WORKTERRAProject Type: software

WORKTERRA

Uploaded image for project: 'WORKTERRA'
  1. WORKTERRA
  2. WT-3804

6325

    Details

    • Type: Bug
    • Status: Production Complete
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Environment:
      Stage
    • Module:
      BenAdmin - Enrollment
    • Reported by:
      Support
    • Item State:
      Production Complete - Closed
    • Issue Importance:
      Must Have

      Description

      In Workterra Stage
      In Ben Admin->Customizer->Library->Add/Change Plan Design
      Selected Type/Medical

      I receive the following error:
      stage.workterra.net says:
      error
      &
      Server encountered an internal error. Please contact your administrator

        Attachments

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        2. image002.jpg
          image002.jpg
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        3. image003.png
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        5. image005.jpg
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        7. image014.jpg
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        8. image015.png
          image015.png
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        9. Plan Design_Save_Success.png
          Plan Design_Save_Success.png
          213 kB

          Issue Links

          is blocked by

          Bug - A problem which impairs or prevents the functions of the product. WT-4442 WT:- Add company throwing server error on stage

          • Medium - Has the potential to affect progress.
          • Closed

            Activity

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            Hide
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            rakeshr Rakesh Roy (Inactive) added a comment -

            Cathleen Harrington For which company you are getting error?

            Show
            rakeshr Rakesh Roy (Inactive) added a comment - Cathleen Harrington For which company you are getting error?
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            cathleen.harrington@ebsbenefits.com Cathleen Harrington (Inactive) added a comment -

            Added a company called: TEST ONE CATHYH COMPANY

            Cathy Harrington | WORKTERRA Project Manager
            Employee Benefit Specialists, Inc.
            PO Box 11657, Pleasanton, CA 94588
            PH: 925-218-3527 | FAX: 925-460-3920 | cathleen.harrington@ebsbenefits.com<cathleen.harrington@ebsbenefits.com>
            Internal: Ext. 527
            [Description: Description: Description: Description: Description: twitter]<http://twitter.com/#!/workterra> [Description: Description: Description: Description: Description: linkedin-tiny-square2] <http://www.linkedin.com/company/workterra> [Description: Description: Description: cid:image003.png@01CD3F49.3D5BC7C0] <http://www.facebook.com/workterra>

            Show
            cathleen.harrington@ebsbenefits.com Cathleen Harrington (Inactive) added a comment - Added a company called: TEST ONE CATHYH COMPANY Cathy Harrington | WORKTERRA Project Manager Employee Benefit Specialists, Inc. PO Box 11657, Pleasanton, CA 94588 PH: 925-218-3527 | FAX: 925-460-3920 | cathleen.harrington@ebsbenefits.com< cathleen.harrington@ebsbenefits.com > Internal: Ext. 527 [Description: Description: Description: Description: Description: twitter] < http://twitter.com/#!/workterra > [Description: Description: Description: Description: Description: linkedin-tiny-square2] < http://www.linkedin.com/company/workterra > [Description: Description: Description: cid:image003.png@01CD3F49.3D5BC7C0] < http://www.facebook.com/workterra >
            Hide
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            satyap Satya added a comment - - edited

            Hi Rakesh,

            I am able to save Plan Design, however observed that are no default rule present in Eligibility Rules. attached image [_Plan Design_Save_Success.png_]

            Amruta: Can you please check this?

            Thanks & Regards,
            Satya Prakash

            Show
            satyap Satya added a comment - - edited Hi Rakesh, I am able to save Plan Design, however observed that are no default rule present in Eligibility Rules. attached image [_Plan Design_Save_Success.png_] Amruta: Can you please check this? Thanks & Regards, Satya Prakash
            Hide
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            neelam.yangal Neelam Yangal (Inactive) added a comment -

            Hi Satya, Rakesh Roy

            cc: Amruta Lohiya

            Please find below 3'c for this issue.

            Concern: No default rule present in Eligibility Rules.

            Cause: As default rules gets add into the system while eligibility migration in the system.
            On company there is no any eligibility migration done hence default rule was not present in the company.

            Correction: For time being, now we added this script in DATA folder. Once script execute on any company default rule gets add to the company.
            second approach is adding default rule while adding new company. We will schedule this enhancement in upcoming sprint.

            Now eligibility migration done for this company and default rules are now able to see.

            Thanks & Regards,
            Neelam A. Yangal

            Show
            neelam.yangal Neelam Yangal (Inactive) added a comment - Hi Satya , Rakesh Roy cc: Amruta Lohiya Please find below 3'c for this issue. Concern : No default rule present in Eligibility Rules. Cause : As default rules gets add into the system while eligibility migration in the system. On company there is no any eligibility migration done hence default rule was not present in the company. Correction : For time being, now we added this script in DATA folder. Once script execute on any company default rule gets add to the company. second approach is adding default rule while adding new company. We will schedule this enhancement in upcoming sprint. Now eligibility migration done for this company and default rules are now able to see. Thanks & Regards, Neelam A. Yangal
            Hide
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            rakeshr Rakesh Roy (Inactive) added a comment -

            Will test on Stage as i am getting error on LB for add company.

            Show
            rakeshr Rakesh Roy (Inactive) added a comment - Will test on Stage as i am getting error on LB for add company.
            Hide
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            rakeshr Rakesh Roy (Inactive) added a comment -

            Working fine on stage

            Show
            rakeshr Rakesh Roy (Inactive) added a comment - Working fine on stage
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            rakeshr Rakesh Roy (Inactive) added a comment -

            Cathleen Harrington Please check and confirm.

            Show
            rakeshr Rakesh Roy (Inactive) added a comment - Cathleen Harrington Please check and confirm.

              People

              Assignee:
              cathleen.harrington@ebsbenefits.com Cathleen Harrington (Inactive)
              Reporter:
              cathleen.harrington@ebsbenefits.com Cathleen Harrington (Inactive)
              Developer:
              Neelam Yangal (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              4 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:
                Dev Due Date:
                Pre-Prod Due Date: