WORKTERRAProject Type: software

WORKTERRA

Uploaded image for project: 'WORKTERRA'
  1. WORKTERRA
  2. WT-3804

6325

    Details

    • Type: Bug
    • Status: Production Complete
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Environment:
      Stage
    • Module:
      BenAdmin - Enrollment
    • Reported by:
      Support
    • Item State:
      Production Complete - Closed
    • Issue Importance:
      Must Have

      Description

      In Workterra Stage
      In Ben Admin->Customizer->Library->Add/Change Plan Design
      Selected Type/Medical

      I receive the following error:
      stage.workterra.net says:
      error
      &
      Server encountered an internal error. Please contact your administrator

        Attachments

        1. image001.jpg
          image001.jpg
          1.0 kB
        2. image002.jpg
          image002.jpg
          1 kB
        3. image003.png
          image003.png
          1 kB
        4. image004.png
          image004.png
          5 kB
        5. image005.jpg
          image005.jpg
          64 kB
        6. image013.jpg
          image013.jpg
          2 kB
        7. image014.jpg
          image014.jpg
          2 kB
        8. image015.png
          image015.png
          0.6 kB
        9. Plan Design_Save_Success.png
          Plan Design_Save_Success.png
          213 kB

          Issue Links

          is blocked by

          Bug - A problem which impairs or prevents the functions of the product. WT-4442 WT:- Add company throwing server error on stage

          • Medium - Has the potential to affect progress.
          • Closed

            Activity

            Ascending order - Click to sort in descending order
            cathleen.harrington@ebsbenefits.com Cathleen Harrington (Inactive) created issue -
            Hide
            Permalink
            rakeshr Rakesh Roy (Inactive) added a comment -

            Cathleen Harrington For which company you are getting error?

            Show
            rakeshr Rakesh Roy (Inactive) added a comment - Cathleen Harrington For which company you are getting error?
            rakeshr Rakesh Roy (Inactive) made changes -
            Field Original Value New Value
            Assignee Vijay Siddha [ vijays ] Cathleen Harrington [ cathleen.harrington@ebsbenefits.com ]
            rakeshr Rakesh Roy (Inactive) made changes -
            Module Parent values: BenAdmin(10100)Level 1 values: Customization(10113) Parent values: BenAdmin(10100)Level 1 values: Enrollment(10107)
            Hide
            Permalink
            cathleen.harrington@ebsbenefits.com Cathleen Harrington (Inactive) added a comment -

            Added a company called: TEST ONE CATHYH COMPANY

            Cathy Harrington | WORKTERRA Project Manager
            Employee Benefit Specialists, Inc.
            PO Box 11657, Pleasanton, CA 94588
            PH: 925-218-3527 | FAX: 925-460-3920 | cathleen.harrington@ebsbenefits.com<cathleen.harrington@ebsbenefits.com>
            Internal: Ext. 527
            [Description: Description: Description: Description: Description: twitter]<http://twitter.com/#!/workterra> [Description: Description: Description: Description: Description: linkedin-tiny-square2] <http://www.linkedin.com/company/workterra> [Description: Description: Description: cid:image003.png@01CD3F49.3D5BC7C0] <http://www.facebook.com/workterra>

            Show
            cathleen.harrington@ebsbenefits.com Cathleen Harrington (Inactive) added a comment - Added a company called: TEST ONE CATHYH COMPANY Cathy Harrington | WORKTERRA Project Manager Employee Benefit Specialists, Inc. PO Box 11657, Pleasanton, CA 94588 PH: 925-218-3527 | FAX: 925-460-3920 | cathleen.harrington@ebsbenefits.com< cathleen.harrington@ebsbenefits.com > Internal: Ext. 527 [Description: Description: Description: Description: Description: twitter] < http://twitter.com/#!/workterra > [Description: Description: Description: Description: Description: linkedin-tiny-square2] < http://www.linkedin.com/company/workterra > [Description: Description: Description: cid:image003.png@01CD3F49.3D5BC7C0] < http://www.facebook.com/workterra >
            cathleen.harrington@ebsbenefits.com Cathleen Harrington (Inactive) made changes -
            Attachment image001.jpg [ 23039 ]
            Attachment image002.jpg [ 23040 ]
            Attachment image003.png [ 23041 ]
            Attachment image004.png [ 23042 ]
            Attachment image005.jpg [ 23043 ]
            Attachment image013.jpg [ 23044 ]
            Attachment image014.jpg [ 23045 ]
            Attachment image015.png [ 23046 ]
            rakeshr Rakesh Roy (Inactive) made changes -
            Assignee Cathleen Harrington [ cathleen.harrington@ebsbenefits.com ] Amruta Lohiya [ amruta.baheti ]
            rakeshr Rakesh Roy (Inactive) made changes -
            Issue Importance Must Have [ 11800 ]
            Hide
            Permalink
            satyap Satya added a comment - - edited

            Hi Rakesh,

            I am able to save Plan Design, however observed that are no default rule present in Eligibility Rules. attached image [_Plan Design_Save_Success.png_]

            Amruta: Can you please check this?

            Thanks & Regards,
            Satya Prakash

            Show
            satyap Satya added a comment - - edited Hi Rakesh, I am able to save Plan Design, however observed that are no default rule present in Eligibility Rules. attached image [_Plan Design_Save_Success.png_] Amruta: Can you please check this? Thanks & Regards, Satya Prakash
            satyap Satya made changes -
            Attachment Plan Design_Save_Success.png [ 23262 ]
            satyap Satya made changes -
            Status Open [ 1 ] In Development [ 10007 ]
            amruta.lohiya Amruta Lohiya made changes -
            Assignee Amruta Lohiya [ amruta.baheti ] Neelam Yangal [ neelam.yangal ]
            Hide
            Permalink
            neelam.yangal Neelam Yangal (Inactive) added a comment -

            Hi Satya, Rakesh Roy

            cc: Amruta Lohiya

            Please find below 3'c for this issue.

            Concern: No default rule present in Eligibility Rules.

            Cause: As default rules gets add into the system while eligibility migration in the system.
            On company there is no any eligibility migration done hence default rule was not present in the company.

            Correction: For time being, now we added this script in DATA folder. Once script execute on any company default rule gets add to the company.
            second approach is adding default rule while adding new company. We will schedule this enhancement in upcoming sprint.

            Now eligibility migration done for this company and default rules are now able to see.

            Thanks & Regards,
            Neelam A. Yangal

            Show
            neelam.yangal Neelam Yangal (Inactive) added a comment - Hi Satya , Rakesh Roy cc: Amruta Lohiya Please find below 3'c for this issue. Concern : No default rule present in Eligibility Rules. Cause : As default rules gets add into the system while eligibility migration in the system. On company there is no any eligibility migration done hence default rule was not present in the company. Correction : For time being, now we added this script in DATA folder. Once script execute on any company default rule gets add to the company. second approach is adding default rule while adding new company. We will schedule this enhancement in upcoming sprint. Now eligibility migration done for this company and default rules are now able to see. Thanks & Regards, Neelam A. Yangal
            gokul.sonawane Gokul Sonawane (Inactive) made changes -
            Item State Parent values: LB QA(10201)Level 1 values: LB Deployed(11600)
            neelam.yangal Neelam Yangal (Inactive) made changes -
            Status In Development [ 10007 ] Local Testing [ 10200 ]
            neelam.yangal Neelam Yangal (Inactive) made changes -
            Dev Due Date 19/Aug/2016
            neelam.yangal Neelam Yangal (Inactive) made changes -
            Assignee Neelam Yangal [ neelam.yangal ] Deepali Tidke [ deepalit ]
            rakeshr Rakesh Roy (Inactive) made changes -
            Item State Parent values: LB QA(10201)Level 1 values: LB Deployed(11600) Parent values: LB QA(10201)Level 1 values: Ready for Stage(10213)
            Hide
            Permalink
            rakeshr Rakesh Roy (Inactive) added a comment -

            Will test on Stage as i am getting error on LB for add company.

            Show
            rakeshr Rakesh Roy (Inactive) added a comment - Will test on Stage as i am getting error on LB for add company.
            rakeshr Rakesh Roy (Inactive) made changes -
            Stage Due Date 10/Aug/16 [ 2016-08-10 ]
            rakeshr Rakesh Roy (Inactive) made changes -
            Developer Neelam Yangal [ neelam.yangal ]
            neelam.yangal Neelam Yangal (Inactive) made changes -
            Status Local Testing [ 10200 ] Stage Testing [ 10201 ]
            neelam.yangal Neelam Yangal (Inactive) made changes -
            Item State Parent values: LB QA(10201)Level 1 values: Ready for Stage(10213) Parent values: Stage QA(10202)
            rakeshr Rakesh Roy (Inactive) made changes -
            Assignee Deepali Tidke [ deepalit ] Venkatesh Pujari [ venkatesh.pujari ]
            venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
            Link This issue blocks WT-4442 [ WT-4442 ]
            venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
            Link This issue blocks WT-4442 [ WT-4442 ]
            venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
            Link This issue is blocked by WT-4442 [ WT-4442 ]
            venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
            Item State Parent values: Stage QA(10202) Parent values: Stage QA(10202)Level 1 values: In Testing(10214)
            venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
            Item State Parent values: Stage QA(10202)Level 1 values: In Testing(10214) Parent values: Stage QA(10202)Level 1 values: Stage Deployed(11602)
            venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
            Item State Parent values: Stage QA(10202)Level 1 values: Stage Deployed(11602) Parent values: Production QA(10203)Level 1 values: Production Deployed(10221)
            venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
            Status Stage Testing [ 10201 ] Production Testing [ 10202 ]
            Hide
            Permalink
            rakeshr Rakesh Roy (Inactive) added a comment -

            Working fine on stage

            Show
            rakeshr Rakesh Roy (Inactive) added a comment - Working fine on stage
            rakeshr Rakesh Roy (Inactive) made changes -
            Assignee Venkatesh Pujari [ venkatesh.pujari ] Cathleen Harrington [ cathleen.harrington@ebsbenefits.com ]
            Resolution Fixed [ 1 ]
            Status Production Testing [ 10202 ] Production Complete [ 10028 ]
            rakeshr Rakesh Roy (Inactive) made changes -
            Item State Parent values: Production QA(10203)Level 1 values: Production Deployed(10221) Parent values: Production Complete(10222)Level 1 values: Closed(10223)
            Hide
            Permalink
            rakeshr Rakesh Roy (Inactive) added a comment -

            Cathleen Harrington Please check and confirm.

            Show
            rakeshr Rakesh Roy (Inactive) added a comment - Cathleen Harrington Please check and confirm.
            cathleen.harrington@ebsbenefits.com Cathleen Harrington (Inactive) made changes -
            Summary In WT Stage, Internal Sys Error 6325
            satyap Satya made changes -
            Environment_New Stage [ 18443 ]
            Transition Time In Source Status Execution Times
            Satya made transition -
            Open In Development
            		4d 21h 12m 1
            Neelam Yangal (Inactive) made transition -
            In Development In LB Testing
            		21h 37m 1
            Neelam Yangal (Inactive) made transition -
            In LB Testing Stage Testing
            		24d 17h 15m 1
            Venkatesh Pujari (Inactive) made transition -
            Stage Testing In Production Testing
            		8d 1h 30m 1
            Rakesh Roy (Inactive) made transition -
            In Production Testing Production Complete
            		1d 12h 31m 1

              People

              Assignee:
              cathleen.harrington@ebsbenefits.com Cathleen Harrington (Inactive)
              Reporter:
              cathleen.harrington@ebsbenefits.com Cathleen Harrington (Inactive)
              Developer:
              Neelam Yangal (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              4 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:
                Dev Due Date:
                Pre-Prod Due Date: