El Camino Hospital OE 2017: Life Plan Coverage Increase

Hello

We have created new life and LTD plans due to carrier change effective 01/01/2017.

For the Vol life plans The system is not recognizing the enrollment history and due to this, the system is not all9owing the coverage increase without a pending EOI. For example: EE Christine Lui currently enrolled Vol life $30K, for OE she would like to increase her election by $10K which is allowed and set-up under the plan.

Can we create a fix that would allow in the coverage increase without a pending EOI? if not, can we keep the existing plan, roll back the enrollment and make the rollover change after OE to allow the coverage increase?