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  1. WORKTERRA
  2. WT-5153

URGENT: City of Bellevue - Additional Spouse/Domestic Partner Life

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: High
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Support Task Type:
      Data Correction
    • Environment:
      Production
    • Reported by:
      Support
    • Module:
      BenAdmin - Enrollment

      Description

      Swapnil inserted the Tobacco affidavit answers from the back end and recalculated the rates. Something still is not correct. Can someone please look at this tonight. This client is live and I need to have this fixe before 7:30 am PST

      Example
      Employee: Abdolreza Farid

      • Spouse has 90,000 in coverage with a rate of 83.88 (the rate should be 40.86)
      • If I try and change the coverage via a QE with a 1/1/2016 and just click save on the affidavit because it is already set to NO the rate turns to zero

        Attachments

          Activity

          Hide
          neelam.yangal Neelam Yangal (Inactive) added a comment -

          Hi Deepali Tidke

          CC: Amruta Lohiya , Satya

          Employee_List_City_Of_Bellevue.xls
          Correction done for this affected employee on HSPL

          Could you please verify this affected employee on HSPL?
          After your verification I will do same correction on main company.

          Thanks,
          Neelam

          Show
          neelam.yangal Neelam Yangal (Inactive) added a comment - Hi Deepali Tidke CC: Amruta Lohiya , Satya Employee_List_City_Of_Bellevue.xls Correction done for this affected employee on HSPL Could you please verify this affected employee on HSPL? After your verification I will do same correction on main company. Thanks, Neelam
          Hide
          neelam.yangal Neelam Yangal (Inactive) added a comment -

          Please find 3'c for this issue.
          Concern: Spouse are not getting correct rate for plan 'Additional Spouse/Domestic Partner Life'

          Cause: Spouse's Tobacco information was inserted from backend from effective date 9/28/2016 hence this tobacco information was not available from 1/1/2016. hence rates are coming as 0 after changing the data from Qualifying event 1/1/2016.

          Correction: Updated all employee tobacco information from 1/1/2016.
          and Done the rate recalculation from SA utility.

          Show
          neelam.yangal Neelam Yangal (Inactive) added a comment - Please find 3'c for this issue. Concern : Spouse are not getting correct rate for plan 'Additional Spouse/Domestic Partner Life' Cause : Spouse's Tobacco information was inserted from backend from effective date 9/28/2016 hence this tobacco information was not available from 1/1/2016. hence rates are coming as 0 after changing the data from Qualifying event 1/1/2016. Correction : Updated all employee tobacco information from 1/1/2016. and Done the rate recalculation from SA utility.
          Hide
          deepalit Deepali Tidke (Inactive) added a comment - - edited

          Neelam Yangal Verified random employees from the sheet , rates are coming proper now effective 1/1/2016

          Can proceed on main company.

          Show
          deepalit Deepali Tidke (Inactive) added a comment - - edited Neelam Yangal Verified random employees from the sheet , rates are coming proper now effective 1/1/2016 Can proceed on main company.
          Hide
          neelam.yangal Neelam Yangal (Inactive) added a comment -

          Hi Debbie Kulling,

          Cc: Amruta Lohiya

          We have done data correction for all attached employee.
          and 3'c are also mentioned above.
          Please verify this and let us know if any further action required on this.

          Thanks,
          Neelam

          Show
          neelam.yangal Neelam Yangal (Inactive) added a comment - Hi Debbie Kulling , Cc: Amruta Lohiya We have done data correction for all attached employee. and 3'c are also mentioned above. Please verify this and let us know if any further action required on this. Thanks, Neelam
          Hide
          satyap Satya added a comment -

          Amruta Lohiya
          Hi Neelam,

          Debbie wants this correction on Stage as well. Can you please complete this today?

          Regards,
          Satya Prakash

          Show
          satyap Satya added a comment - Amruta Lohiya Hi Neelam, Debbie wants this correction on Stage as well. Can you please complete this today? Regards, Satya Prakash
          Hide
          neelam.yangal Neelam Yangal (Inactive) added a comment -

          Hi Debbie Kulling,

          There was some difference in data and election from production to stage on this company.
          So with analysis we found that some employee tobacco effective date information wrongly updated. we have corrected those data.
          Please find attached sheet.
          Employee_List_City_Of_Bellevue_Production.xls
          After rate recalculation there are no affected employee found.
          Please verify this and let us know if any further action required on this.

          CC: Amruta Lohiya, Satya

          Thanks,
          Neelam

          Show
          neelam.yangal Neelam Yangal (Inactive) added a comment - Hi Debbie Kulling , There was some difference in data and election from production to stage on this company. So with analysis we found that some employee tobacco effective date information wrongly updated. we have corrected those data. Please find attached sheet. Employee_List_City_Of_Bellevue_Production.xls After rate recalculation there are no affected employee found. Please verify this and let us know if any further action required on this. CC: Amruta Lohiya , Satya Thanks, Neelam
          Hide
          dkulling Debbie Kulling added a comment -

          Stage is still not showing rates for the spouse life. See attached. Please make sure this is corrected by morning. The client will be testing.

          Show
          dkulling Debbie Kulling added a comment - Stage is still not showing rates for the spouse life. See attached. Please make sure this is corrected by morning. The client will be testing.
          Hide
          Monika.Demla Monika Demla (Inactive) added a comment - - edited

          Swapnil Pandhare
          Hi Swapnil,
          I verify two example and they both have correct flag. Ran Employee census report and Compare Client vs data in WT. Somehow there were 22 Subscriber were missing flag.

          I ran the import and fixed it with 01/01/2016 effective date, since client is signing UAT tomorrow Can you please make sure that Data in spouse Affidavit matches with WT. Missing Flag LoadSpouse Affidavit Elections.xlsx
          I dont have SA utility so I am unable to recalcualte. Please verify
          Template used: Spouse Affidavite

          Debbie Kulling Cindy Wibbing
          I ran this again, Please spot check if all is populating correctly.

          Show
          Monika.Demla Monika Demla (Inactive) added a comment - - edited Swapnil Pandhare Hi Swapnil, I verify two example and they both have correct flag. Ran Employee census report and Compare Client vs data in WT. Somehow there were 22 Subscriber were missing flag. I ran the import and fixed it with 01/01/2016 effective date, since client is signing UAT tomorrow Can you please make sure that Data in spouse Affidavit matches with WT. Missing Flag LoadSpouse Affidavit Elections.xlsx I dont have SA utility so I am unable to recalcualte. Please verify Template used: Spouse Affidavite Debbie Kulling Cindy Wibbing I ran this again, Please spot check if all is populating correctly.
          Hide
          neelam.yangal Neelam Yangal (Inactive) added a comment -

          Hi Monika Demla,

          I have verified 22 Subscriber were missing flag.
          On WT Flag are showing same flag as Affidavit column in attached excel sheet.
          I have recalculated rates on hspl copy no employees are affected.
          Please let us know if any further action required.

          Thanks,
          Neelam

          Show
          neelam.yangal Neelam Yangal (Inactive) added a comment - Hi Monika Demla , I have verified 22 Subscriber were missing flag. On WT Flag are showing same flag as Affidavit column in attached excel sheet. I have recalculated rates on hspl copy no employees are affected. Please let us know if any further action required. Thanks, Neelam
          Hide
          Monika.Demla Monika Demla (Inactive) added a comment - - edited

          Swapnil Pandhare
          Can you recalculate on Stage..as well, I do not have SA utility privilege.

          Show
          Monika.Demla Monika Demla (Inactive) added a comment - - edited Swapnil Pandhare Can you recalculate on Stage..as well, I do not have SA utility privilege.
          Hide
          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment -

          Hi Neelam Yangal

          Can you please check this on priority ?

          Thanks,
          Swapnil P.

          Show
          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment - Hi Neelam Yangal Can you please check this on priority ? Thanks, Swapnil P.
          Hide
          Monika.Demla Monika Demla (Inactive) added a comment -

          Sorry Neelam, Its on Stage.

          Show
          Monika.Demla Monika Demla (Inactive) added a comment - Sorry Neelam, Its on Stage.
          Hide
          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment -

          CC : Samir Amruta Lohiya

          Hi Debbie Kulling,

          Affidavit effective dates are updated. Rates are recalculated also.

          Thanks,
          Swapnil P.

          Show
          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment - CC : Samir Amruta Lohiya Hi Debbie Kulling , Affidavit effective dates are updated. Rates are recalculated also. Thanks, Swapnil P.

            People

            Assignee:
            dkulling Debbie Kulling
            Reporter:
            deepalit Deepali Tidke (Inactive)
            Account Executive:
            Debbie Kulling
            Votes:
            0 Vote for this issue
            Watchers:
            6 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved: