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Type:
Support Activity
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Status:
Closed
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Priority:
Medium
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Resolution:
Done
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Affects Version/s:
None
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Fix Version/s:
None
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Support Task Type:
Query Resolution
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This was an issue back during open enrollment and was supposedly fixed company wide. The employees during a password reset were not getting questions they set up. please check this and update again. example employee: John Graham
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Tracy Kot going back on my memory from the call. I believe the client mentioned that they would be okay with sending verbiage out regarding putting in the user name and company name so they can get the correct security questions.
please see the attached screen shot. The attached screen shot is from their branded page.