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Type:
Bug
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Status: Closed
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Priority:
Critical
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: Platform
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Labels:None
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Environment:Stage
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Module:BenAdmin
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Reported by:Harbinger
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Item State:Production Complete - Closed
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Issue Importance:Must Have
Not able to create new admin user.
No default admin policy value is displaying for admin user.
Steps:-
1.Go to any company using partner login
2. Click Admin user link
3. Click Add New and see "Select User Access Policy" field having no value in dropdown
Expected:- Default Company Administrator Policy value must display under this dropdown and after selection new admin user should get created
This is for all stage company, so it must fixed before it gets reported by client.
- relates to
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- Closed
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Kunal Kedari
please attach error log.
Sheetal Bodhale (Inactive)
added a comment - Kunal Kedari
please attach error log. Hi Sheetal Bodhale,
Below is the error log:
ErrorID : 0
ErrorSource : ControllerAppTier.Clone->WORKTERRAControllerAppTier.Clone->Company.Clone->Company.CloneCompany->Company.CloneCompany
ErrorMessage: Database 'AlectoHealthcare_12169' does not exist. Make sure that the name is entered correctly.
BACKUP DATABASE is terminating abnormally.
Kunal Kedari (Inactive)
added a comment - Hi Sheetal Bodhale ,
Below is the error log:
ErrorID : 0
ErrorSource : ControllerAppTier.Clone->WORKTERRAControllerAppTier.Clone->Company.Clone->Company.CloneCompany->Company.CloneCompany
ErrorMessage: Database 'AlectoHealthcare_12169' does not exist. Make sure that the name is entered correctly.
BACKUP DATABASE is terminating abnormally. Hi Kunal Kedari,
As discussed with Satya, We can not clone and add company on production.
As it is working on stage so please close the ticket.
Thanks,
Sheetal Bodhale.
Sheetal Bodhale (Inactive)
added a comment - Hi Kunal Kedari ,
As discussed with Satya , We can not clone and add company on production.
As it is working on stage so please close the ticket.
Thanks,
Sheetal Bodhale.
cc: Swapnil Pandhare , Deepali Tidke As per Dev comment we can not clone and add company on production, hence verified this fix by creating new admin on a existing company and checking whether default policy get assigned to him. It is working as expected, hence closing the issue.
Kunal Kedari (Inactive)
added a comment - As per Dev comment we can not clone and add company on production, hence verified this fix by creating new admin on a existing company and checking whether default policy get assigned to him. It is working as expected, hence closing the issue. 
Server error while cloning a company on production, hence reassigning back to development team.