WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-2656

CEI - Forgot Password Pop-up?

    Details

    • Type: Change Request
    • Status: Closed
    • Priority: Medium
    • Resolution: Cancelled
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Module:
      BenAdmin - Security
    • Reported by:
      Client
    • Company:
      CEI

      Description

      Can you please let us know if a pop-up is possible on this window in the event that the employee does not remember their password and security questions. No directions are provided when security questions are failed.

      Kristi Smith

        Attachments

          Issue Links

          relates to

          Enhancement - An improvement or enhancement to an existing feature or task. WT-2443 Forgot Password -.Reset Password Page changes

          • Medium - Has the potential to affect progress.
          • New Request

            Activity

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            Hide
            Permalink
            amitg Amit Gude (Inactive) added a comment -

            Assigning to Amnesh.

            Amnesh Goel Is it possible to get this enhancement implemented ?

            Show
            amitg Amit Gude (Inactive) added a comment - Assigning to Amnesh. Amnesh Goel Is it possible to get this enhancement implemented ?
            Hide
            Permalink
            amnesh.goel Amnesh Goel (Inactive) added a comment -

            Hi Diana McKenzie,

            System already flashes a message if employee enters wrong answers to security questions (see below snapshot).

            If employee neither remember password nor the answer to security questions then he can approach to Company Admin to reset the password.

            Thanks,
            Amnesh Goel

            Show
            amnesh.goel Amnesh Goel (Inactive) added a comment - Hi Diana McKenzie , System already flashes a message if employee enters wrong answers to security questions (see below snapshot). If employee neither remember password nor the answer to security questions then he can approach to Company Admin to reset the password. Thanks, Amnesh Goel
            Hide
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            DMcKenzie Diana McKenzie (Inactive) added a comment -

            Amnesh Goel Kristi Smith

            The system message does not currently direct the employee to obtain further assistance from the Company Admin. We would like either a pop-up (since the message is difficult to see) or to change the message verbiage to include directions on seeking further assistance.

            Show
            DMcKenzie Diana McKenzie (Inactive) added a comment - Amnesh Goel Kristi Smith The system message does not currently direct the employee to obtain further assistance from the Company Admin. We would like either a pop-up (since the message is difficult to see) or to change the message verbiage to include directions on seeking further assistance.
            Hide
            Permalink
            satyap Satya added a comment -

            Amit GudeTushar Phatak

            Hi Amit, Can you please confirm 'what message is required for this scenario?'

            Pop-up will not a good option here. However, if required, you can take mockup from Tushar.

            Thanks & Regards,
            Satya Prakash

            Show
            satyap Satya added a comment - Amit Gude Tushar Phatak Hi Amit, Can you please confirm 'what message is required for this scenario?' Pop-up will not a good option here. However, if required, you can take mockup from Tushar. Thanks & Regards, Satya Prakash
            Hide
            Permalink
            amitg Amit Gude (Inactive) added a comment -

            Kristi Smith

            Hi Kristi,

            Any thoughts/suggestion on this ?

            Show
            amitg Amit Gude (Inactive) added a comment - Kristi Smith Hi Kristi, Any thoughts/suggestion on this ?
            Hide
            Permalink
            shyam.sharma shyam sharma (Inactive) added a comment -

            As per discussion with Dave on 4th June 2016, this task is rejected.
            We can close this ticket.
            @Rakesh Roy: could you please close this ticket?

            Show
            shyam.sharma shyam sharma (Inactive) added a comment - As per discussion with Dave on 4th June 2016, this task is rejected. We can close this ticket. @Rakesh Roy: could you please close this ticket?
            Hide
            Permalink
            kristi.smith Kristi Smith (Inactive) added a comment -

            Amit Gude
            shyam sharma
            David Rhodes
            Instead of a pop up, is there a possibility to add a statement on the bottom of this page where I have a red box for employees to contact customer service for password resets? Just a general blanket statement?

            Show
            kristi.smith Kristi Smith (Inactive) added a comment - Amit Gude shyam sharma David Rhodes Instead of a pop up, is there a possibility to add a statement on the bottom of this page where I have a red box for employees to contact customer service for password resets? Just a general blanket statement?
            Hide
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            shyam.sharma shyam sharma (Inactive) added a comment -

            Yes then can be done, but this will be considered as change request.
            and based on priority and bandwidth, this will be picked up in upcoming sprints.

            Show
            shyam.sharma shyam sharma (Inactive) added a comment - Yes then can be done, but this will be considered as change request. and based on priority and bandwidth, this will be picked up in upcoming sprints.
            Hide
            Permalink
            vijayendra Vijayendra Shinde (Inactive) added a comment -

            Please schedule this change request as per bandwidth.

            Show
            vijayendra Vijayendra Shinde (Inactive) added a comment - Please schedule this change request as per bandwidth.
            Hide
            Permalink
            satyap Satya added a comment - - edited

            The messaging part will be taken care in WT-2443. We have linked this ticket, hence closing existing ones.

            Regards,
            Satya Prakash

            Show
            satyap Satya added a comment - - edited The messaging part will be taken care in WT-2443 . We have linked this ticket, hence closing existing ones. Regards, Satya Prakash

              People

              Assignee:
              satyap Satya
              Reporter:
              DMcKenzie Diana McKenzie (Inactive)
              Account Executive:
              Kristi Smith (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              6 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: