":141.80000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":410.69999980926514,"responseStart":0,"secureConnectionStart":0},{"duration":277.8999996185303,"initiatorType":"script","name":"https://jira.workterra.net/s/f2623af22c15df767ec6ff268ae0b8bd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/js/_super/batch.js?locale=en-US","startTime":142,"connectEnd":142,"connectStart":142,"domainLookupEnd":142,"domainLookupStart":142,"fetchStart":142,"redirectEnd":0,"redirectStart":0,"requestStart":142,"responseEnd":419.8999996185303,"responseStart":419.8999996185303,"secureConnectionStart":142},{"duration":298.70000076293945,"initiatorType":"script","name":"https://jira.workterra.net/s/6ce676f2a5bcc9651cef6e7956f05def-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/js/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":142.0999994277954,"connectEnd":142.0999994277954,"connectStart":142.0999994277954,"domainLookupEnd":142.0999994277954,"domainLookupStart":142.0999994277954,"fetchStart":142.0999994277954,"redirectEnd":0,"redirectStart":0,"requestStart":142.0999994277954,"responseEnd":440.80000019073486,"responseStart":440.80000019073486,"secureConnectionStart":142.0999994277954},{"duration":301.5,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/4.1.5/_/download/resources/com.atlassian.plugins.atlassian-chaperone:hotspot-tour/hotspot-tour.js?batch=false&locale=en-US","startTime":142.39999961853027,"connectEnd":142.39999961853027,"connectStart":142.39999961853027,"domainLookupEnd":142.39999961853027,"domainLookupStart":142.39999961853027,"fetchStart":142.39999961853027,"redirectEnd":0,"redirectStart":0,"requestStart":142.39999961853027,"responseEnd":443.8999996185303,"responseStart":443.8999996185303,"secureConnectionStart":142.39999961853027},{"duration":301.8999996185303,"initiatorType":"script","name":"https://jira.workterra.net/s/6aa3fcf1fac5fd551eee0b69077524e6-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/aae1242f5fc81cc6a5bb8bc963ccda29/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US","startTime":142.5,"connectEnd":142.5,"connectStart":142.5,"domainLookupEnd":142.5,"domainLookupStart":142.5,"fetchStart":142.5,"redirectEnd":0,"redirectStart":0,"requestStart":142.5,"responseEnd":444.3999996185303,"responseStart":444.3999996185303,"secureConnectionStart":142.5},{"duration":302.19999980926514,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js","startTime":142.69999980926514,"connectEnd":142.69999980926514,"connectStart":142.69999980926514,"domainLookupEnd":142.69999980926514,"domainLookupStart":142.69999980926514,"fetchStart":142.69999980926514,"redirectEnd":0,"redirectStart":0,"requestStart":142.69999980926514,"responseEnd":444.8999996185303,"responseStart":444.8999996185303,"secureConnectionStart":142.69999980926514},{"duration":302.30000019073486,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-localisation-moment/jira.webresources:calendar-localisation-moment.js","startTime":142.89999961853027,"connectEnd":142.89999961853027,"connectStart":142.89999961853027,"domainLookupEnd":142.89999961853027,"domainLookupStart":142.89999961853027,"fetchStart":142.89999961853027,"redirectEnd":0,"redirectStart":0,"requestStart":142.89999961853027,"responseEnd":445.19999980926514,"responseStart":445.19999980926514,"secureConnectionStart":142.89999961853027},{"duration":302.5,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US","startTime":143.0999994277954,"connectEnd":143.0999994277954,"connectStart":143.0999994277954,"domainLookupEnd":143.0999994277954,"domainLookupStart":143.0999994277954,"fetchStart":143.0999994277954,"redirectEnd":0,"redirectStart":0,"requestStart":143.0999994277954,"responseEnd":445.5999994277954,"responseStart":445.5999994277954,"secureConnectionStart":143.0999994277954},{"duration":303,"initiatorType":"link","name":"https://jira.workterra.net/s/05c862146699bb029ceb0a489075e63b-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/bcd66e9a133a1b9f5fd14b56841e1c5b/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css","startTime":143.19999980926514,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":143.19999980926514,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":446.19999980926514,"responseStart":0,"secureConnectionStart":0},{"duration":302.69999980926514,"initiatorType":"script","name":"https://jira.workterra.net/rest/api/1.0/shortcuts/805012/a664c2c06e52d83566c477b9899c262e/shortcuts.js?context=issuenavigation&context=issueaction","startTime":143.39999961853027,"connectEnd":143.39999961853027,"connectStart":143.39999961853027,"domainLookupEnd":143.39999961853027,"domainLookupStart":143.39999961853027,"fetchStart":143.39999961853027,"redirectEnd":0,"redirectStart":0,"requestStart":143.39999961853027,"responseEnd":446.0999994277954,"responseStart":446.0999994277954,"secureConnectionStart":143.39999961853027},{"duration":303,"initiatorType":"link","name":"https://jira.workterra.net/s/9095228fa10daa2d3e3d7d5760c95e91-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/css/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.css?jira.create.linked.issue=true&richediton=true","startTime":143.5999994277954,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":143.5999994277954,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":446.5999994277954,"responseStart":0,"secureConnectionStart":0},{"duration":302.8999996185303,"initiatorType":"script","name":"https://jira.workterra.net/s/c19a1b46e985d7fb85efaf27c8febfdd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/js/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.js?jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":143.80000019073486,"connectEnd":143.80000019073486,"connectStart":143.80000019073486,"domainLookupEnd":143.80000019073486,"domainLookupStart":143.80000019073486,"fetchStart":143.80000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":143.80000019073486,"responseEnd":446.69999980926514,"responseStart":446.69999980926514,"secureConnectionStart":143.80000019073486},{"duration":620.1999998092651,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js","startTime":144.80000019073486,"connectEnd":144.80000019073486,"connectStart":144.80000019073486,"domainLookupEnd":144.80000019073486,"domainLookupStart":144.80000019073486,"fetchStart":144.80000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":144.80000019073486,"responseEnd":765,"responseStart":765,"secureConnectionStart":144.80000019073486}],"threshold":1000,"fetchStart":0,"domainLookupStart":0,"domainLookupEnd":0,"connectStart":0,"connectEnd":0,"requestStart":30,"responseStart":132,"responseEnd":135,"domLoading":139,"domInteractive":1102,"domContentLoadedEventStart":1102,"domContentLoadedEventEnd":1146,"domComplete":1373,"loadEventStart":1373,"loadEventEnd":1376,"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","marks":[],"measures":[],"correlationId":"8f8c6dc757d705","effectiveType":"4g","downlink":9.1,"rtt":0,"serverDuration":62,"dbReadsTimeInMs":14,"dbConnsTimeInMs":16,"applicationHash":"156decd7d2b4272533aa6cefc8294af635e1da97","experiments":[]}}
Sheetal Bodhale (Inactive)
added a comment - Hi Kunal Kedari ,
As discussed with Satya , We can not clone and add company on production.
As it is working on stage so please close the ticket.
Thanks,
Sheetal Bodhale.
cc: Swapnil Pandhare , Deepali Tidke 
Kunal Kedari (Inactive)
added a comment - Hi Sheetal Bodhale ,
Below is the error log:
ErrorID : 0
ErrorSource : ControllerAppTier.Clone->WORKTERRAControllerAppTier.Clone->Company.Clone->Company.CloneCompany->Company.CloneCompany
ErrorMessage: Database 'AlectoHealthcare_12169' does not exist. Make sure that the name is entered correctly.
BACKUP DATABASE is terminating abnormally. 
As per Dev comment we can not clone and add company on production, hence verified this fix by creating new admin on a existing company and checking whether default policy get assigned to him. It is working as expected, hence closing the issue.