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Type:
Support Activity
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Status: Closed
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Priority:
Critical
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: None
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Labels:None
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Support Task Type:Query Resolution
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Reported by:Support
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Module:Exchange
Hi all - I'm just trying to keep track of all of the questions / issues I'm having with the Exchange platform for Five Guys. If there is anyway I can get someone to look through these items tonight, I would greatly appreciate it. I believe you are aware of the ones below but I've attached some new ones as well.
Questions able to be mapped to classes (i.e. if someone isn’t eligible for DCA, they shouldn’t get the DCA question)
The Defined Contribution is still not showing for the employee either in the “cart” or on their confirmation statement (this is probably the hottest item for them)
Ability to remove the current benefits graph as it isn’t accurate for them
The coverage pop-up that comes up for each plan that lists $copay, %coinsurance, $deductible, etc. They want it only on Medical as it doesn’t really apply for the other coverages.
In Exchange, is there a way to re-order the benefits that come up? There isn’t the option on the Employee Data screen as there is in BenAdmin.
CC: Samir
Please find below 3'c
Concern: employer defined contribution never appeared for employee Chris Hicks
Cause: In Five Guys two Employee+Family tier created
ID: 7: Employee+Family : EE + SP + 1 Child
ID: 9: Employee+Family : EE + SP + 2 or more Children
For all Defined contribution, for tier Employee+Family (7)( EE + SP + 1 Child) amount is configured.
So Employee with EE+SP+2 or more Children they are not eligible for any defined contribution amount.
Correction: Need to configure amount for health tier 9: Employee+Family: EE + SP + 2 or more Children
for all defined contribution.
Please let us know if any more information required on this.
Thanks,
Neelam
Hi Jennifer,
Define contribution is not updated on production as per stage, please refer
the attached snap for Medical DC
Regards,
Samir
From: Jennifer Leugers (JIRA) jira@workterra.atlassian.net
Sent: Tuesday, November 01, 2016 6:51 AM
To: samir@harbingergroup.com
Subject: [JIRA] (WT-5564) Five Guys Exchange Questions
<https://workterra.atlassian.net/secure/ViewProfile.jspa?name=jennifer.leugers>Jennifer Leugers commented on<https://workterra.atlassian.net/browse/WT-5564> Support ActivityWT-5564 <https://workterra.atlassian.net/browse/WT-5564> Re: Five Guys ExchangeQuestionsHi all - could someone look into this ASAP? They started OE today and thisis one of their executives.Good Morning,After choosing my elections and receiving my confirmation page, the employerdefined contribution never appeared. My 2017 bi-weekly contribution iscurrently showing $946. Please advise.Thanks,Chris HicksDistrict Manager – FGO Southeast <https://workterra.atlassian.net/secure/attachment/30975/30975_screenshot-10.png> <https://workterra.atlassian.net/browse/WT-5564#add-comment> Add Comment <https://workterra.atlassian.net/browse/WT-5564#add-comment> Add CommentThis message was sent by Atlassian JIRA (v1000.482.3#100017-sha1:2ae3eee)Atlassian logo
All - here is another employee Steven Steele with the same issue. Might be a tier issue? It is weird because he is showing the DC in Stage.
Jennifer Leugers
DC is recalculated. So making this ticket as resolved.
Amruta Lohiya
added a comment - - edited Jennifer Leugers
DC is recalculated. So making this ticket as resolved.
Hi all - could someone look into this ASAP? They started OE today and this is one of their executives.
Good Morning,
After choosing my elections and receiving my confirmation page, the employer defined contribution never appeared. My 2017 bi-weekly contribution is currently showing $946. Please advise.
Thanks,
Chris Hicks
District Manager – FGO Southeast