WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-426

JE DUNN - Password reset questions not what employee set up

    Details

    • Type: Support Activity
    • Status: Closed
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Support Task Type:
      Query Resolution
    • Reported by:
      Support
    • Module:
      BenAdmin

      Description

      This was an issue back during open enrollment and was supposedly fixed company wide. The employees during a password reset were not getting questions they set up. please check this and update again. example employee: John Graham

        Attachments

        1. Carson.PNG
          Carson.PNG
          11 kB
        2. image001.jpg
          image001.jpg
          1.0 kB
        3. image002.jpg
          image002.jpg
          1 kB
        4. image003.png
          image003.png
          1 kB
        5. image004.png
          image004.png
          5 kB
        6. image005.jpg
          image005.jpg
          64 kB
        7. image006.jpg
          image006.jpg
          2 kB
        8. image007.jpg
          image007.jpg
          2 kB
        9. image009.png
          image009.png
          0.6 kB
        10. je dunn forgot password link.PNG
          je dunn forgot password link.PNG
          70 kB
        11. Jones.PNG
          Jones.PNG
          16 kB

          Activity

          Ascending order - Click to sort in descending order
          jphi Jennifer Melgoza created issue -
          satyap Satya made changes -
          Field Original Value New Value
          Assignee Satya [ ID10004 ] Deepali Tidke [ deepalit ]
          jphi Jennifer Melgoza made changes -
          Assignee Deepali Tidke [ deepalit ] Amnesh Goel [ amnesh.goel ]
          satyap Satya made changes -
          Assignee Amnesh Goel [ amnesh.goel ] Jennifer Philp [ jphi ]
          amnesh.goel Amnesh Goel (Inactive) made changes -
          Attachment Jones.PNG [ 11218 ]
          amnesh.goel Amnesh Goel (Inactive) made changes -
          Attachment Carson.PNG [ 12140 ]
          amnesh.goel Amnesh Goel (Inactive) made changes -
          Issue Type Bug [ 1 ] Support Activity [ 10301 ]
          Support Task Type Query Resolution [ 11205 ]
          Workflow WT_Defects [ 12375 ] WT_Support [ 13808 ]
          amnesh.goel Amnesh Goel (Inactive) made changes -
          Resolution Fixed [ 1 ]
          Status Open [ 1 ] Resolved [ 5 ]
          jphi Jennifer Melgoza made changes -
          Resolution Fixed [ 1 ]
          Status Resolved [ 5 ] Reopened [ 4 ]
          jphi Jennifer Melgoza made changes -
          Assignee Jennifer Philp [ jphi ] Amannda Johnson [ amjohnson ]
          amjohnson Amannda Johnson made changes -
          Assignee Amannda Johnson [ amjohnson ] Amnesh Goel [ amnesh.goel ]
          amnesh.goel Amnesh Goel (Inactive) made changes -
          Resolution Fixed [ 1 ]
          Status Reopened [ 4 ] Resolved [ 5 ]
          amnesh.goel Amnesh Goel (Inactive) made changes -
          Assignee Amnesh Goel [ amnesh.goel ] Amannda Johnson [ amjohnson ]
          amjohnson Amannda Johnson made changes -
          Assignee Amannda Johnson [ amjohnson ] Tracy Kot [ tkot ]
          Tkot Tracy Kot (Inactive) made changes -
          Assignee Tracy Kot [ tkot ] Amannda Johnson [ amjohnson ]
          Tkot Tracy Kot (Inactive) made changes -
          Assignee Amannda Johnson [ amjohnson ] Amnesh Goel [ amnesh.goel ]
          amnesh.goel Amnesh Goel (Inactive) made changes -
          Resolution Fixed [ 1 ]
          Status Resolved [ 5 ] Reopened [ 4 ]
          amnesh.goel Amnesh Goel (Inactive) made changes -
          Assignee Amnesh Goel [ amnesh.goel ] Tracy Kot [ tkot ]
          amnesh.goel Amnesh Goel (Inactive) made changes -
          Resolution Fixed [ 1 ]
          Status Reopened [ 4 ] Resolved [ 5 ]
          Tkot Tracy Kot (Inactive) made changes -
          Attachment image001.jpg [ 15478 ]
          Attachment image002.jpg [ 15479 ]
          Attachment image003.png [ 15480 ]
          Attachment image004.png [ 15481 ]
          Attachment image005.jpg [ 15482 ]
          Attachment image006.jpg [ 15483 ]
          Attachment image007.jpg [ 15484 ]
          Attachment image009.png [ 15485 ]
          Tkot Tracy Kot (Inactive) made changes -
          Resolution Fixed [ 1 ]
          Status Resolved [ 5 ] Reopened [ 4 ]
          Tkot Tracy Kot (Inactive) made changes -
          Assignee Tracy Kot [ tkot ] Amnesh Goel [ amnesh.goel ]
          amnesh.goel Amnesh Goel (Inactive) made changes -
          Assignee Amnesh Goel [ amnesh.goel ] Tracy Kot [ tkot ]
          Tkot Tracy Kot (Inactive) made changes -
          Assignee Tracy Kot [ tkot ] Amnesh Goel [ amnesh.goel ]
          amnesh.goel Amnesh Goel (Inactive) made changes -
          Assignee Amnesh Goel [ amnesh.goel ] Jennifer Philp [ jphi ]
          jphi Jennifer Melgoza made changes -
          Assignee Jennifer Philp [ jphi ] Tracy Kot [ tkot ]
          jphi Jennifer Melgoza made changes -
          Attachment je dunn forgot password link.PNG [ 15937 ]
          Tkot Tracy Kot (Inactive) made changes -
          Assignee Tracy Kot [ tkot ] Tim Bergin [ timbergin ]
          timbergin Tim Bergin (Inactive) made changes -
          Resolution Fixed [ 1 ]
          Status Reopened [ 4 ] Closed [ 6 ]

            People

            Assignee:
            timbergin Tim Bergin (Inactive)
            Reporter:
            jphi Jennifer Melgoza
            Votes:
            0 Vote for this issue
            Watchers:
            7 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved: