Tracy - not sure I understand #2 - in regards to the page - I think it is working correctly. The only thing that needs to be updated is the link that is located on the change password email. Its located under the communications section. I checked this page and it works the same way with our white labels (as far as the "WORTERRA" log in page) - Give me a call if you have any questions.

Jenni

Jennifer Johnson For JE DUNN

I checked the communication/Email Message Format, I checked the Forgot password and change password (under communications) format and it didn't look like the email JE DUNN provided as the sample of what the EE received. It was a different email wording. I checked each one in communications and I still don't see the email wording as JE DUNN provided in their sample... Is there another location in WORKTERRA that I can check? I also checked event notification and didn't see anything there related. Please see the email attached which was system generated so it must be in some other place other than Communications. HOWEVER, it does appear to be system generated at a point to "To complete your forgot oyur password request and it is the "activation link". I think DEV needs to take a look at this.. It will make more since if you click on the attachment above for the "FW Forgot Password Veri......". Feel Free to call my cell if you need to speak to me otherwise, if you are ok I'd like DEV to take a look if ok with you.
Jennifer Johnson

Jennifer Johnson can I create a ticket for DEV on this issue?

Steve Allison here is one I'd like DEV to take a look..

Tracy Kot - I have Jaideep looking into this.

Jenni

Thanks.

Hi Tracy Kot,
CC- Swapnil Pandhare, Satya
As far as I know, We do not have JE DUNN themed forgot password page. Hence, whenever they click on forgot password page, they navigated to regular WORKTERRA forgot password page.
As per functionality, when they provide correct answers to the secret question, a verification email is getting sent to employee on his registered email id. This email contains link to the same forgot password page (with some unique token generated only for that employee) and now it allows to change password. Sience, this is regular WORKTERRA forgot password page, it navigates to WORKTERRA,net instead of JEDUNN.WORKTERRA.Net.
Swapnil Pandhare, Please correct me if I am wrong.

I will review this in detail later today and talk to JE DUNN.

Jaideep Vinchurkar and Swapnil Pandhare I am asking JE DUNN to test this for me but they did provide the attached copy of the verification email the employee received and it didn't have the (with some unique token generated only for that employee); should it have had that? I will ask Steve Best to test this for me tomorrow Tuesday 7/5. Thank you.

Hi Tracy Kot,

The email attached is having token. The token is intended to work only once, hence is not working now.
I need to handover this to offshore team. But there is holiday in India on 6th of July 2016 Wednesday. For time being, as a alternative, we can reset passwords to default (i.e. Date of Birth) for all those employees as per JE DUNN security settings.
Meanwhile, keep us posting about your findings from testing.
CC-Swapnil Pandhare

Screen shots attached are valid and the VP of Comp and Benefits tested for us as well.
JE DUNN has a custom log in screen (doesn't have to put in company name) but not a custom Forgot Password screen....

Clicked on Forgot Password, entered information and the required company name of JE DUNN
EE answered security questions, indicated email was sent to EE
EE checked email, verification email, EE clicked on the link,
that brought them back to the security questions,
EE answered security questions again (a 2nd time)
it brought EE to the WORKTERRA non custom log in page (shouldn't it bring them to the custom log in).
So EE could log in here but most all EES are used to the custom log in and do not put in company name...
Client would like this to be brought to the custom log in page .
Can you take a look and review please?
Jaideep Vinchurkar, Swapnil Pandhare, Shubhankar Joshi

https://jedunn.workterra.net/WORKTERRA

This is their custom log in URL.

Hi Shubhankar Joshi

Can you please convert it to Workterra JIRA ID and assign to Shubhangi Jadhav .

CC : Satya Amnesh Goel Vijay Siddha

Hi Tracy Kot, moving this ticket to the WT queue as it is assigned to the Harbinger Team to work upon.
Also putting it in the enhancement queue as it will be an enhancement to the existing system.

Meanwhile, we would also require David Rhodes's approval to proceed working on this. Could you please provide the same?

CC: Vijay Siddha, shyam sharma, Satya, Rakesh Roy, Swapnil Pandhare, Amnesh Goel, Jaideep Vinchurkar

Steve Allison this requires David Rhodes apporoval so Steve Allison you may have questions for me. Thanks.

Assigned to Dave for review/approval or denial...

Dave, the question is whether or not a client with a custom login page should be routed back to the customer login page after using the generic password reset functionality. Ideally the client would prefer this, but if we don't want to support it, just let us know and will communicate to the client.

My vote, is to route to custom login page if we can.

Thanks, Steve.

David Rhodes Hi Dave, this is a JE DUNN request (From Steve Best) for the Custom Login screen. Can you let me know if you have questions on this? DEV needs your approval to move forward to make changes to this process (or denial/close).
Steve Allison described above and I added the details below:

Clicked on Forgot Password, entered information and the required company name of JE DUNN
EE answered security questions, indicated email was sent to EE
EE checked email, verification email, EE clicked on the link,
that brought them back to the security questions,
EE answered security questions again (a 2nd time)
it brought EE to the WORKTERRA non custom log in page (shouldn't it bring them to the custom log in).
So EE could log in here but most all EES are used to the custom log in and do not put in company name...
Client would like this to be brought to the custom log in page .

Shubhankar Joshi asking Dave for approval or denial; let me know if you have questions.

Approved

Approved

Hi shyam sharma, Dave has approved this enhancement for development. Could you please schedule it in a sprint?

CC: Vijay Siddha

Amnesh Goel : Please assign this task to Shubhangi.
This task is not related to EDS but is for Platform.
Shubhankar Joshi : Please follow up with Amnesh for this task.

Thank you.

HI Tushar Phatak,

I had wrote to Vinayak G so that he/UI team can start working on this for mock-ups.

Could you please check where are we on this so that my team can take it ahead?

Shubhangi Jadhav

Thanks,
Amnesh Goel

Hi Amnesh,

We will update you today with these pages.

Thanks,
Vinayak

Hi Shubhangi,

We're done with necessory enhancement in existing login design, and also shared the HTML for Reset and Forgot password screens. These changes are updated in SVN.

Regards,
Tushar P.

Shubhangi Jadhav Amnesh Goel: What is the status of this task ? please update Jira

Hello shyam sharma,

I have few queries to be discussed with Vijayendra regarding this task. Will update regarding the progress once I get inputs from him.

Thanks

CC Amnesh Goel

Hello Everyone,

This refers to discussions I had with JP and Tracy via WT-426 for having customized reset password functionality. What I remember from those discussions is that JeDunn didn't want their EEs to enter company name anywhere.

So in turn this means that Company Name box is not required when we are designing custom reset password page for them.

Please refer WT-426 for detailed information. Most of the things are documented there.

Thanks,
Amnesh Goel

Actually, the fix should be that when they are using the password reset feature and it is completed, it SHOULD route them back to the custom log in page but it doesn't.... it routes them back to a non custom log in page. See the original note and description and let me know if you have questions. Amnesh Goel

This seems like a very straightforward request. What is causing the confusion/delay?

Amnesh there was discussion previously about the Company Name but that may be confusing you. Just looking to reroute back to existing CUSTOM login page after reset as Tracy describes. Hope this helps.

Hello shyam sharma,

This ticket could not be completed in the current sprint as there are some changes in the mock up for Forgot Password page and we are waiting for client's approval.

Thanks

CC Vijayendra Shinde, Satya

Shubhangi Jadhav thank you. Just to clarify, which client are you waiting approval from? Do you need JE DUNN to test something? Vijayendra Shinde and Satya

Shubhangi Jadhav what approval from the client JE DUNN are you waiting on? I need to be able to send to the client for their approval since you are waiting on their approval. Can you tell me what you need from the client? Thank you for the note.

Hi Tracy,

We were waiting for an approval of Dave on forgot password screen enhancement. Yesterday we got an approval from Dave, so Shubhangi will update you on this today.

Regards,
Tushar P.

Vijayendra Shinde Shubhangi Jadhav Vijay Siddha Rakesh Roy

Hi Tracy Kot,

We have completed the development for Custom Forgot Password and Reset Password pages for JE Dunn, but we need JE Dunn domain to be registered to access these pages.
We have sent a request for domain registration to Dave.

Also, implementation for redirecting the user back to custom login page for JE Dunn when the user logs out, is in progress.

Thanks,
Shubhangi Jadhav

CC Vijayendra Shinde

Hello,

Newly created forgot password and reset password pages are deployed on LB. However it is not possible to test these changes on LB because these pages appear as per the host URL.

Also, user will be now redirected to custom login page for JEDunn after logs out of the system. Please check this functionality.

Also check if default forgot and reset password pages works fine on LB.

Follwoing are the impacted files -

1)SharedFunctionWebTier/SharedFunctionWebTier/Controllers/BaseControllers/WORKTERRASharedBaseController.cs
2) Web Projects/WORKTERRA/Content/logincss-JE-Dunn.css
3)WebProjects/WORKTERRA/Controllers/Login/ForgotPassword/ForgotPasswordController.cs
4) Web Projects/WORKTERRA/Controllers/Login/Login/LoginController.cs
5) Web Projects/WORKTERRA/Images/JEDunn-bg.jpg
6) Web Projects/WORKTERRA/Models/Login/ForgotPassword/ForgotPassword.cs
7) WebProjects/WORKTERRA/Views/Login/ForgotPassword/ForgotPasswordJEDunn.cshtml
8) WebProjects/WORKTERRA/Views/Login/ForgotPassword/ResetPasswordJEDunn.cshtml
9) Web Projects/WORKTERRA/Views/Login/Login/LoginJEDunn.cshtml
10)Web Projects/WORKTERRA/WORKTERRAShared.csproj

Thanks,
Shubhangi Jadhav

CC Vijayendra Shinde

Can we have an update on this, please?

Escalating to Harbinger Managers SamirSatyaUmesh Kanade

The last update on this was 8/18. Please address in the next 24 hours.

CC: Satya Vijay Siddha

Hi Vijayendra Shinde / Deepali Tidke

Please update stage deployment date to test for client .

Thanks,
Swapnil P.

Thanks Satya very much!

Hi Steve,

Changes have been deployed on Stage but we could not test the scenario mentioned in this ticket as there is no DNS mapping for JEDUNN custom login page. I will be able to test this once mapping is done.

Thanks,
Venkatesh.

When will DNS mapping be done? Who does this Dave? Please provide instructions here if so.

Yes, As of now Dave is doing this. I m having a call with Dave at 8:30 AM PST to discuss this

Regards,
Samir

Ok great. Thanks for the u

Update

Who sent me a request to map the DNS? Resend it to me

There are so many people on this ticket I'm not sure....Samir did say that he has a call with you at 8:30am PST today so worst case can discuss then. Venkatesh Pujari was last comment on the ticket. Venkatesh did you send Dave what he needs for the DNS mapping?

Hi Dave,

Below mapping needs to be done for stage

https://jedunn.stage.workterra.net/

Stage IP: 69.170.16.92

Regards,
Samir

Done. There was a mapping in the system already but it was pointed at .85 which is the old IP. This must have been in there since they went live a year ago.

Thanks Dave. Venkatesh Pujari when can you get the testing done for this now that you have the DNS mapping necessary?

Thank you, I will watch for updates.

Hi Shubhangi,

Tested this forgot password functionality for JE DUNN and City of Bellevue for hspl company on Stage. The mails are not being triggered for reset link on both the companies mentioned above. Please look into this issue as soon as possible.

cc:Samir,Vijayendra Shinde,Vijay Siddha,Rakesh Roy,

Thanks,
Venkatesh

CC: Samir, Shubhangi Jadhav, Vijay Siddha, Rakesh Roy

Hi Venkatesh Pujari,

I just added new employee and tested this functionality. I received email to reset password. Email is attached with "540.bf42bd3.eml" name. I am able to reset password.

Issue here is, in email we get default theme forgot password URL instead of Custom forgot password URL.
https://stage.workterra.net/Platform/Login/ForgotPassword?TOKEN=2e4e7eb
8-d8da-4720-8054-ff78ea9a1bf8&CID=2Ve4abkoPws%3d

Ideally above mentioned URL should be as mentioned below-
https://*jedunn.*stage.workterra.net/Platform/Login/ForgotPassword?TOKEN=2e4e7eb
8-d8da-4720-8054-ff78ea9a1bf8&CID=2Ve4abkoPws%3d

Due to this issue, when user click on URL, user is getting redirected to default forgot password page. Ideally user should redirected to JE dunn forgot password page.

Shubhangi Jadhav will change implementation for this and will deploy patch tomorrow on LB.

Thanks,
Vijayendra

Hi Steve,

I have tested this enhancement after the DNS Mapping for JE DUNN company on Stage. Now emails are being triggered properly with a reset password link sent in a pickup folder. Only the issue that user is getting redirected to default forgot password page remains which is mentioned above by Vijayendra will be fixed and deployed on LB tomorrow. We have created a separate ticket for the issue which is linked to this ticket.

Thanks,
Venkatesh

Thank you, Client mentioned this update is in JE DUNN PROD already. Client gave us the screen shot attached. Please see screen shot. It has a message at the bottom in the yellow bar and it states to "click on the yellow bar above to allow pop up for Workterra". But there was no yellow bar above... Other than this one item we are confirming with JEDUNN if all else went well. Password Reset pop up blocker message JE DUNN.docx

Hi Tracy - regardless of the yellow bar now showing up in their browser (might be a browser setting on their computer) please have them TURN OFF pop blockers for the WORKTERRA web site and try again.

Steve Allison Thank you will do.

Client confirmed Forgot password is working in PROD but with one possible issue:

What is the Forgot Password user experience when an employee that has a disabled login (too many failed log in attempts) tries to use the Forgot Password Feature?
JE DUNN had two employees with login disabled tried to use the Forgot Password and they were able to get to their questions but did not receive the verification email.
2 EEs in PROD are Justin Volker and Steven Bowden.
Steve Allison Deborah Mascot Venkatesh Pujari Shubhangi Jadhav

Rakesh Roy Vijayendra Shinde Shubhangi Jadhav

Hi Venkatesh,

Can you please share details for mentioned scenario & yellow bar issue as well. Share observations in different browsers as well.

Thanks & Regards,
Satya Prakash

Hi Tracy,

We have verified the concern mentioned by you and observed that for security reasons for disabled employees the questions are populated but the verification mail is not sent. If you want the mail to be sent to the Employee then the Employee's Login status i.e Disabled should be set to No then only mail will be sent to the Employee. And for the yellow bar message issue we have created a separate ticket which is linked to this ticket. Please verify and let us know if you need any more information on this.

Thanks,
Venkatesh

Venkatesh Pujari The yellow bar part of this issue can be closed because that is something on their settings and we don't need to research that part.

For the Password reset issue Debbie Mascot opened a separate issue so you can close this ticket. The separate issue she opened is WT-4687. Thanks.