WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-6103

Define Contribution not getting applied for employees

    Details

    • Type: Bug
    • Status: Production Complete
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: ACA
    • Labels:
      None
    • Module:
      Exchange
    • Reported by:
      Support
    • Item State:
      Production QA - Re-open

      Description

      Five Guys
      Production

        Attachments

          Issue Links

          relates to

          Bug - A problem which impairs or prevents the functions of the product. WT-6213 Exchange > Issue with Defined Contribution and Total Employee Weekly Deduction

          • High - Serious problem that could block progress.
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. WT-6214 Define Contribution not getting applied for employees.

          • High - Serious problem that could block progress.
          • Stage Testing

            Activity

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            samir Samir created issue -
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            samir Samir added a comment -

            Amruta LohiyaRakesh Roy

            Show
            samir Samir added a comment - Amruta Lohiya Rakesh Roy
            samir Samir made changes -
            Field Original Value New Value
            Assignee Vijay Siddha [ vijays ] Neelam Yangal [ neelam.yangal ]
            jyoti.mayne Jyoti Mayne made changes -
            Assignee Neelam Yangal [ neelam.yangal ] Jyoti Mayne [ jyoti.mayne ]
            jyoti.mayne Jyoti Mayne made changes -
            Status Open [ 1 ] In Development [ 10007 ]
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            jyoti.mayne Jyoti Mayne added a comment -

            Hi Samir,

            Concern: Credit pool is not getting allocated properly

            Cause: While allocating credit pool, due to one improper condition system was allocating credit pool beyond maximum limit.

            Correction: We are working on code fix.

            cc:Amruta Lohiya

            Show
            jyoti.mayne Jyoti Mayne added a comment - Hi Samir , Concern: Credit pool is not getting allocated properly Cause: While allocating credit pool, due to one improper condition system was allocating credit pool beyond maximum limit. Correction: We are working on code fix. cc: Amruta Lohiya
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            jennifer.leugers Jennifer Leugers added a comment -

            Hi all - the client just came up with another employee. Is this widespread? How quickly can we get a fix done? This is urgent.

            Show
            jennifer.leugers Jennifer Leugers added a comment - Hi all - the client just came up with another employee. Is this widespread? How quickly can we get a fix done? This is urgent.
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            hrishikesh.deshpande Hrishikesh Deshpande (Inactive) added a comment -

            Hi Amruta Lohiya/ Jyoti Mayne/Neelam Yangal,
            This issue got reproduced on Five Guys For HSPL company on Production. Please find below steps to reproduce.

            1. Take Employee whose OE 2017 enrollment not completed.
            2. Login with employee.
            3. Select Recommended plan and take questioner.
            4. After completion of all Questions system shows Recommended plan.
            5. Click on Check Out directly.
            6. Observe Defined Contribution is $0.

            Refer employee ”Mark A Bridges” on Five guys for HSPL company for scenario.

            Thanks,
            Hrishikesh.

            Show
            hrishikesh.deshpande Hrishikesh Deshpande (Inactive) added a comment - Hi Amruta Lohiya / Jyoti Mayne / Neelam Yangal , This issue got reproduced on Five Guys For HSPL company on Production. Please find below steps to reproduce. 1. Take Employee whose OE 2017 enrollment not completed. 2. Login with employee. 3. Select Recommended plan and take questioner. 4. After completion of all Questions system shows Recommended plan. 5. Click on Check Out directly. 6. Observe Defined Contribution is $0. Refer employee ”Mark A Bridges” on Five guys for HSPL company for scenario. Thanks, Hrishikesh.
            vijays Vijay Siddha (Inactive) made changes -
            Assignee Jyoti Mayne [ jyoti.mayne ] Avnish Yadav [ avnish.yadav ]
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            jennifer.leugers Jennifer Leugers added a comment -

            All - I really need to get this resolved ASAP. The client and broker have already followed up this morning. Please put as many resources towards this as necessary as this is a huge issue for this client.

            Satya
            Samir
            Amruta Lohiya
            I really need resolution ASAP.

            Show
            jennifer.leugers Jennifer Leugers added a comment - All - I really need to get this resolved ASAP. The client and broker have already followed up this morning. Please put as many resources towards this as necessary as this is a huge issue for this client. Satya Samir Amruta Lohiya I really need resolution ASAP.
            Hide
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            amruta.lohiya Amruta Lohiya added a comment -

            Jennifer Leugers
            We have fixed the code and deployed for five guys company on production.

            Rakesh Roy
            Please make sure all scenarios are tested thouroghly.

            Show
            amruta.lohiya Amruta Lohiya added a comment - Jennifer Leugers We have fixed the code and deployed for five guys company on production. Rakesh Roy Please make sure all scenarios are tested thouroghly.
            amruta.lohiya Amruta Lohiya made changes -
            Assignee Avnish Yadav [ avnish.yadav ] Rakesh Roy [ rakeshr ]
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            rakeshr Rakesh Roy (Inactive) added a comment -

            Rajendra Joshi please check and confirm

            Show
            rakeshr Rakesh Roy (Inactive) added a comment - Rajendra Joshi please check and confirm
            rakeshr Rakesh Roy (Inactive) made changes -
            Assignee Rakesh Roy [ rakeshr ] Rajendra Joshi [ rajendraj ]
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            rajendraj Rajendra Joshi (Inactive) added a comment -

            Verified on production using company Five Guys for HSPL in Employee and Partner login. Defined Contribution value reflects correctly on Enrollment summery, Recommended Plan and select your plan screen in employee and Partner login. Above mentioned issue is fixed now.

            Observation :
            While managing employe who have just visited Recommanded plan screen and not done checkout, Values for 'Defined Contribution Allotted' and 'Defined Contribution Applied' are displayed and -ve value for 'Total Employee Weekly Deduction' is displayed.

            Show
            rajendraj Rajendra Joshi (Inactive) added a comment - Verified on production using company Five Guys for HSPL in Employee and Partner login. Defined Contribution value reflects correctly on Enrollment summery, Recommended Plan and select your plan screen in employee and Partner login. Above mentioned issue is fixed now. Observation : While managing employe who have just visited Recommanded plan screen and not done checkout, Values for 'Defined Contribution Allotted' and 'Defined Contribution Applied' are displayed and -ve value for 'Total Employee Weekly Deduction' is displayed.
            rajendraj Rajendra Joshi (Inactive) made changes -
            Status In Development [ 10007 ] Local Testing [ 10200 ]
            rajendraj Rajendra Joshi (Inactive) made changes -
            Status Local Testing [ 10200 ] Reopen in Local [ 10018 ]
            rajendraj Rajendra Joshi (Inactive) made changes -
            Status Reopen in Local [ 10018 ] In Development [ 10007 ]
            rajendraj Rajendra Joshi (Inactive) made changes -
            Status In Development [ 10007 ] Local Testing [ 10200 ]
            rajendraj Rajendra Joshi (Inactive) made changes -
            Status Local Testing [ 10200 ] Stage Testing [ 10201 ]
            rajendraj Rajendra Joshi (Inactive) made changes -
            Status Stage Testing [ 10201 ] Production Testing [ 10202 ]
            rajendraj Rajendra Joshi (Inactive) made changes -
            Assignee Rajendra Joshi [ rajendraj ] Avnish Yadav [ avnish.yadav ]
            rajendraj Rajendra Joshi (Inactive) made changes -
            Module Parent values: BenAdmin(10100) Parent values: Exchange(10103)
            rajendraj Rajendra Joshi (Inactive) made changes -
            Item State Parent values: Production QA(10203)Level 1 values: In Testing(10218)
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            rakeshr Rakesh Roy (Inactive) added a comment -

            Rajendra Joshi please attach screen shot for observation.

            Show
            rakeshr Rakesh Roy (Inactive) added a comment - Rajendra Joshi please attach screen shot for observation.
            rajendraj Rajendra Joshi (Inactive) made changes -
            Attachment Partner login.png [ 31895 ]
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            jennifer.leugers Jennifer Leugers added a comment -

            Hi all - what was the issue and how did we fix it? I need the three Cs please.

            Show
            jennifer.leugers Jennifer Leugers added a comment - Hi all - what was the issue and how did we fix it? I need the three Cs please.
            rajendraj Rajendra Joshi (Inactive) made changes -
            Link This issue relates to WT-6213 [ WT-6213 ]
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            rajendraj Rajendra Joshi (Inactive) added a comment -

            JIRA WT-6213 created for above mentioned observation.

            Show
            rajendraj Rajendra Joshi (Inactive) added a comment - JIRA WT-6213 created for above mentioned observation.
            rajendraj Rajendra Joshi (Inactive) made changes -
            Resolution Fixed [ 1 ]
            Status Production Testing [ 10202 ] Production Complete [ 10028 ]
            rajendraj Rajendra Joshi (Inactive) made changes -
            Item State Parent values: Production QA(10203)Level 1 values: In Testing(10218) Parent values: Production Complete(10222)Level 1 values: Closed(10223)
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            avnish.yadav Avnish Yadav (Inactive) added a comment -

            CC- Rakesh Roy,Samir,Vijay Siddha

            Hi Jennifer Leugers,

            Please refer below 3'C:-

            Concern:- Define Contribution not getting applied for employees

            Cause:- Exchange condition is missing in User Define Function (OES_UDF_EnrollIn) for New hires.

            Correction:- For Five Guys we have added exchange condition in User Define Function (OES_UDF_EnrollIn) for other clients we have created another jira (WT-6214) for the same.

            For other clients we will fix this issue in normal patch process.

            Thanks,
            Avnish Y

            Show
            avnish.yadav Avnish Yadav (Inactive) added a comment - CC- Rakesh Roy , Samir , Vijay Siddha Hi Jennifer Leugers , Please refer below 3'C:- Concern:- Define Contribution not getting applied for employees Cause:- Exchange condition is missing in User Define Function (OES_UDF_EnrollIn) for New hires. Correction:- For Five Guys we have added exchange condition in User Define Function (OES_UDF_EnrollIn) for other clients we have created another jira ( WT-6214 ) for the same. For other clients we will fix this issue in normal patch process. Thanks, Avnish Y
            avnish.yadav Avnish Yadav (Inactive) made changes -
            Assignee Avnish Yadav [ avnish.yadav ] Jennifer Leugers [ jennifer.leugers ]
            jennifer.leugers Jennifer Leugers made changes -
            Attachment screenshot-1.png [ 32620 ]
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            jennifer.leugers Jennifer Leugers added a comment -

            All - the client is telling us there is another employee not getting the defined contribution. We have to figure out a fix for this ASAP. They are starting to get pretty frustrated. EE is Chad Murrell.

            Show
            jennifer.leugers Jennifer Leugers added a comment - All - the client is telling us there is another employee not getting the defined contribution. We have to figure out a fix for this ASAP. They are starting to get pretty frustrated. EE is Chad Murrell.
            rakeshr Rakesh Roy (Inactive) made changes -
            Status Production Complete [ 10028 ] Closed [ 6 ]
            rakeshr Rakesh Roy (Inactive) made changes -
            Status Closed [ 6 ] Reopen in Production [ 10027 ]
            rakeshr Rakesh Roy (Inactive) made changes -
            Assignee Jennifer Leugers [ jennifer.leugers ] Amruta Lohiya [ amruta.baheti ]
            rakeshr Rakesh Roy (Inactive) made changes -
            Item State Parent values: Production Complete(10222)Level 1 values: Closed(10223) Parent values: Production QA(10203)Level 1 values: Re-open(10220)
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            jennifer.leugers Jennifer Leugers added a comment -

            Dale Thompson is another one - no Defined Contribution showing. All I need this fixed ASAP.

            Show
            jennifer.leugers Jennifer Leugers added a comment - Dale Thompson is another one - no Defined Contribution showing. All I need this fixed ASAP.
            Hide
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            amruta.lohiya Amruta Lohiya added a comment -

            Jennifer Leugers
            Concern: Chad Murrell is not getting the defined contribution
            Cause: On Dental High Plan Use Credit pool is No. This employee waived Medical Benefit type and enrolled only in Dental plan. If employee enrolled only in Dental or Vision plan he will not get DC as Use Credit Pool on these plans is No.
            Correction: We have set Use Credit pool flag as Yes for Dental and Vision plans and recalculated credit pool of this and similar employees.

            CC: Samir,Vijay Siddha

            Show
            amruta.lohiya Amruta Lohiya added a comment - Jennifer Leugers Concern : Chad Murrell is not getting the defined contribution Cause : On Dental High Plan Use Credit pool is No. This employee waived Medical Benefit type and enrolled only in Dental plan. If employee enrolled only in Dental or Vision plan he will not get DC as Use Credit Pool on these plans is No. Correction : We have set Use Credit pool flag as Yes for Dental and Vision plans and recalculated credit pool of this and similar employees. CC: Samir , Vijay Siddha
            amruta.lohiya Amruta Lohiya made changes -
            Status Reopen in Production [ 10027 ] In Development [ 10007 ]
            amruta.lohiya Amruta Lohiya made changes -
            Status In Development [ 10007 ] Local Testing [ 10200 ]
            amruta.lohiya Amruta Lohiya made changes -
            Status Local Testing [ 10200 ] Reopen in Local [ 10018 ]
            amruta.lohiya Amruta Lohiya made changes -
            Status Reopen in Local [ 10018 ] In Development [ 10007 ]
            amruta.lohiya Amruta Lohiya made changes -
            Status In Development [ 10007 ] Local Testing [ 10200 ]
            amruta.lohiya Amruta Lohiya made changes -
            Status Local Testing [ 10200 ] Stage Testing [ 10201 ]
            amruta.lohiya Amruta Lohiya made changes -
            Status Stage Testing [ 10201 ] Production Testing [ 10202 ]
            amruta.lohiya Amruta Lohiya made changes -
            Status Production Testing [ 10202 ] Production Complete [ 10028 ]
            amruta.lohiya Amruta Lohiya made changes -
            Assignee Amruta Lohiya [ amruta.baheti ] Jennifer Leugers [ jennifer.leugers ]
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            jennifer.leugers Jennifer Leugers added a comment -

            I don't understand the comments above; if the plan is set to No, why would it react differently depending on if he elected Medical?

            Show
            jennifer.leugers Jennifer Leugers added a comment - I don't understand the comments above; if the plan is set to No, why would it react differently depending on if he elected Medical?
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            amruta.lohiya Amruta Lohiya added a comment -

            Jennifer Leugers

            Issue Sr. No 3C's Record Correction Code Fix
            1 "Concern: Raymond Rokicki is not getting the defined contribution
            Cause: Exchange condition is missing in User Define Function (OES_UDF_EnrollIn).
            Correction: For Five Guys we have added exchange condition in User Define Function (OES_UDF_EnrollIn) "             		Done Done (Deployed on 11/11) `
            2 "Concern: Chad Murrell is not getting the dental and vision defined contribution
            Cause: On Dental High Plan Use Credit pool is No. Chad Murrell employee waived Medical Benefit type and enrolled only in Dental plan. If employee enrolled only in Dental or Vision plan he will not get DC as Use Credit Pool on these plans is No.
            Correction: We have set Use Credit pool flag as Yes for Dental and Vision plans and recalculated credit pool of this and similar employees."             		Done Do not require as of now. Handled by customization
            3 "Concern: Dale Thompson is not getting the dental and vision defined contribution
            Cause: On Dental and vision, Use Credit pool is No. Dale Thompson employee having Medical Benefit type cost beyond maximum. So need to allocate dental vision DC but it did not get allocated because Use Credit Pool on these plans is No.
            Correction: We have set Use Credit pool flag as Yes for Dental and Vision plans and recalculated credit pool of this and similar employees."             		Done Do not require as of now. Handled by customization
            4 "Concern (Internal): Lauren Lewis is getting total in minus
            Cause: This employee is having entry in waived medical. When this employee went on recommended screen, system allocate the DC but this employee did not check out at that time system should deallocate the DC
            Correction: Code fix is in progress"             		Done. We will scan company till patch gets deployed on production In Progress
            5 "Concern : William Groth is getting total in minus
            Cause: This employee is having enrollment only with children. So cost is coming as $0. We are trying to replicate this issue on different browser and different scenarios on recommended screen.
            Correction: We have corrected this employee's record."             		Done. We will scan company till patch gets deployed on production In Progress
            Show
            amruta.lohiya Amruta Lohiya added a comment - Jennifer Leugers Issue Sr. No 3C's Record Correction Code Fix 1 "Concern: Raymond Rokicki is not getting the defined contribution Cause: Exchange condition is missing in User Define Function (OES_UDF_EnrollIn). Correction: For Five Guys we have added exchange condition in User Define Function (OES_UDF_EnrollIn) " Done Done (Deployed on 11/11) ` 2 "Concern: Chad Murrell is not getting the dental and vision defined contribution Cause: On Dental High Plan Use Credit pool is No. Chad Murrell employee waived Medical Benefit type and enrolled only in Dental plan. If employee enrolled only in Dental or Vision plan he will not get DC as Use Credit Pool on these plans is No. Correction: We have set Use Credit pool flag as Yes for Dental and Vision plans and recalculated credit pool of this and similar employees." Done Do not require as of now. Handled by customization 3 "Concern: Dale Thompson is not getting the dental and vision defined contribution Cause: On Dental and vision, Use Credit pool is No. Dale Thompson employee having Medical Benefit type cost beyond maximum. So need to allocate dental vision DC but it did not get allocated because Use Credit Pool on these plans is No. Correction: We have set Use Credit pool flag as Yes for Dental and Vision plans and recalculated credit pool of this and similar employees." Done Do not require as of now. Handled by customization 4 "Concern (Internal): Lauren Lewis is getting total in minus Cause: This employee is having entry in waived medical. When this employee went on recommended screen, system allocate the DC but this employee did not check out at that time system should deallocate the DC Correction: Code fix is in progress" Done. We will scan company till patch gets deployed on production In Progress 5 "Concern : William Groth is getting total in minus Cause: This employee is having enrollment only with children. So cost is coming as $0. We are trying to replicate this issue on different browser and different scenarios on recommended screen. Correction: We have corrected this employee's record." Done. We will scan company till patch gets deployed on production In Progress
            rajendraj Rajendra Joshi (Inactive) made changes -
            Link This issue relates to WT-6214 [ WT-6214 ]
            Prashant.samal Prashant Samal (Inactive) made changes -
            Component/s ACA [ 10004 ]
            Component/s Exchange [ 10003 ]
            Transition Time In Source Status Execution Times
            Jyoti Mayne made transition -
            Open In Development
            		6h 55m 1
            Rakesh Roy (Inactive) made transition -
            Production Complete Closed
            		5d 7h 55m 1
            Rakesh Roy (Inactive) made transition -
            Closed Reopen in Production
            		6s 1
            Amruta Lohiya made transition -
            Reopen in Production In Development
            		55m 34s 1
            Amruta Lohiya made transition -
            In LB Testing Reopen in Local
            		4s 2
            Amruta Lohiya made transition -
            Reopen in Local In Development
            		5s 2
            Amruta Lohiya made transition -
            In Development In LB Testing
            		1d 22h 50m 4
            Amruta Lohiya made transition -
            In LB Testing Stage Testing
            		4s 2
            Amruta Lohiya made transition -
            Stage Testing In Production Testing
            		5s 2
            Amruta Lohiya made transition -
            In Production Testing Production Complete
            		1d 2h 56m 2

              People

              Assignee:
              jennifer.leugers Jennifer Leugers
              Reporter:
              samir Samir
              Votes:
              0 Vote for this issue
              Watchers:
              8 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: