WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-4906

Wheaton - Rate Terminated without applying termination policy

    Details

    • Type: Bug
    • Status: Production Complete
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Environment:
      Production
    • Module:
      BenAdmin - Enrollment
    • Reported by:
      Support
    • Item State:
      Production Complete - Closed
    • Issue Importance:
      Must Have

      Description

      On Wheaton Franciscan company Dental rate was terminated without applying termination date policy.

      Employee: CAROLYN A MANNING
      Plan Design: Delta Dental WFH

      Can I get the root cause analysis for this today.

      CC - Amruta Lohiya, Vijay Siddha

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          8 older comments
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          avnish.yadav Avnish Yadav (Inactive) added a comment -

          CC- Amruta Lohiya,Amit Thorve,Satya,Samir

          Hi Amannda Johnson,

          We have corrected data on production. Please verify same at your end and let us know in case of any issue/concern.

          Thanks,
          Avnish Y

          Show
          avnish.yadav Avnish Yadav (Inactive) added a comment - CC- Amruta Lohiya , Amit Thorve , Satya , Samir Hi Amannda Johnson , We have corrected data on production. Please verify same at your end and let us know in case of any issue/concern. Thanks, Avnish Y
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          venkatesh.pujari Venkatesh Pujari (Inactive) added a comment -

          Hi Avnish,

          Verified the this termination policy issue on LB on LBSANITYCOD company. Now the system is terminating the rates as per the termination rules set on the rate or termination rules set on the Company Effective/Termination rules.Verified this with keeping both rules once on company level and once on rate level.

          Ready for Stage

          Thanks,
          Venkatesh

          Show
          venkatesh.pujari Venkatesh Pujari (Inactive) added a comment - Hi Avnish, Verified the this termination policy issue on LB on LBSANITYCOD company. Now the system is terminating the rates as per the termination rules set on the rate or termination rules set on the Company Effective/Termination rules.Verified this with keeping both rules once on company level and once on rate level. Ready for Stage Thanks, Venkatesh
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          venkatesh.pujari Venkatesh Pujari (Inactive) added a comment -

          Hi Avnish,

          Verified the this termination policy issue on Stage on Austin for hspl company. Now the system is terminating the rates as per the termination rules set on the rate or termination rules set on the Company Effective/Termination rules.Verified this with keeping both rules once on company level and once on rate level.

          Ready for Production.

          Thanks,
          Venkatesh

          Show
          venkatesh.pujari Venkatesh Pujari (Inactive) added a comment - Hi Avnish, Verified the this termination policy issue on Stage on Austin for hspl company. Now the system is terminating the rates as per the termination rules set on the rate or termination rules set on the Company Effective/Termination rules.Verified this with keeping both rules once on company level and once on rate level. Ready for Production. Thanks, Venkatesh
          Hide
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          venkatesh.pujari Venkatesh Pujari (Inactive) added a comment -

          Hi Avnish,

          Verified the this termination policy issue on Prod on City of Chico for hspl company. Now the system is terminating the rates as per the termination rules set on the rate or termination rules set on the Company Effective/Termination rules.Verified this with keeping both rules once on company level and once on rate level.

          Thanks,
          Venkatesh

          Show
          venkatesh.pujari Venkatesh Pujari (Inactive) added a comment - Hi Avnish, Verified the this termination policy issue on Prod on City of Chico for hspl company. Now the system is terminating the rates as per the termination rules set on the rate or termination rules set on the Company Effective/Termination rules.Verified this with keeping both rules once on company level and once on rate level. Thanks, Venkatesh
          Hide
          Permalink
          venkatesh.pujari Venkatesh Pujari (Inactive) added a comment -

          Hi Amit,

          The issue has been resolved and also tested on production. Please could you verify and close the ticket.

          Thanks,
          Venkatesh

          Show
          venkatesh.pujari Venkatesh Pujari (Inactive) added a comment - Hi Amit, The issue has been resolved and also tested on production. Please could you verify and close the ticket. Thanks, Venkatesh

            People

            Assignee:
            amitthorve Amit Thorve (Inactive)
            Reporter:
            amitthorve Amit Thorve (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            5 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved: