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  1. WORKTERRA
  2. WT-3183

Clarke - onboarding Module Demo - font sizes for mapping pulls, labels and text on the form are all different

    Details

    • Type: Support Activity
    • Status: Closed
    • Priority: High
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Onboard
    • Labels:
      None
    • Support Task Type:
      Demo Company setup
    • Reported by:
      Support
    • Company:
      Clarke
    • Module:
      OnBoard
    • Issue Importance:
      Must Have

      Description

      Client sees this as a MUST HAVE: The font sizes between what the mapping pulls in and the labels and the other text on the form are all different. Client (Clear Concepts for Clarke) wasn't able to make those uniform throughout the form.

      Client request and feedback: quoted
      "I cannot believe that it is designed to look all wonky on purpose. Why would anyone make it so that the fonts and sizes were different like that? If it is indeed an "enhancement" to get it to look polished instead of like a ransom note then I think they need to do a better job of specking the deliverables when these sorts of things are done to start with. All that said, if there are enhancements in the works for forms that is good news because overall, they look pretty bad. I have been working with them for years with the State Health form being the most long standing and important. It does not look very good and messes with the SHBP logo size of its own volition. I would love to talk about all the issues with forms if there is indeed a current project to get them looking good. Thanks, Ali Stinson, Clear Concepts

        Attachments

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          Activity

          Hide
          Tkot Tracy Kot (Inactive) added a comment -

          Assigning back to me. This may have been done already per Eric's request to Dave directly. Let me confirm.

          Show
          Tkot Tracy Kot (Inactive) added a comment - Assigning back to me. This may have been done already per Eric's request to Dave directly. Let me confirm.
          Hide
          shubhankar Shubhankar Joshi (Inactive) added a comment -

          Hi Tracy Kot, is this ticket still pending? Could you please update?

          CC: Vijay Siddha, Satya, Rakesh Roy

          Show
          shubhankar Shubhankar Joshi (Inactive) added a comment - Hi Tracy Kot , is this ticket still pending? Could you please update? CC: Vijay Siddha , Satya , Rakesh Roy
          Hide
          Tkot Tracy Kot (Inactive) added a comment -

          I believe Debbie Kulling will be taking Clear Concepts client so she can confirm when Debbie is back from vacation. Thank you for asking. I will assign to Debbie Kulling. Debbie Kulling

          Show
          Tkot Tracy Kot (Inactive) added a comment - I believe Debbie Kulling will be taking Clear Concepts client so she can confirm when Debbie is back from vacation. Thank you for asking. I will assign to Debbie Kulling. Debbie Kulling
          Hide
          Tkot Tracy Kot (Inactive) added a comment -

          Debbie Kulling I believe Clear Concepts is moving to your account from me which is why I'm noting this for you.
          Hi Debbie, Ali was not pleased with the different font and inconsistent formatting on this. I believe Dave Rhodes provided guidance to DEV and they corrected it but please work with Ali Stinson at Clear Concepts on if this is complete or can be closed. When I had asked Ali during our last status call she didn't provide a definite answer; said they fixed what she had noted but she didn't know if all were consistent.

          Show
          Tkot Tracy Kot (Inactive) added a comment - Debbie Kulling I believe Clear Concepts is moving to your account from me which is why I'm noting this for you. Hi Debbie, Ali was not pleased with the different font and inconsistent formatting on this. I believe Dave Rhodes provided guidance to DEV and they corrected it but please work with Ali Stinson at Clear Concepts on if this is complete or can be closed. When I had asked Ali during our last status call she didn't provide a definite answer; said they fixed what she had noted but she didn't know if all were consistent.
          Hide
          shubhankar Shubhankar Joshi (Inactive) added a comment -

          Hi Debbie Kulling, Tracy Kot, can we close this ticket? Please update. Thanks.

          CC: Vijay Siddha

          Show
          shubhankar Shubhankar Joshi (Inactive) added a comment - Hi Debbie Kulling , Tracy Kot , can we close this ticket? Please update. Thanks. CC: Vijay Siddha
          Hide
          Tkot Tracy Kot (Inactive) added a comment -

          I will let Debbie reply on this. thanks.

          Show
          Tkot Tracy Kot (Inactive) added a comment - I will let Debbie reply on this. thanks.
          Hide
          Tkot Tracy Kot (Inactive) added a comment -

          Hi I need to let Debbie reply since she is over this client now. Just letting you know it needs to come from Debbie. Thank you.

          Tracy B. Kot | Sr. Account Executive
          Employee Benefit Specialists, Inc.
          PO Box 11657, Pleasanton, CA 94588
          PH: 832-741-7269 | FAX: 925-460-3920 | tracy.kot@ebsbenefits.com<tracy.kot@ebsbenefits.com>
          [Description: Description: Description: Description: Description: twitter]<http://twitter.com/#!/workterra> [Description: Description: Description: Description: Description: linkedin-tiny-square2] <http://www.linkedin.com/company/workterra> [Description: Description: Description: cid:image003.png@01CD3F49.3D5BC7C0] <http://www.facebook.com/workterra>

          Show
          Tkot Tracy Kot (Inactive) added a comment - Hi I need to let Debbie reply since she is over this client now. Just letting you know it needs to come from Debbie. Thank you. Tracy B. Kot | Sr. Account Executive Employee Benefit Specialists, Inc. PO Box 11657, Pleasanton, CA 94588 PH: 832-741-7269 | FAX: 925-460-3920 | tracy.kot@ebsbenefits.com< tracy.kot@ebsbenefits.com > [Description: Description: Description: Description: Description: twitter] < http://twitter.com/#!/workterra > [Description: Description: Description: Description: Description: linkedin-tiny-square2] < http://www.linkedin.com/company/workterra > [Description: Description: Description: cid:image003.png@01CD3F49.3D5BC7C0] < http://www.facebook.com/workterra >
          Hide
          satyap Satya added a comment -

          Hi Mandar,

          Can we get this checked once?

          Regards,
          Satya Prakash

          Cc: Vijay Siddha Rakesh Roy

          Show
          satyap Satya added a comment - Hi Mandar, Can we get this checked once? Regards, Satya Prakash Cc: Vijay Siddha Rakesh Roy
          Hide
          mandark Mandar Kulkarni (Inactive) added a comment - - edited

          Checked couple of forms for few employees and they are looking fine.
          Closing this ticket for now, please reopen and assign back, in case this issue arise again. Thanks.

          -----------------------------------------
          CC: Vijay Siddha, Satya

          Show
          mandark Mandar Kulkarni (Inactive) added a comment - - edited Checked couple of forms for few employees and they are looking fine. Closing this ticket for now, please reopen and assign back, in case this issue arise again. Thanks. ----------------------------------------- CC: Vijay Siddha , Satya

            People

            Assignee:
            mandark Mandar Kulkarni (Inactive)
            Reporter:
            Tkot Tracy Kot (Inactive)
            Account Executive:
            Tracy Kot (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            3 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved: