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Type:
Change Request
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Status: Closed
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Priority:
Medium
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Resolution: Cancelled
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Affects Version/s: None
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Fix Version/s: None
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Component/s: BenAdmin
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Labels:None
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Module:BenAdmin - Security
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Reported by:Client
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Company:CEI
Can you please let us know if a pop-up is possible on this window in the event that the employee does not remember their password and security questions. No directions are provided when security questions are failed.
- relates to
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WT-2443 Forgot Password -.Reset Password Page changes
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- New Request
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| Field | Original Value | New Value |
|---|---|---|
| Assignee | Amit Gude [ amitg ] | Amnesh Goel [ amnesh.goel ] |
| Attachment | ForgotPassword.png [ 18646 ] |
Hi Diana McKenzie,
System already flashes a message if employee enters wrong answers to security questions (see below snapshot).
If employee neither remember password nor the answer to security questions then he can approach to Company Admin to reset the password.
Thanks,
Amnesh Goel
| Assignee | Amnesh Goel [ amnesh.goel ] | Diana McKenzie [ dmckenzie ] |
| Resolution | System Behaviour [ 10100 ] | |
| Status | Open [ 1 ] | Resolved [ 5 ] |
| Resolution | System Behaviour [ 10100 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
The system message does not currently direct the employee to obtain further assistance from the Company Admin. We would like either a pop-up (since the message is difficult to see) or to change the message verbiage to include directions on seeking further assistance.
| Assignee | Diana McKenzie [ dmckenzie ] | Amnesh Goel [ amnesh.goel ] |
| Issue Importance | Good To Have [ 11802 ] |
| Environment | Production [ 10005 ] | |
| Issue Type | Support Activity [ 10301 ] | Change Request [ 10002 ] |
| Status | Reopened [ 4 ] | New Request [ 10029 ] |
| Support Task Type | Customization [ 11204 ] | |
| Workflow | WT_Support [ 16857 ] | WT_Features [ 17306 ] |
Hi Amit, Can you please confirm 'what message is required for this scenario?'
Pop-up will not a good option here. However, if required, you can take mockup from Tushar.
Thanks & Regards,
Satya Prakash
| Issue Importance | Good To Have [ 11802 ] |
As per discussion with Dave on 4th June 2016, this task is rejected.
We can close this ticket.
@Rakesh Roy: could you please close this ticket?
| Attachment | screenshot-1.png [ 19234 ] |
Amit Gude
shyam sharma
David Rhodes
Instead of a pop up, is there a possibility to add a statement on the bottom of this page where I have a red box for employees to contact customer service for password resets? Just a general blanket statement?
Yes then can be done, but this will be considered as change request.
and based on priority and bandwidth, this will be picked up in upcoming sprints.
| Assignee | Amnesh Goel [ amnesh.goel ] | Amruta Lohiya [ amruta.baheti ] |
Amruta Lohiya
made changes -
| Assignee | Amruta Lohiya [ amruta.baheti ] | Amnesh Goel [ amnesh.goel ] |
| Assignee | Amnesh Goel [ amnesh.goel ] | Vijay Siddha [ vijays ] |
| Assignee | Vijay Siddha [ vijays ] | Vijayendra Shinde [ ID10506 ] |
Please schedule this change request as per bandwidth.
| Assignee | Vijayendra Shinde [ ID10506 ] | Shyam Sharma [ shyam sharma ] |
| Assignee | Shyam Sharma [ shyam sharma ] | Vijay Siddha [ vijays ] |
Vijay Siddha (Inactive)
made changes -
| Assignee | Vijay Siddha [ vijays ] | Satya [ ID10004 ] |
| Status | New Request [ 10029 ] | Pending for Approval [ 10002 ] |
| Status | Pending for Approval [ 10002 ] | Rejected [ 10004 ] |
The messaging part will be taken care in WT-2443. We have linked this ticket, hence closing existing ones.
Regards,
Satya Prakash
| Resolution | Won't Do [ 10001 ] | |
| Status | Rejected [ 10004 ] | Closed [ 6 ] |
| Transition | Time In Source Status | Execution Times |
|---|
|
3d 4h 49m | 1 |
|
4d 13h 50m | 1 |
|
18h 30m | 1 |
|
490d 16h 21m | 1 |
|
4s | 1 |
|
1m 4s | 1 |
Assigning to Amnesh.
Amnesh Goel Is it possible to get this enhancement implemented ?