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Type:
Enhancement
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Status: Closed
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Priority:
High
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: None
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Labels:None
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Module:BenAdmin - Customization
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Reported by:Support
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Item State:Production Complete - Closed
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Sprint:WT Sprint 9
URL for JE DUNN EEs https://jedunn.workterra.net/WORKTERRA (details below)
1) Should that password email NOT being sent for JE DUNN client?
2) Is the link in the email NOT a JE DUNN link?
Client is about to send communications to 250 plus EEs about their HSA plan so there are a lot of EES about to access WORKTERRA that may not know their password. Before they send that email out they found the following password reset issues.
NOTE: JE DUNN access link has the website set up such that they don't enter in company name JE DUNN but they do have to do that for the password reset.
Client issue reported:
The employee is Megan Zorbini, she clicked on the ‘forgot password’ from the JE Dunn branded URL login page.
She then received the page where she was to enter her User ID and the Company (JE DUNN) and answered her two security questions.
She did that and then received the attached email (forgot password verification) When she clicked on the link provided in the email she was taken immediately back to the ‘forgot password’ page where she was to enter in again her username and je dunn for the company, as well as re-enter her answers to her security questions.
THEN she received the page to ‘reset her password’. Why would she not have received that ‘reset password’ page, rather than being taken back to the ‘forgot password’ page with the security questions?
Once she reset her password, then she received the NON-JE DUNN branded login page (see attached).
Client confirmed Forgot password is working in PROD but with one possible issue:
What is the Forgot Password user experience when an employee that has a disabled login (too many failed log in attempts) tries to use the Forgot Password Feature?
JE DUNN had two employees with login disabled tried to use the Forgot Password and they were able to get to their questions but did not receive the verification email.
2 EEs in PROD are Justin Volker and Steven Bowden.
Steve Allison Deborah Mascot Venkatesh Pujari Shubhangi Jadhav
Rakesh Roy Vijayendra Shinde Shubhangi Jadhav
Hi Venkatesh,
Can you please share details for mentioned scenario & yellow bar issue as well. Share observations in different browsers as well.
Thanks & Regards,
Satya Prakash
Hi Tracy,
We have verified the concern mentioned by you and observed that for security reasons for disabled employees the questions are populated but the verification mail is not sent. If you want the mail to be sent to the Employee then the Employee's Login status i.e Disabled should be set to No then only mail will be sent to the Employee. And for the yellow bar message issue we have created a separate ticket which is linked to this ticket. Please verify and let us know if you need any more information on this.
Thanks,
Venkatesh
Venkatesh Pujari The yellow bar part of this issue can be closed because that is something on their settings and we don't need to research that part.
For the Password reset issue Debbie Mascot opened a separate issue so you can close this ticket. The separate issue she opened is WT-4687. Thanks.
Steve Allison Thank you will do.