Type:
Status:
Closed
Priority:
Resolution:
Done
Affects Version/s:
None
Fix Version/s:
None
Component/s:
None
Module:
BenAdmin
- Customization
Item State:
Production Complete
- Closed
URL for JE DUNN EEs https://jedunn.workterra.net/WORKTERRA (details below)
Client is about to send communications to 250 plus EEs about their HSA plan so there are a lot of EES about to access WORKTERRA that may not know their password. Before they send that email out they found the following password reset issues.
NOTE: JE DUNN access link has the website set up such that they don't enter in company name JE DUNN but they do have to do that for the password reset.
Client issue reported:
She then received the page where she was to enter her User ID and the Company (JE DUNN) and answered her two security questions.
She did that and then received the attached email (forgot password verification) When she clicked on the link provided in the email she was taken immediately back to the ‘forgot password’ page where she was to enter in again her username and je dunn for the company, as well as re-enter her answers to her security questions.
THEN she received the page to ‘reset her password’. Why would she not have received that ‘reset password’ page, rather than being taken back to the ‘forgot password’ page with the security questions?
Once she reset her password, then she received the NON-JE DUNN branded login page (see attached).
made changes -
24/Jun/16 07:51 PM
Field
Original Value
New Value
Assignee
Jennifer Fernandes
[ jjsassy99
]
made changes -
27/Jun/16 11:59 PM
Assignee
Tracy Kot
[ tkot
]
Jennifer Fernandes
[ jjsassy99
]
made changes -
29/Jun/16 08:35 PM
Assignee
Jennifer Fernandes
[ jjsassy99
]
Jaideep Vinchurkar
[ jaideep.vinchurkar
]
made changes -
05/Jul/16 01:23 PM
Assignee
Tracy Kot
[ tkot
]
Jaideep Vinchurkar
[ jaideep.vinchurkar
]
made changes -
05/Jul/16 06:31 PM
Assignee
Jaideep Vinchurkar
[ jaideep.vinchurkar
]
Swapnil Pandhare
[ swapnil.pandhare
]
made changes -
07/Jul/16 04:01 AM
Assignee
Swapnil Pandhare
[ swapnil.pandhare
]
Shubhankar Joshi
[ shubhankar
]
made changes -
07/Jul/16 04:47 AM
Issue Type
Task
[ 3
]
Enhancement
[ 4
]
Key
CT-35
WT-3432
Project
WORKTERRA-CT
[ 10800
]
WORKTERRA
[ 10000
]
Status
To Do
[ 10000
]
Pending for Approval
[ 10002
]
Workflow
CT: Task Management Workflow
[ 18667
]
WT_Features
[ 19441
]
made changes -
11/Jul/16 08:27 PM
Assignee
Tracy Kot
[ tkot
]
David Rhodes [Administrator]
[ admin
]
made changes -
26/Jul/16 04:08 AM
Assignee
David Rhodes [Administrator]
[ admin
]
Shyam Sharma
[ shyam sharma
]
made changes -
26/Jul/16 10:07 AM
Assignee
Shyam Sharma
[ shyam sharma
]
Shubhankar Joshi
[ shubhankar
]
made changes -
26/Jul/16 10:32 AM
Assignee
Shubhankar Joshi
[ shubhankar
]
Amnesh Goel
[ amnesh.goel
]
made changes -
28/Jul/16 03:59 AM
Assignee
Amnesh Goel
[ amnesh.goel
]
Tushar Phatak
[ tusharp
]
made changes -
28/Jul/16 01:04 PM
Item State
Parent values: Development(10200)Level 1 values: In Progress(10206)
made changes -
29/Jul/16 09:29 AM
Assignee
Tushar Phatak
[ tusharp
]
Shubhangi Jadhav
[ shubhangi.jadhav
]
made changes -
01/Aug/16 12:49 PM
Code Review Date
03/Aug/2016
Code Reviewed By
Vijayendra Shinde
[ 11901
]
Dev Due Date
04/Aug/2016
Dev Estimates
28
Developer
Shubhangi Jadhav
[ shubhangi.jadhav
]
Module
Parent values: BenAdmin(10100)
Parent values: BenAdmin(10100)Level 1 values: Customization(10113)
made changes -
18/Aug/16 12:03 PM
Item State
Parent values: Development(10200)Level 1 values: In Progress(10206)
Parent values: LB QA(10201)Level 1 values: LB Deployed(11600)
made changes -
18/Aug/16 01:02 PM
Assignee
Shubhangi Jadhav
[ shubhangi.jadhav
]
Deepali Tidke
[ deepalit
]
made changes -
22/Aug/16 08:36 AM
Item State
Parent values: LB QA(10201)Level 1 values: LB Deployed(11600)
Parent values: LB QA(10201)Level 1 values: Ready for Stage(10213)
made changes -
31/Aug/16 08:33 AM
Item State
Parent values: LB QA(10201)Level 1 values: Ready for Stage(10213)
Parent values: Stage QA(10202)Level 1 values: Stage Deployed(11602)
made changes -
31/Aug/16 10:33 AM
Assignee
Deepali Tidke
[ deepalit
]
Venkatesh Pujari
[ venkatesh.pujari
]
made changes -
31/Aug/16 11:34 AM
Item State
Parent values: Stage QA(10202)Level 1 values: Stage Deployed(11602)
Parent values: Stage QA(10202)Level 1 values: In Testing(10214)
made changes -
01/Sep/16 08:35 AM
Item State
Parent values: Stage QA(10202)Level 1 values: In Testing(10214)
Parent values: Stage QA(10202)Level 1 values: Re-open(10216)
made changes -
01/Sep/16 08:35 AM
Assignee
Venkatesh Pujari
[ venkatesh.pujari
]
Shubhangi Jadhav
[ shubhangi.jadhav
]
made changes -
01/Sep/16 01:38 PM
Assignee
Venkatesh Pujari
[ venkatesh.pujari
]
Shubhangi Jadhav
[ shubhangi.jadhav
]
made changes -
01/Sep/16 02:03 PM
Status
Reopen in Stage
[ 10023
]
In Development
[ 10007
]
made changes -
01/Sep/16 02:03 PM
Status
In Development
[ 10007
]
Local Testing
[ 10200
]
made changes -
01/Sep/16 02:03 PM
Status
Local Testing
[ 10200
]
Pending for Stage Approval
[ 10300
]
made changes -
01/Sep/16 02:03 PM
Status
Pending for Stage Approval
[ 10300
]
Approved for Stage
[ 10030
]
made changes -
01/Sep/16 02:03 PM
Item State
Parent values: Stage QA(10202)Level 1 values: Re-open(10216)
Parent values: Stage QA(10202)Level 1 values: In Testing(10214)
made changes -
01/Sep/16 02:07 PM
Item State
Parent values: Stage QA(10202)Level 1 values: In Testing(10214)
Parent values: Stage QA(10202)Level 1 values: Production Deployment on Hold(10224)
made changes -
03/Sep/16 07:46 AM
Item State
Parent values: Stage QA(10202)Level 1 values: Production Deployment on Hold(10224)
Parent values: Production QA(10203)Level 1 values: Production Deployed(10221)
made changes -
07/Sep/16 06:11 AM
Assignee
Shubhangi Jadhav
[ shubhangi.jadhav
]
Venkatesh Pujari
[ venkatesh.pujari
]
made changes -
07/Sep/16 09:17 AM
Status
Pending for Production Approval
[ 10301
]
Approved for production
[ 10034
]
made changes -
07/Sep/16 09:17 AM
Assignee
Venkatesh Pujari
[ venkatesh.pujari
]
Tracy Kot
[ tkot
]
Resolution
Done
[ 10000
]
Status
Production Testing
[ 10202
]
Production Complete
[ 10028
]
made changes -
07/Sep/16 09:17 AM
Item State
Parent values: Production QA(10203)Level 1 values: Production Deployed(10221)
Parent values: Production Complete(10222)Level 1 values: Closed(10223)
made changes -
08/Sep/16 08:09 PM
Assignee
Tracy Kot
[ tkot
]
Venkatesh Pujari
[ venkatesh.pujari
]
made changes -
08/Sep/16 08:47 PM
Resolution
Done
[ 10000
]
Fixed
[ 1
]
Status
Production Complete
[ 10028
]
Closed
[ 6
]
{"report":{"apdex":1,"isInitial":true,"journeyId":"2916ac5a-94f6-4ed2-8b11-53e876c8c3c3","key":"jira.project.issue.view-issue","navigationType":0,"readyForUser":908.8999999761581,"redirectCount":0,"resourceLoadedEnd":834.6000000238419,"resourceLoadedStart":293.7000000476837,"resourceTiming":[{"duration":208.89999997615814,"initiatorType":"link","name":"https://jira.workterra.net/s/3003653444a1e1a85555cab7dcfb3a21-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/css/_super/batch.css","startTime":293.7000000476837,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":293.7000000476837,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":502.60000002384186,"responseStart":0,"secureConnectionStart":0},{"duration":209,"initiatorType":"link","name":"https://jira.workterra.net/s/dd6a0911920485696ac20493290df627-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/css/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.css?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":293.89999997615814,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":293.89999997615814,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":502.89999997615814,"responseStart":0,"secureConnectionStart":0},{"duration":209,"initiatorType":"link","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css","startTime":294,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":294,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":503,"responseStart":0,"secureConnectionStart":0},{"duration":208.89999997615814,"initiatorType":"link","name":"https://jira.workterra.net/s/bd548f27bbf8f278bd83b60dd3284ed8-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css","startTime":294.2000000476837,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":294.2000000476837,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":503.10000002384186,"responseStart":0,"secureConnectionStart":0},{"duration":208.80000007152557,"initiatorType":"link","name":"https://jira.workterra.net/s/70725731a158a7140f19ddbd4201ba27-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css","startTime":294.39999997615814,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":294.39999997615814,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":503.2000000476837,"responseStart":0,"secureConnectionStart":0},{"duration":217.19999992847443,"initiatorType":"script","name":"https://jira.workterra.net/s/f2623af22c15df767ec6ff268ae0b8bd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/js/_super/batch.js?locale=en-US","startTime":294.60000002384186,"connectEnd":294.60000002384186,"connectStart":294.60000002384186,"domainLookupEnd":294.60000002384186,"domainLookupStart":294.60000002384186,"fetchStart":294.60000002384186,"redirectEnd":0,"redirectStart":0,"requestStart":294.60000002384186,"responseEnd":511.7999999523163,"responseStart":511.7999999523163,"secureConnectionStart":294.60000002384186},{"duration":236.90000009536743,"initiatorType":"script","name":"https://jira.workterra.net/s/6ce676f2a5bcc9651cef6e7956f05def-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/js/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":294.7999999523163,"connectEnd":294.7999999523163,"connectStart":294.7999999523163,"domainLookupEnd":294.7999999523163,"domainLookupStart":294.7999999523163,"fetchStart":294.7999999523163,"redirectEnd":0,"redirectStart":0,"requestStart":294.7999999523163,"responseEnd":531.7000000476837,"responseStart":531.7000000476837,"secureConnectionStart":294.7999999523163},{"duration":239.70000004768372,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/4.1.5/_/download/resources/com.atlassian.plugins.atlassian-chaperone:hotspot-tour/hotspot-tour.js?batch=false&locale=en-US","startTime":294.89999997615814,"connectEnd":294.89999997615814,"connectStart":294.89999997615814,"domainLookupEnd":294.89999997615814,"domainLookupStart":294.89999997615814,"fetchStart":294.89999997615814,"redirectEnd":0,"redirectStart":0,"requestStart":294.89999997615814,"responseEnd":534.6000000238419,"responseStart":534.6000000238419,"secureConnectionStart":294.89999997615814},{"duration":240,"initiatorType":"script","name":"https://jira.workterra.net/s/6aa3fcf1fac5fd551eee0b69077524e6-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/aae1242f5fc81cc6a5bb8bc963ccda29/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US","startTime":295.10000002384186,"connectEnd":295.10000002384186,"connectStart":295.10000002384186,"domainLookupEnd":295.10000002384186,"domainLookupStart":295.10000002384186,"fetchStart":295.10000002384186,"redirectEnd":0,"redirectStart":0,"requestStart":295.10000002384186,"responseEnd":535.1000000238419,"responseStart":535.1000000238419,"secureConnectionStart":295.10000002384186},{"duration":240,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js","startTime":295.39999997615814,"connectEnd":295.39999997615814,"connectStart":295.39999997615814,"domainLookupEnd":295.39999997615814,"domainLookupStart":295.39999997615814,"fetchStart":295.39999997615814,"redirectEnd":0,"redirectStart":0,"requestStart":295.39999997615814,"responseEnd":535.3999999761581,"responseStart":535.3999999761581,"secureConnectionStart":295.39999997615814},{"duration":240.20000004768372,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-localisation-moment/jira.webresources:calendar-localisation-moment.js","startTime":295.5,"connectEnd":295.5,"connectStart":295.5,"domainLookupEnd":295.5,"domainLookupStart":295.5,"fetchStart":295.5,"redirectEnd":0,"redirectStart":0,"requestStart":295.5,"responseEnd":535.7000000476837,"responseStart":535.7000000476837,"secureConnectionStart":295.5},{"duration":240.29999995231628,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US","startTime":295.7000000476837,"connectEnd":295.7000000476837,"connectStart":295.7000000476837,"domainLookupEnd":295.7000000476837,"domainLookupStart":295.7000000476837,"fetchStart":295.7000000476837,"redirectEnd":0,"redirectStart":0,"requestStart":295.7000000476837,"responseEnd":536,"responseStart":536,"secureConnectionStart":295.7000000476837},{"duration":240.90000009536743,"initiatorType":"link","name":"https://jira.workterra.net/s/05c862146699bb029ceb0a489075e63b-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/bcd66e9a133a1b9f5fd14b56841e1c5b/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css","startTime":295.7999999523163,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":295.7999999523163,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":536.7000000476837,"responseStart":0,"secureConnectionStart":0},{"duration":240.39999997615814,"initiatorType":"script","name":"https://jira.workterra.net/rest/api/1.0/shortcuts/805012/a664c2c06e52d83566c477b9899c262e/shortcuts.js?context=issuenavigation&context=issueaction","startTime":296,"connectEnd":296,"connectStart":296,"domainLookupEnd":296,"domainLookupStart":296,"fetchStart":296,"redirectEnd":0,"redirectStart":0,"requestStart":296,"responseEnd":536.3999999761581,"responseStart":536.3999999761581,"secureConnectionStart":296},{"duration":240.89999997615814,"initiatorType":"link","name":"https://jira.workterra.net/s/9095228fa10daa2d3e3d7d5760c95e91-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/css/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.css?jira.create.linked.issue=true&richediton=true","startTime":296.2000000476837,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":296.2000000476837,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":537.1000000238419,"responseStart":0,"secureConnectionStart":0},{"duration":240.70000004768372,"initiatorType":"script","name":"https://jira.workterra.net/s/c19a1b46e985d7fb85efaf27c8febfdd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/js/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.js?jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":296.2999999523163,"connectEnd":296.2999999523163,"connectStart":296.2999999523163,"domainLookupEnd":296.2999999523163,"domainLookupStart":296.2999999523163,"fetchStart":296.2999999523163,"redirectEnd":0,"redirectStart":0,"requestStart":296.2999999523163,"responseEnd":537,"responseStart":537,"secureConnectionStart":296.2999999523163},{"duration":511.89999997615814,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js","startTime":297.39999997615814,"connectEnd":297.39999997615814,"connectStart":297.39999997615814,"domainLookupEnd":297.39999997615814,"domainLookupStart":297.39999997615814,"fetchStart":297.39999997615814,"redirectEnd":0,"redirectStart":0,"requestStart":297.39999997615814,"responseEnd":809.2999999523163,"responseStart":809.2999999523163,"secureConnectionStart":297.39999997615814},{"duration":537.1000000238419,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-init/jira.webresources:bigpipe-init.js","startTime":297.5,"connectEnd":297.5,"connectStart":297.5,"domainLookupEnd":297.5,"domainLookupStart":297.5,"fetchStart":297.5,"redirectEnd":0,"redirectStart":0,"requestStart":297.5,"responseEnd":834.6000000238419,"responseStart":834.6000000238419,"secureConnectionStart":297.5}],"threshold":1000,"fetchStart":0,"domainLookupStart":0,"domainLookupEnd":0,"connectStart":0,"connectEnd":0,"requestStart":28,"responseStart":286,"responseEnd":288,"domLoading":290,"domInteractive":997,"domContentLoadedEventStart":997,"domContentLoadedEventEnd":1074,"domComplete":1385,"loadEventStart":1385,"loadEventEnd":1387,"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","marks":[],"measures":[],"correlationId":"309d3d933deb3e","effectiveType":"4g","downlink":10,"rtt":0,"serverDuration":234,"dbReadsTimeInMs":33,"dbConnsTimeInMs":37,"applicationHash":"156decd7d2b4272533aa6cefc8294af635e1da97","experiments":[]}}
Enhancement
High
Steve Allison (Inactive)
made changes -
Shubhangi Jadhav (Inactive)
made changes -
Gokul Sonawane (Inactive)
made changes -
Vijay Siddha (Inactive)
made changes -