Assigning to Amnesh.

Amnesh Goel Is it possible to get this enhancement implemented ?

Hi Diana McKenzie,

System already flashes a message if employee enters wrong answers to security questions (see below snapshot).

If employee neither remember password nor the answer to security questions then he can approach to Company Admin to reset the password.

Thanks,
Amnesh Goel

Amnesh Goel Kristi Smith

The system message does not currently direct the employee to obtain further assistance from the Company Admin. We would like either a pop-up (since the message is difficult to see) or to change the message verbiage to include directions on seeking further assistance.

Amit GudeTushar Phatak

Hi Amit, Can you please confirm 'what message is required for this scenario?'

Pop-up will not a good option here. However, if required, you can take mockup from Tushar.

Thanks & Regards,
Satya Prakash

Kristi Smith

Hi Kristi,

Any thoughts/suggestion on this ?

As per discussion with Dave on 4th June 2016, this task is rejected.
We can close this ticket.
@Rakesh Roy: could you please close this ticket?

Amit Gude
shyam sharma
David Rhodes
Instead of a pop up, is there a possibility to add a statement on the bottom of this page where I have a red box for employees to contact customer service for password resets? Just a general blanket statement?

Yes then can be done, but this will be considered as change request.
and based on priority and bandwidth, this will be picked up in upcoming sprints.

Please schedule this change request as per bandwidth.

The messaging part will be taken care in WT-2443. We have linked this ticket, hence closing existing ones.

Regards,
Satya Prakash